bogeydi Posted November 11, 2021 #1 Share Posted November 11, 2021 (edited) We've been lucky enough to have been on 42 cruises and never had an issue. Until now. 4 weeks ago I cancelled a fully refundable World Cruise and it still shows as an active booking. My TA has called them numerous times. The only thing Princess will say is that it's an IT issue and until its resolved they can't cancel it. In the meantime they still have my $9,700 deposit. I spoke with Princess about another cruise I booked directly with them, and mentioned this issue. She had never heard of this - but said I may have a long wait since IT is inundated with Medallion issues. Do I have any other recourse? Is there another number I can call - or person I can email? Or do I have to go through my TA and just wait indefinitely? My "TA" is basically a call center. Never get the same agent twice. Great for OBC but not for personal service. There's a lesson here I'm sure. Anway, thanks for any advice. Edited November 11, 2021 by bogeydi Link to comment Share on other sites More sharing options...
Rare Tak8 Posted November 11, 2021 #2 Share Posted November 11, 2021 You may get lucky but generally when you book through a TA, Princess doesn't want to talk to you directly. You can give it a shot. That's the good and bad of a TA great OBC but little to no control 1 Link to comment Share on other sites More sharing options...
deliver42 Posted November 11, 2021 #3 Share Posted November 11, 2021 The only thing I can offer is contacting your credit card company and explain what's happening. Maybe, just maybe they will go to bat for you or put in a claim to refund the amount credited.. Link to comment Share on other sites More sharing options...
tamsno Posted November 11, 2021 #4 Share Posted November 11, 2021 Not an appropriate answer you were given. But, realistically, 4 weeks would be about the minimum you could expect for refunds right now. Two recent full paid cancellations I made with HAL and Princess took at least six weeks to appear on credit card and both came in more than one installment. Back in the beginning of the cancellation nightmare, 144 days was my longest wait so at least we’ve gotten somewhere. Keep an eye on it. 1 Link to comment Share on other sites More sharing options...
bogeydi Posted November 12, 2021 Author #5 Share Posted November 12, 2021 48 minutes ago, deliver42 said: The only thing I can offer is contacting your credit card company and explain what's happening. Maybe, just maybe they will go to bat for you or put in a claim to refund the amount credited.. That's a good idea. Link to comment Share on other sites More sharing options...
dog Posted November 12, 2021 #6 Share Posted November 12, 2021 I did have an issue once where the agent I spoke to put me through to a Supervisor and she was able to expedite the refund and I got my money back in 3 payments over 2 weeks. She expediated it due to an error Princess made in the booking. Since you have used a TA they may have to do it for you. I don’t believe the IT excuse they gave you 3 Link to comment Share on other sites More sharing options...
dog Posted November 12, 2021 #7 Share Posted November 12, 2021 (edited) 1 hour ago, deliver42 said: The only thing I can offer is contacting your credit card company and explain what's happening. Maybe, just maybe they will go to bat for you or put in a claim to refund the amount credited.. Be careful with this as it usually adds on more time if you file a creed card dispute adding: when I used a TA she told me she had an Number to call Princess in Urgent matters. She got an immediate response from Princess re: my cancellation & refund through that Edited November 12, 2021 by dog 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted November 12, 2021 #8 Share Posted November 12, 2021 1 hour ago, bogeydi said: My "TA" is basically a call center. Never get the same agent twice. Great for OBC but not for personal service. There's a lesson here I'm sure. I realize nothing can help you now, but there are TA's in US who give a cash discount off the cruise fare instead of OBC which may or may not be hard to spend. And you have your own agent with their own phone number and email to contact, so you are not dealing with a call center. Maybe your lesson will be to look into that and see if you cannot find something better. I do know if my only option was same as yours, I'd probably be booking directly with Princess and forego the OBC. Good luck going forward. 4 Link to comment Share on other sites More sharing options...
