After winning a cruise the worst case happened and positive covid test. Not a good outcome!

[RFerrington]

@Kev_lyndsey, can I assume that whoever tested positive was also fully vaccinated ?

 

So sorry to hear of this disappointment.  I know it's disheartening.

[LadyShiva]

Go take a PCR test now to remove worries about "90 days ago I had Covid, so I would still test positive."

Edited August 9, 2021 by LadyShiva

[Bobal]

3 hours ago, silversneakers said:

Does anyone know how a positive pre-board test is handled when you have previously had COVID and a positive result will show up for approx 90 days.  How is that handled?

 

Not sure where the 90 day figure came from, presumably been reported somewhere. However there may be an element of scaremongering with that stat. A friend tested positive on 17 July - young man (early 30s). He was poorly for a few days so not asymptomatic. He did a PCR test 2 days ago (3 weeks after positive test) for travel abroad to a wedding and tested negative. 

Edited August 9, 2021 by Bobal

[Kev_lyndsey]

Thanks for all the kind replies regarding our situation.  I will try to respond to some posts people have made as some brought up valid points and i would like to respond directly on here.  Bear with me will work through them now.

 

 

[Kev_lyndsey]

5 hours ago, BecciBoo said:

I have just written a letter to Richard Fain and Vicki Freed, whom I have met personally, along with Michael Bayley and Jim Berra.  Hoping someone in their offices will forward it along to them or someone who can possibly help.  It only took a minute!  If some of us take the time, it could make a difference for Kev_Lyndsey.  At least I tried.

 

Thank you for all that you do as a health care worker, hope you and your family recover quickly and are contacted by RCI soon.

 

 

May i thank you so much for taking the time to do this.  It really has made me feel a bit better knowing that someone i dont even know can be so kind.  Although i dont work in health care myself as it was my wife that won the cruise your support means so much.  We are totally fine just house bound isolating at the moment. 

[Kev_lyndsey]

5 hours ago, ryano said:

Yet another positive test horror story  😞   So sorry. Just imagine actually being a paying customer and getting the same answer though.   We are being told IF i turn up positive before my cruise, because of my unique situation, Im out of luck.  I lose it all.       Im trying to avoid people at all costs for the next 32 days but I still have to work.  

 

 

I really hope you have better luck than my family.  All we have done the last few months is take the kids to school and go to work.  We have been so careful but obviously not enough it seems.  Just do all you can and you will be fine.  Odds in your favour.  Enjoy your cruise for me, wouldnt wish this on anyone.

[Kev_lyndsey]

4 hours ago, RFerrington said:

@Kev_lyndsey, can I assume that whoever tested positive was also fully vaccinated ?

 

So sorry to hear of this disappointment.  I know it's disheartening.

Yes it was me that was positive and im fully vaccinated.  I really think ive had it asymptomatically within last month or 2 and its not cleared my system.  Will probably test positive for a couple more months.  

 

Ive took lateral flow tests regularly and all negative.  First pcr test ive done.  

 

All my family are still negative too so doubt its in my system and infectious now but obviously cruise line have to treat it as current.

[Sillyjilly]

8 hours ago, Jimbo said:

Not sure I have the info completely right or not, I believe some people that was comped free casino cruises, when their cruises got canceled. They didn't get to book another cruise either, they just lost it.

Someone with a Casino Comp cruise will hopefully follow up with this post to say  if this is true or not.

My friend re-scheduled her casino cruise and we are leaving in 3 weeks. (On RCI)

[RFerrington]

38 minutes ago, Sillyjilly said:

My friend re-scheduled her casino cruise and we are leaving in 3 weeks. (On RCI)

With all of the casino comps we've had cancelled in the past 17 months, only 1 time were we allowed to actually shift it with a price protection.  All of the other ones have just been gone - POOF.  SOMEtimes they will re-instate the certificate that you used to book the cruise in the first place (most recently this happened for our now-cancelled 10-30 Vision sailing) so you can re-book another comp from the list of sailings they are offering, but it is at the prevailing rate if you want to upgrade - no price protection.  We have only 3 casino comps left and they are 10-13, 17 and 20 on Mariner (B3B).  We will almost certainly cancel them b/c I feel certain that they are not going to allow us in the casino by then.  So after those 3, all casino comps will be gone, for us.

[Sillyjilly]

16 minutes ago, RFerrington said:

With all of the casino comps we've had cancelled in the past 17 months, only 1 time were we allowed to actually shift it with a price protection.  All of the other ones have just been gone - POOF.  SOMEtimes they will re-instate the certificate that you used to book the cruise in the first place (most recently this happened for our now-cancelled 10-30 Vision sailing) so you can re-book another comp from the list of sailings they are offering, but it is at the prevailing rate if you want to upgrade - no price protection.  We have only 3 casino comps left and they are 10-13, 17 and 20 on Mariner (B3B).  We will almost certainly cancel them b/c I feel certain that they are not going to allow us in the casino by then.  So after those 3, all casino comps will be gone, for us.

Hers was cancelled last year due to Covid.

[Sunshine3601]

10 hours ago, Jimbo said:

Sorry this happened to you. Sad to say but there is  going to be more and more stories just like this for paying customers.

 

Definetly unsettled times at this time for taking a cruise vacation now.

Not quite the same as what happened to the OP but yes, you are right casino cruises that were comped then cancelled were lost cruises, except for one I was to able to rebook but it got cancelled anyway. 

