PSR Posted December 14, 2021 #76 Share Posted December 14, 2021 14 hours ago, Mary229 said: I wonder if the problem stems from Snail Mail in and Fax requests. The Seattle office is still by and large a remote work staff, working from home. Remotely they would get the emails and possibly the faxes but need to go to the office to process the mail in requests. Hmm...that is possibly the cause. I didn't think of that. My cruise is next month (January). Now I AM going to resend as an email. In fact, I just prepared my stock info so I can place the info into an email. Does anyone know if you send it that way do you still get the "we will reply in 10-14 days" automated response, but DO get your OBC credited sooner? Thanks again to everyone who is helping me. Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 14, 2021 #77 Share Posted December 14, 2021 14 hours ago, Mary229 said: I wonder if the problem stems from Snail Mail in and Fax requests. The Seattle office is still by and large a remote work staff, working from home. Remotely they would get the emails and possibly the faxes but need to go to the office to process the mail in requests. I’ve sent all my requests lately by email. How many people have a fax? I had to drive somewhere to do that. It was a huge pain. I can’t say for sure but I don’t know how many people that work for hal actually live in Seattle. For sure it’s not all of them. My pcc used to live in Seattle but she moved to Oregon and works from there. She’s been doing that for several years. You’d think they have a process to capture the snail mail requests but knowing hal they just wait until someone complains 🙄. Link to comment Share on other sites More sharing options...
HELENPSL Posted December 14, 2021 #78 Share Posted December 14, 2021 On 12/1/2021 at 10:08 PM, kazu said: That explains it. Ir we book through a TA you can never see OBC on the HAL site. Doesn’t matter if it’s CCL stock, TA’s OBC or HAL’s OBC. Only place it will show is your TA’s confirmation with the total obc. It’s he way it is sadly 😉. Just hang on to that email, wait for your confirmation which your TA should send you after you are paid in full and still take your printed out copy of the email to be on the safe side. Actually I think they may have changed their procedure. Previously when they applied my stock credit I got a new statement showing the credit. I book directly with a PCC. I sent in my request the other day for my Jan. 2 cruise and received an email that it would be credited when I board. No immediate posting of credit or updated statement. Helen Link to comment Share on other sites More sharing options...
Rare Mary229 Posted December 14, 2021 #79 Share Posted December 14, 2021 56 minutes ago, PSR said: Hmm...that is possibly the cause. I didn't think of that. My cruise is next month (January). Now I AM going to resend as an email. In fact, I just prepared my stock info so I can place the info into an email. Does anyone know if you send it that way do you still get the "we will reply in 10-14 days" automated response, but DO get your OBC credited sooner? Thanks again to everyone who is helping me. You will get am immediate automated response of receipt. My credit was given within 24 hours and shows on my invoice Link to comment Share on other sites More sharing options...
Loreto Posted December 14, 2021 #80 Share Posted December 14, 2021 17 hours ago, Mary229 said: You will get am immediate automated response of receipt. My credit was given within 24 hours and shows on my invoice I mailed my info as soon as I booked, Nov. 8 and always ask that an email confirmation be sent to me, which I have gotten in the past. As I have not yet received a reply and the cruise is next week I called the HAL world cruise number. It woman I spoke to said they were still going through mail and If I don't hear to bring my stock statement with me and the front desk will add the OBC on. We shall see if that works! Carnival has a disclaimer about using email for the shareholder benefit. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted December 14, 2021 #81 Share Posted December 14, 2021 (edited) 8 minutes ago, Loreto said: and If I don't hear to bring my stock statement with me and the front desk will add the OBC on. We shall see if that works! That's unique. HAL has been allowing email for quite a while and started to publicly allow it in recent years. It is on the site: https://www.carnivalplc.com/static-files/50351a91-4dc0-4f6b-bfec-684647e6129f You simply "print" your statement by saving as a pdf then redact the info unnecessary. If your PDF editor doesn't have a redactor simply strike out the unnecessary info. I have been doing it this way and have always gotten a credit within 24 hours. Alternatively you can print out the statement, strike out the unnecessary parts and take a picture with your phone Edited December 14, 2021 by Mary229 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 14, 2021 #82 Share Posted December 14, 2021 6 minutes ago, Loreto said: I mailed my info as soon as I booked, Nov. 8 and always ask that an email confirmation be sent to me, which I have gotten in the past. As I have not yet received a reply and the cruise is next week I called the HAL world cruise number. It woman I spoke to said they were still going through mail and If I don't hear to bring my stock statement with me and the front desk will add the OBC on. We shall see if that works! Carnival has a disclaimer about using email for the shareholder benefit. I do hope it works for you. They started allowing email again a few (?) months ago. They probably haven't updated the info on that. Before when you tried to email you'd get a stern warning or they flat out refused to apply it (I'm speaking from personal experience). They are not saying anything like that now. 1 Link to comment Share on other sites More sharing options...
