Josy1953 Posted August 28, 2021 #26 Share Posted August 28, 2021 7 hours ago, wowzz said: Agreed - it just reinforces the view that the P&O IT team are incompetent. I'd call them to tell them so, but I don't want to waste 2 hours of my life on hold. Why blame the IT team ? They will only create / manage the systems and the user departments will choose when to run the the systems and with what parameters. 1 Link to comment Share on other sites More sharing options...
terrierjohn Posted August 28, 2021 #27 Share Posted August 28, 2021 1 hour ago, Josy1953 said: Why blame the IT team ? They will only create / manage the systems and the user departments will choose when to run the the systems and with what parameters. Who builds in the software issues that result in incorrect data being presented, along with the regular outages that happen? 1 Link to comment Share on other sites More sharing options...
Adawn47 Posted August 28, 2021 #28 Share Posted August 28, 2021 I'm beginning to feel very superfluous now, 58 weeks to go and not one email from P&O😒😁 Avril 4 Link to comment Share on other sites More sharing options...
jeanlyon Posted August 28, 2021 #29 Share Posted August 28, 2021 Avril, I have had my two emails. don't think I will be doing the April 2022 cruise anyway. Can't wait to move it 😞 Link to comment Share on other sites More sharing options...
Adawn47 Posted August 28, 2021 #30 Share Posted August 28, 2021 1 minute ago, jeanlyon said: Avril, I have had my two emails. don't think I will be doing the April 2022 cruise anyway. Can't wait to move it 😞 See - superfluous 😉 I can understand why you feel as you do about April 2022. No-one knows what this winter will bring, as the scientists are predicting there could be some 'problems' with another possible wave plus flu🥴. Oh joy!! I'm still keeping positive about October 2022 though🤞 Avril 1 Link to comment Share on other sites More sharing options...
kalos Posted August 28, 2021 #31 Share Posted August 28, 2021 (edited) 1 hour ago, terrierjohn said: Who builds in the software issues that result in incorrect data being presented, along with the regular outages that happen? Sometimes the issues can be your hardware. I remember our company when we went from windows 7 up to the dizzy heights of windows 10 to make life easier It was anything but .The amount of programs that needed tweaking /converting and some parts of the companies structure to this day run isolated on the windows 7 . I remember when I was in hospital the nurses saying the NHS ran into the same problems . Who knows what goes off in P&O but the blame is not always as simple as it's the IT guys fault ,they can only work with what they have . Edited August 28, 2021 by kalos 2 Link to comment Share on other sites More sharing options...
jeanlyon Posted August 28, 2021 #32 Share Posted August 28, 2021 11 minutes ago, Adawn47 said: See - superfluous 😉 I can understand why you feel as you do about April 2022. No-one knows what this winter will bring, as the scientists are predicting there could be some 'problems' with another possible wave plus flu🥴. Oh joy!! I'm still keeping positive about October 2022 though🤞 Avril Yes, so are we. That one might be a definite! Link to comment Share on other sites More sharing options...
Bazrat Posted August 28, 2021 #33 Share Posted August 28, 2021 Bit of a shame those who are saying that there not going on the cruises next year haven’t cancelled, so it would open up availability to those who might want to go on them. 2 Link to comment Share on other sites More sharing options...
Ardennais Posted August 28, 2021 #34 Share Posted August 28, 2021 3 hours ago, Bazrat said: Bit of a shame those who are saying that there not going on the cruises next year haven’t cancelled, so it would open up availability to those who might want to go on them. True, but then again, there was nothing stopping those people from booking when there was availability! 1 Link to comment Share on other sites More sharing options...
Bazrat Posted August 28, 2021 #35 Share Posted August 28, 2021 3 hours ago, Ardennais said: True, but then again, there was nothing stopping those people from booking when there was availability! True but not everyone books years in advance 1 Link to comment Share on other sites More sharing options...
terrierjohn Posted August 28, 2021 #36 Share Posted August 28, 2021 Just now, Bazrat said: True but not everyone books years in advance I imagine that those who have expressed intentions to cancel are probably waiting for summer 2023 cruises to go on sale, and will switch then. Early bookers, like us, generally have bookings covering all earlier launches so it's a wee bit difficult to fit another in, until new launches take place. 2 Link to comment Share on other sites More sharing options...
zap99 Posted August 28, 2021 #37 Share Posted August 28, 2021 1 hour ago, terrierjohn said: I imagine that those who have expressed intentions to cancel are probably waiting for summer 2023 cruises to go on sale, and will switch then. Early bookers, like us, generally have bookings covering all earlier launches so it's a wee bit difficult to fit another in, until new launches take place. We have an October 2022 booked and are pondering . Should we move it forward, leave it alone and book an earlier one as well, leave it and fly off to the sun?. Watch the Gran Prix tomorrow and have an early lunch first, or early dinner afterwards. Life is full of difficult decisions.🤔 Link to comment Share on other sites More sharing options...
