Live Chat

[I object 2]

I've read posts from others mentioning using "Live Chat" on Princess.com.  I'm unable to locate that feature on the website.  Help!!!!!  I'm technically challenged.  LOL

 

 

[CenTexan]

I had to resize (shrink) my browser window to see it. It will show in a very thin black bar at the bottom of the browser window.

 

In Windows 10/Chrome, click on the three dots in upper right corner (see attached). Then change ZOOM to 90% or so. Then scroll to bottom of browser window and see if it is there.

 

BTW, of the 3 times I contacted them, they were of no help. Not rude, just (perhaps) incapable of doing what a phone rep can do.

[CineGraphic]

When the few chat agents they have are busy, or if it's after business hours, the link at the bottom of the page is not visible.

[cr8tiv1]

The link, for me, is available after hours. When you open it...it says they are not available.  I haven't really figured out what they can do.  They can't take credit card payments (for MedallionNet).  They can't connect to Ocean Navigator.  They can send you links to things on Princess.com.  I think...but don't remember, if they can book a reservation for you.

 

I usually have generic questions after 5 PM and on the weekends that I need clarity on.  They are good for that.

[Married15]

When I click on live chat nothing happens.

[I object 2]

CenTexan, thank you!  I'll give that a try.  

[I object 2]

Resizing my browser did the trick and I was able to Live Chat.   Thanks for your help everyone!

[SusieKIslandGirl]

Do you actually get a live person when connected? A couple of different companies I've tried to contact with Chat end up having an automated response and I end up going in circles until I realize I'm not talking to a real person. Frustrating!

[cr8tiv1]

Yes, several chat people said they were real.

 

[mammajamma2013]

On 10/21/2021 at 3:58 PM, CenTexan said:

I had to resize (shrink) my browser window to see it. It will show in a very thin black bar at the bottom of the browser window.

 

In Windows 10/Chrome, click on the three dots in upper right corner (see attached). Then change ZOOM to 90% or so. Then scroll to bottom of browser window and see if it is there.

 

BTW, of the 3 times I contacted them, they were of no help. Not rude, just (perhaps) incapable of doing what a phone rep can do.

What a helpful reply! Thank you for posting this.