Loreto Posted December 15, 2021 #83 Share Posted December 15, 2021 4 hours ago, Florida_gal_50 said: I do hope it works for you. They started allowing email again a few (?) months ago. They probably haven't updated the info on that. Before when you tried to email you'd get a stern warning or they flat out refused to apply it (I'm speaking from personal experience). They are not saying anything like that now. Update on my call to world cruises: after I spoke with the agent I received an email saying my benefit was applied to the Sea of Cortez cruise next week along with the Hawaii/Mexico Koningsdam cruise in February AND my Alaska cruise in June ( which I wasn't going to request until April!) I printed out the email and put a copy in the folder I keep for each cruise. I still prefer to mail the request. 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 15, 2021 #84 Share Posted December 15, 2021 14 minutes ago, Loreto said: Update on my call to world cruises: after I spoke with the agent I received an email saying my benefit was applied to the Sea of Cortez cruise next week along with the Hawaii/Mexico Koningsdam cruise in February AND my Alaska cruise in June ( which I wasn't going to request until April!) I printed out the email and put a copy in the folder I keep for each cruise. I still prefer to mail the request. I like the email option. If I was to snail mail my cruise would be over by the time they go it 😛. Good that they were able to apply everything for you. 1 Link to comment Share on other sites More sharing options...
PSR Posted December 15, 2021 #85 Share Posted December 15, 2021 23 hours ago, Mary229 said: You will get am immediate automated response of receipt. My credit was given within 24 hours and shows on my invoice Thanks for the info; going to give them one more day to reply to my snail mail. If nothing by tomorrow I will try to email the request. 1 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted December 15, 2021 #86 Share Posted December 15, 2021 22 minutes ago, PSR said: Thanks for the info; going to give them one more day to reply to my snail mail. If nothing by tomorrow I will try to email the request. I operate on the “throw spaghetti on the wall and see what sticks model”. I do everything until I get the desired result or a definite no. 1 Link to comment Share on other sites More sharing options...
Rare zgscl Posted December 16, 2021 #87 Share Posted December 16, 2021 Just got mine back, two and a half weeks total since I emailed it in. 1 Link to comment Share on other sites More sharing options...
DaveOKC Posted December 16, 2021 #88 Share Posted December 16, 2021 About two months ago I submitted requests for 2 cruises, one in Dec, 2021 the other for March, 2022. In a few days I got a rejection for the Dec cruise, due to me having a casino OFFER (this is also posted in the email offer which I did not see originally). I never heard anything for the March cruise, which was booked using a casino RATE. I called my PCC yesterday to check on it and she said that it was applied and sent me an update statement which shows the $100 in OBC. 1 Link to comment Share on other sites More sharing options...
IPB4IGO Posted December 16, 2021 #89 Share Posted December 16, 2021 9 hours ago, zgscl said: Just got mine back, two and a half weeks total since I emailed it in. It took 12 days for the last one I emailed in, while our traveling companions got their confirmation in 24 hours. Link to comment Share on other sites More sharing options...
Rare Btimmer Posted December 16, 2021 #90 Share Posted December 16, 2021 Last week I emailed my request for credit in for our upcoming 1/2/22 & 1/16/22 cruises. I received the auto-response and three hours later a confirmation email that the credits had been posted. I checked my invoice on my Big Box Store travel agent site, and it was posted there as well. This was the fastest I have ever received the credit. Link to comment Share on other sites More sharing options...
Rare Roz Posted December 17, 2021 #91 Share Posted December 17, 2021 I almost hate to post this. First time shareholder here. Have a March 2022 cruise. Took my latest brokerage statement and redacted the account info and my address; added my booking #, cruise date, and ship. This morning around 9 am CST I faxed the statement to HAL World Reservations. At 3:30 pm I had an email from HAL saying they received the information and were crediting my onboard account. 1 Link to comment Share on other sites More sharing options...
