stockholder benefit question

[510picker]

2 hours ago, Calnev1 said:

This is an important distinction for those of us who occasionally get Casino offers and/or rates.

I ran into this exact thing recently. I almost always book casino offers and bought stock last year when the market was low. 

[zgscl]

1 hour ago, happywandering said:

Woo Hoo and excited feedback!

Applied for the credit September 27.  It came through today, October 26.  All three cruises!

 

 

Wow, thirty days is pretty far behind. 

[Tampa Girl]

I know that this doesn't apply to OP, but doesn't the cruise have to be within so many weeks/months of the application for the OBC?

[kazu]

43 minutes ago, Tampa Girl said:

I know that this doesn't apply to OP, but doesn't the cruise have to be within so many weeks/months of the application for the OBC?

 

I believe you have to apply for it and be approved within 3 weeks of your sailing.

 

I’ve applied for it early on ( around 7 months) and never had a problem.  As long as the cruise is within the time slot for the credit is the most crucial thing, I believe.

[zgscl]

5 hours ago, Tampa Girl said:

I know that this doesn't apply to OP, but doesn't the cruise have to be within so many weeks/months of the application for the OBC?

You can apply as early as you want provided the benefit has been extended through your sail date (I believe through July 2022 currently) I believe you are supposed to apply at least 3 weeks out but generally speaking as soon as you book a cruise in the window I would send in the documentation and just be done with it. 

[Florida_gal_50]

I received notification of my shareholders credit being applied to my spring cruise.  It took 2 weeks.

[zgscl]

8 hours ago, Florida_gal_50 said:

I received notification of my shareholders credit being applied to my spring cruise.  It took 2 weeks.

Glad to hear they are making progress in clearing the backlog. 

[PigsCanFly]

We just received refusal for each of the 2 December cruises we applied for stockholders OBC.

:

 

Thank you for contacting Holland America Line in regard to your Carnival Shareholder benefit being applied to your reservation XXXXXX based on your status as a CCL stockholder. Unfortunately, we are unable to apply the shareholder benefit due to the fare your reservation is booked under.  The shareholder benefit is not combinable with reduced-rate promotions or guests traveling under an employee, interline, or friend and family type fares.

We sincerely apologize for any inconvenience this may cause you. We are looking forward to welcoming you on board in the near future.

 :

 

I guess our cruises must have fit one of those promos?

[zgscl]

2 hours ago, PigsCanFly said:

We just received refusal for each of the 2 December cruises we applied for stockholders OBC.

:

 

Thank you for contacting Holland America Line in regard to your Carnival Shareholder benefit being applied to your reservation XXXXXX based on your status as a CCL stockholder. Unfortunately, we are unable to apply the shareholder benefit due to the fare your reservation is booked under.  The shareholder benefit is not combinable with reduced-rate promotions or guests traveling under an employee, interline, or friend and family type fares.

We sincerely apologize for any inconvenience this may cause you. We are looking forward to welcoming you on board in the near future.

 :

 

I guess our cruises must have fit one of those promos?

What fare type are you on?  Is this a casino rate?

[DaveOKC]

7 hours ago, zgscl said:

What fare type are you on?  Is this a casino rate?

I just got rejected as well, due to being on a casino free cabin offer.  In the past I have used it with the casino rate though.

 

[NCTribeFan]

There's a difference.  If you book under a fare that gives a casino discount, you should get the SH OBC.  If you book a "free" or even deeply-discounted (i.e. the free cabins are gone but you can book the same category for $199/pp (which is what I did on my Zuiderdam sailing)), then it is denied.

 

That's the case with my upcoming sailings - Eurodam was "free" so no OBC; Nieuw Amsterdam is a regular fare but with a casino discount.  That one was accepted.

 

Carnival always used to give them to everyone except interline, even free cabins, but they've just recently stopped giving it on free cruises.  I think that's fair. 

[PigsCanFly]

16 hours ago, zgscl said:

What fare type are you on?  Is this a casino rate?

One booking confirmation says "casino discount included in fare"

the other does not reference any special rate.

[sunshine100]

2 hours ago, PigsCanFly said:

One booking confirmation says "casino discount included in fare"

the other does not reference any special rate.

Can someone explain this casino rate and discounts?  How much do you have to play in the casino?  What do you have to do? Thank you in advance!

[Florida_gal_50]

28 minutes ago, sunshine100 said:

Can someone explain this casino rate and discounts?  How much do you have to play in the casino?  What do you have to do? Thank you in advance!

That’s the $100,000 question.  No one seems to know.  I think a lot of it has to do with duration.  I’ve never been much of a gambler.  I don’t think I’ve gone into the casino the last few cruises.  I did however sit for quite a while on a machine on Princess.  I did get one email offer from Princess with some very good pricing but I’d just come back from a cruise so I couldn’t do it.  I’ve never seen another offer.