Bazrat Posted August 29, 2021 #38 Share Posted August 29, 2021 6 hours ago, zap99 said: We have an October 2022 booked and are pondering . Should we move it forward, leave it alone and book an earlier one as well, leave it and fly off to the sun?. Watch the Gran Prix tomorrow and have an early lunch first, or early dinner afterwards. Life is full of difficult decisions.🤔 Some decisions are much easier I’m going to the football today and watch my team beat Man Utd 2 Link to comment Share on other sites More sharing options...
terrierjohn Posted August 29, 2021 #39 Share Posted August 29, 2021 1 hour ago, Bazrat said: Some decisions are much easier I’m going to the football today and watch my team beat Man Utd To the strains of Day dream Believer I guess? 2 Link to comment Share on other sites More sharing options...
Adawn47 Posted August 29, 2021 #40 Share Posted August 29, 2021 22 hours ago, jeanlyon said: Yes, so are we. That one might be a definite! I certainly hope so. I'm beginning to get withdrawl symptons now😁 Avril Link to comment Share on other sites More sharing options...
Bazrat Posted August 29, 2021 #41 Share Posted August 29, 2021 1 hour ago, terrierjohn said: To the strains of Day dream Believer I guess? I will let you know in a few hours time if it was a dream 👍 2 Link to comment Share on other sites More sharing options...
jeanlyon Posted August 30, 2021 #42 Share Posted August 30, 2021 So today I received the same email AGAIN! 58 weeks to my holiday. 1 2 Link to comment Share on other sites More sharing options...
kalos Posted August 30, 2021 #43 Share Posted August 30, 2021 7 minutes ago, jeanlyon said: So today I received the same email AGAIN! 58 weeks to my holiday. A bit ironic that P&O pay someone to send out these e-mails and yet people on other threads complaining they cannot get a response to an e-mail they have sent . 6 Link to comment Share on other sites More sharing options...
Adawn47 Posted August 30, 2021 #44 Share Posted August 30, 2021 14 minutes ago, jeanlyon said: So today I received the same email AGAIN! 58 weeks to my holiday. Did you get mine instead? I'm still email-less and feeling most unwanted😢 😉 Avril 1 Link to comment Share on other sites More sharing options...
yorkshirephil Posted August 30, 2021 #45 Share Posted August 30, 2021 15 minutes ago, kalos said: A bit ironic that P&O pay someone to send out these e-mails and yet people on other threads complaining they cannot get a response to an e-mail they have sent . I think the emails most of us are getting are automated, I moved my Jan 22 cruise to March 23 and got 3 emails within a week welcoming me and telling me I had a cruise in 80 weeks, which I was hardly likely to have been unaware of. I honestly think P&O are losing the plot as far as customer service is concerned. 4 Link to comment Share on other sites More sharing options...
Jennizor Posted August 30, 2021 #46 Share Posted August 30, 2021 I still haven’t had an email about our 25th September cruise. One of the people on the roll call got one last week. It doesn’t make any sense at all. Link to comment Share on other sites More sharing options...
yorkshirephil Posted August 30, 2021 #47 Share Posted August 30, 2021 3 minutes ago, Jennizor said: I still haven’t had an email about our 25th September cruise. One of the people on the roll call got one last week. It doesn’t make any sense at all. This seems to happen a lot, have you checked your details on cruise personaliser, there is/was a box to tick for emails? Link to comment Share on other sites More sharing options...
kalos Posted August 30, 2021 #48 Share Posted August 30, 2021 1 hour ago, yorkshirephil said: I think the emails most of us are getting are automated, I moved my Jan 22 cruise to March 23 and got 3 emails within a week welcoming me and telling me I had a cruise in 80 weeks, which I was hardly likely to have been unaware of. I honestly think P&O are losing the plot as far as customer service is concerned. I had a similar experience last week with a travel insurance. I wanted a quote with my health issues and as a rule I will just make up a fake e-mail address but for some reason decided to use my e-mail instead ,big mistake ! I got the quote sent to me which is fair enough .The day after an e-mail telling me they have saved my quote and the same the day after that and the day after that and on and on it went .A week later I ended up blocking their e-mail address 1 Link to comment Share on other sites More sharing options...
Bin man Posted August 30, 2021 Author #49 Share Posted August 30, 2021 Had another email yesterday titled keeping you in the loop thought there was going to be some new information but nothing new Link to comment Share on other sites More sharing options...
Jennizor Posted August 30, 2021 #50 Share Posted August 30, 2021 Phil, I have received e-mails for the other 4 cruises we have booked just not for the 25th September one. 1 Link to comment Share on other sites More sharing options...
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