Rare Roz Posted December 17, 2021 #92 Share Posted December 17, 2021 @Btimmer, when you go to your HAL acct., where are the credits posted? I don't see mine. Maybe it takes a day or two to post? Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 17, 2021 #93 Share Posted December 17, 2021 1 hour ago, Roz said: I almost hate to post this. First time shareholder here. Have a March 2022 cruise. Took my latest brokerage statement and redacted the account info and my address; added my booking #, cruise date, and ship. This morning around 9 am CST I faxed the statement to HAL World Reservations. At 3:30 pm I had an email from HAL saying they received the information and were crediting my onboard account. That’s great. No reason to hate to post it. Hal should be embarrassed about the idiotic ways it manages it’s business. On my email I explained in exact detail that I should get $250 for my back to back cruise. Instead they post $200. They did this last time too. Seriously, can people not even read? 2 Link to comment Share on other sites More sharing options...
Cruise Suzy Posted December 17, 2021 #94 Share Posted December 17, 2021 50 minutes ago, Roz said: when you go to your HAL acct., where are the credits posted? I don't see mine. If you booked with a TA, it's not posted online. It will show the next time the TA prints/sends a confirmation. It's on page 1 under "GUEST INFORMATION" One person will have $100 more OBC than the other. 1 Link to comment Share on other sites More sharing options...
510picker Posted December 17, 2021 #95 Share Posted December 17, 2021 Submitted mine on Monday (12/13) for our April 2022 cruise and received the auto-reply saying it has been received. Hopefully will hear more soon. I think Roz needs to go buy a lottery ticket! 🙂 1 Link to comment Share on other sites More sharing options...
Rare Btimmer Posted December 17, 2021 #96 Share Posted December 17, 2021 4 hours ago, Roz said: @Btimmer, when you go to your HAL acct., where are the credits posted? I don't see mine. Maybe it takes a day or two to post? I didn't go to my HAL account on the HAL site. I went to my reservation details for the cruise on the Big Box Store website and started the print reservation details sight and the bonus ship board credit showed there (in my case $250 greater than the last time I reviewed it). 1 Link to comment Share on other sites More sharing options...
PSR Posted December 18, 2021 #97 Share Posted December 18, 2021 Well, my saga has ended. Yesterday I emailed copies of my original letter and redacted stock information to the HAL email address. I had 1) sent my original information by USPS to HAL in Seattle about Nov. 3rd and 2) sent an email to HAL on Nov. 29th asking if they ever got my mailed in information. Well, today I got an email telling me that my OBC had been granted; I thought that was a really speedy response to my 12/16 email, BUT, what it was was a response to my Nov. 29th email, since it was quoted. Anyway, the person who sent me the email apologized for the delay and inconvenience, and mentioned that "the office has limited staff and mailed documents are taking longer to process", just as "Mary 229" suspected in Post #77.🙂 2 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 18, 2021 #98 Share Posted December 18, 2021 39 minutes ago, PSR said: Well, my saga has ended. Yesterday I emailed copies of my original letter and redacted stock information to the HAL email address. I had 1) sent my original information by USPS to HAL in Seattle about Nov. 3rd and 2) sent an email to HAL on Nov. 29th asking if they ever got my mailed in information. Well, today I got an email telling me that my OBC had been granted; I thought that was a really speedy response to my 12/16 email, BUT, what it was was a response to my Nov. 29th email, since it was quoted. Anyway, the person who sent me the email apologized for the delay and inconvenience, and mentioned that "the office has limited staff and mailed documents are taking longer to process", just as "Mary 229" suspected in Post #77.🙂 Well they why work on the newest first? That’s just stupid. It should be first come, first served. Easy peasy. This isn’t directed at you. Just thinking out loud. 2 Link to comment Share on other sites More sharing options...
Rare Roz Posted December 18, 2021 #99 Share Posted December 18, 2021 Thanks to all who responded to my question. I booked thru a TA but faxed the stock statement to Seattle myself. Will check w/my TA to see if it shows up on her side. Link to comment Share on other sites More sharing options...
Rare zgscl Posted December 20, 2021 #100 Share Posted December 20, 2021 On 12/17/2021 at 6:04 PM, Florida_gal_50 said: Well they why work on the newest first? That’s just stupid. It should be first come, first served. Easy peasy. This isn’t directed at you. Just thinking out loud. Maybe the idea is that if they ignore the older items they will just go away. 1 Link to comment Share on other sites More sharing options...
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