[mrspeck]

So…I purchased CCL for the OBC…my luck, I was just denied for next three reservations due to being on casino offers.  Oh well!  Maybe the stock will eventually recover to precovid levels by the time I want to sell!

[510picker]

9 minutes ago, mrspeck said:

So…I purchased CCL for the OBC…my luck, I was just denied for next three reservations due to being on casino offers.  Oh well!  Maybe the stock will eventually recover to precovid levels by the time I want to sell!

Same here. My gains from purchasing far outweigh the OBC received from the stock holder benefit. I’m holding onto the stock to see where it goes I’m the future. 

[MisterBill99]

New data point -- sent a fax on 10/30 and just now (11/10) got an email saying that the credit had been applied. I thought the fax was lost, so I emailed them last weekend, but the email I received referenced the fax.

 

BTW, it appears that faxes get sent to the same place as email, since I found this at the bottom of the email.

 

From: faxndr@hollandamerica.com
Sent: Saturday, October 30, 2021 7:23:00 PM
To: "World Cruise Reservations (HAL)"
Subject: A new fax has arrived from FaxZero.com (Part 1 of 1) on Channel 0
 

Edited November 11, 2021 by MisterBill99

[HALrunner]

1 hour ago, MisterBill99 said:

New data point -- sent a fax on 10/30 and just now (11/10) got an email saying that the credit had been applied. I thought the fax was lost, so I emailed them last weekend, but the email I received referenced the fax.

 

BTW, it appears that faxes get sent to the same place as email, since I found this at the bottom of the email.

 

From: faxndr@hollandamerica.com
Sent: Saturday, October 30, 2021 7:23:00 PM
To: "World Cruise Reservations (HAL)"
Subject: A new fax has arrived from FaxZero.com (Part 1 of 1) on Channel 0
 

Thanks for sharing! I emailed on 11/1, hopefully mine will be applied in the next few days! 

[Nymich]

As has-been mentioned many times bring proof on the ship with you.  Currently on Rotterdam what they had was nowhere near what it is supposed to be.  Land and Sea in my experience often are not on the same page.  I wish it was different......it just isnt.

[MisterBill99]

On 11/11/2021 at 12:03 AM, Nymich said:

As has-been mentioned many times bring proof on the ship with you.  Currently on Rotterdam what they had was nowhere near what it is supposed to be.  Land and Sea in my experience often are not on the same page.  I wish it was different......it just isnt.

 

You should be able to see the OBC on your cruise confirmation. Ask for a current one that shows it. I don't understand how something that's on there would not transfer to the ship, but I guess it's possible.

[Nymich]

8 hours ago, MisterBill99 said:

 

You should be able to see the OBC on your cruise confirmation. Ask for a current one that shows it. I don't understand how something that's on there would not transfer to the ship, but I guess it's possible.

Ah if it was so simple.  It's more than "possible". I always bring back up on the ship and have needed it at times.  One can get lucky for a long time until.........

 

Edited November 15, 2021 by Nymich

[jeh10641]

Hi, All,

I received the following response from HAL related to my shareholder request. My original message went out 09/14/21. I received the response 09/27/21. I made a print version to take onboard. Good hunting!

 

"Thank you for your request to have a shipboard credit applied to reservation(s) XXXXXX based on your status as a CCL stockholder

 

Holland America Line has applied the shipboard credit of $100.00 USD to your booking and it will be credited to your onboard account upon embarkation.  If you have further questions about your Carnival Shareholder Benefit, please let us know.  If you are booked through a travel agency and have booking related questions, please contact your travel adviser. 

 

We look forward to welcoming you onboard in the near future."

 

Jim

[PACD_JG]

My wife emailed her shareholder benefit on 11/16 and I did mine on 11/6 as well (from separate email accounts).  We both received our emails 12/01 confirming our credit, but it doesn't show up on our online account. So maybe it never will according to this?   "Holland America Line has applied the shipboard credit of $100.00 USD to your booking and it will be credited to your onboard account upon embarkation." 

[kazu]

28 minutes ago, PACD_JG said:

My wife emailed her shareholder benefit on 11/16 and I did mine on 11/6 as well (from separate email accounts).  We both received our emails 12/01 confirming our credit, but it doesn't show up on our online account. So maybe it never will according to this?   "Holland America Line has applied the shipboard credit of $100.00 USD to your booking and it will be credited to your onboard account upon embarkation." 

 

You only see it if you booked directly with HAL.  If you use a TA, you don’t see the obc.  Just take you email with you printed out to be safe and you will be fine.  If you use a TA, when you get your final confirmation after you do your final payment you should see it added to the OBC.

[Cruise Suzy]

If you are staying in the same stateroom, only one will receive the OBC, The form includes this: Only one onboard credit per shareholder-occupied stateroom.