[Sunshine3601]

3 hours ago, Bobal said:

 

Not sure where the 90 day figure came from, presumably been reported somewhere. However there may be an element of scaremongering with that stat. A friend tested positive on 17 July - young man (early 30s). He was poorly for a few days so not asymptomatic. He did a PCR test 2 days ago (3 weeks after positive test) for travel abroad to a wedding and tested negative. 

Everyone I personally know that has covid, tested negative within 2 to 3 weeks after recovery.    My own husband being one of them and he spent a couple days in the hospital with Covid and was told to test 14-days later after his hospital discharge.   We both did and both negative.   

[Sunshine3601]

2 hours ago, Kev_lyndsey said:

Yes it was me that was positive and im fully vaccinated.  I really think ive had it asymptomatically within last month or 2 and its not cleared my system.  Will probably test positive for a couple more months.  

 

Ive took lateral flow tests regularly and all negative.  First pcr test ive done.  

 

All my family are still negative too so doubt its in my system and infectious now but obviously cruise line have to treat it as current.

Sorry to hear you are going thru this but I would definitely call royal back as you can get different answers from different reps on the phone. 

If you don't hear anything favorable from them then I would take it to the resolution dept.   

I hope you and your family remain feeling well. 

Take care.

[neverbeenhere]

First, sorry you didn’t get to cruise.

 

second, this is a great story to tell for years. And your children will be able to tell it from their prospective for even more years. You get to relive it time and time again. Especially when you are preparing to go or on a future cruise. Most that hear the story will have some compassion , but others will think that “you got what you paid for.”

Everyone ends up with these kind of family stories.

 

 

cruise on. 

[Sunshine3601]

8 hours ago, BecciBoo said:

I have just written a letter to Richard Fain and Vicki Freed, whom I have met personally, along with Michael Bayley and Jim Berra.  Hoping someone in their offices will forward it along to them or someone who can possibly help.  It only took a minute!  If some of us take the time, it could make a difference for Kev_Lyndsey.  At least I tried.

 

Thank you for all that you do as a health care worker, hope you and your family recover quickly and are contacted by RCI soon.

That is very nice of you to do this.   Did you email them?

[John&LaLa]

11 hours ago, Kev_lyndsey said:

Yes but my gripe is how we are treated differently to paying customers.  

 

So all good for rescheduling if paying but not if the cruise was won.  Especially as this comp was aimed at people that more or less everyone  would regard as deserving of it through these times.

 

Casino comped cruises that were cancelled have often been unable to reschedule 

[John&LaLa]

2 hours ago, Sillyjilly said:

Hers was cancelled last year due to Covid.

 

Could it have been the annual tier level cruise. You can move those

[BecciBoo]

3 hours ago, Kev_lyndsey said:

 

 

May i thank you so much for taking the time to do this.  It really has made me feel a bit better knowing that someone i dont even know can be so kind.  Although i dont work in health care myself as it was my wife that won the cruise your support means so much.  We are totally fine just house bound isolating at the moment. 

My pleasure...hope it helped.

[BecciBoo]

1 hour ago, Sunshine3601 said:

Did you email them?

Hard copy.   It never hurts to ask...sometimes, you are rewarded for being persistent.

[BecciBoo]

Just so you know I really did:

[Sunshine3601]

1 hour ago, John&LaLa said:

 

Casino comped cruises that were cancelled have often been unable to reschedule 

The op you responded to was not a casino cruise, it was a free cruise for healthcare worker prize in the UK.

[Kev_lyndsey]

5 hours ago, BecciBoo said:

Just so you know I really did:

May i thank you again.  I really thought you just fired off an email. But to take the time to do it the old fashioned way is such a nice gesture.  Many, many thanks again!

[Kev_lyndsey]

7 hours ago, Sunshine3601 said:

Sorry to hear you are going thru this but I would definitely call royal back as you can get different answers from different reps on the phone. 

If you don't hear anything favorable from them then I would take it to the resolution dept.   

I hope you and your family remain feeling well. 

Take care.

I have phoned a couple of numbers and spoke to a few different agents.  I think the problem is here in the uk we have no uk call centre and im always taking to the central american call centre.  Although they seem very helpful, they dont seem to understand the competition and the uk guidelines and restrictions.

 

As for resolutions, all im told is to email royal caribbean uk.  Not expecting a quick reply from this.

 

Oh and by the way, my family are not the only family who won this competition and are in the same position as us. 

 

 

[ententecordiale]

Are they other 4 days cruises available? Even if they agreed in principle, can it be done?

 

I doubt they'd agree to trade for a 7 day one, but you could then maybe agree to pay the difference. I was hoping to win a free cruise too working for the NHS, I didn't, but can totally understand how gutted your whole family is right now. 

 

Hope you get somewhere.

[Kev_lyndsey]

14 minutes ago, ententecordiale said:

Are they other 4 days cruises available? Even if they agreed in principle, can it be done?

 

I doubt they'd agree to trade for a 7 day one, but you could then maybe agree to pay the difference. I was hoping to win a free cruise too working for the NHS, I didn't, but can totally understand how gutted your whole family is right now. 

 

Hope you get somewhere.

Unlucky on not winning, i believe they was around 20000 entries so we were very lucky.

 

We were originally on a 4 night in july but was offered a 8 night cruise in august due to the ships capacity being oversold.  Although they are no 4 night cruises, RCI have already moved the goalposts regarding this and in my understanding a compromise needs to be made on what is offered if anything is.  The irony is no doubt if we took the 4 night one in july we would have not had a positive pcr, but who knows.