Steelers36 Posted November 12, 2021 #9 Share Posted November 12, 2021 2 minutes ago, dog said: Be careful with this as it usually adds on more time if you file a creed card dispute This route works best if the charged amount has not already been paid as the CC bank puts the amount in suspense, so you can pay the rest of each monthly bill, ignoring the charge in dispute. If you win and it is removed, no harm done. However, if it comes back, you can be charged the interest for lack of payment. In this case the OP seems to have already paid for the deposit, so IDK that the CC bank will refund the amount until dispute is settled. As long as customer is not out the money and certain to win eventually, it doesn't matter how long it takes. Link to comment Share on other sites More sharing options...
2 cruises a year Posted November 12, 2021 #10 Share Posted November 12, 2021 (edited) Try: customerrelations@princesscruises.com If nothing else, you will have a good paper trail. Edited November 12, 2021 by 2 cruises a year Link to comment Share on other sites More sharing options...
dog Posted November 12, 2021 #11 Share Posted November 12, 2021 My impression from OP’s post is “it does matter to them” 1 Link to comment Share on other sites More sharing options...
bogeydi Posted November 12, 2021 Author #12 Share Posted November 12, 2021 23 minutes ago, 2 cruises a year said: Try: customerrelations@princesscruises.com If nothing else, you will have a good paper trail. Thanks. I'll try this as well. 30 minutes ago, Steelers36 said: I realize nothing can help you now, but there are TA's in US who give a cash discount off the cruise fare instead of OBC which may or may not be hard to spend. And you have your own agent with their own phone number and email to contact, so you are not dealing with a call center. Maybe your lesson will be to look into that and see if you cannot find something better. I do know if my only option was same as yours, I'd probably be booking directly with Princess and forego the OBC. Good luck going forward. Thank you. Yes, may start looking for a real TA. This big box one offered $6K in a Cash Card. Hard to resist. 2 Link to comment Share on other sites More sharing options...
bogeydi Posted November 12, 2021 Author #13 Share Posted November 12, 2021 1 hour ago, dog said: I did have an issue once where the agent I spoke to put me through to a Supervisor and she was able to expedite the refund and I got my money back in 3 payments over 2 weeks. She expediated it due to an error Princess made in the booking. Since you have used a TA they may have to do it for you. I don’t believe the IT excuse they gave you I've been wondering about that. Seems more like a cash flow issue. But who knows. Link to comment Share on other sites More sharing options...
bogeydi Posted November 12, 2021 Author #14 Share Posted November 12, 2021 1 hour ago, tamsno said: Not an appropriate answer you were given. But, realistically, 4 weeks would be about the minimum you could expect for refunds right now. Two recent full paid cancellations I made with HAL and Princess took at least six weeks to appear on credit card and both came in more than one installment. Back in the beginning of the cancellation nightmare, 144 days was my longest wait so at least we’ve gotten somewhere. Keep an eye on it. I'm fine waiting 4+ weeks for the refund. But they won't even START the refund process until its officially canceled. Frustrating. Link to comment Share on other sites More sharing options...
Rare Coral Posted November 12, 2021 #15 Share Posted November 12, 2021 1 hour ago, bogeydi said: Thanks. I'll try this as well. Thank you. Yes, may start looking for a real TA. This big box one offered $6K in a Cash Card. Hard to resist. You can probably get that as a discount off of your cruise from some agents. Link to comment Share on other sites More sharing options...
Steelers36 Posted November 12, 2021 #16 Share Posted November 12, 2021 4 hours ago, bogeydi said: Thanks. I'll try this as well. Thank you. Yes, may start looking for a real TA. This big box one offered $6K in a Cash Card. Hard to resist. That is some serious coin. 2 Link to comment Share on other sites More sharing options...
Rare Coral Posted November 12, 2021 #17 Share Posted November 12, 2021 5 hours ago, Steelers36 said: That is some serious coin. It is a world cruise. Deposit is over $9K. Not surprised. 2 Link to comment Share on other sites More sharing options...
Dietemann Posted November 12, 2021 #18 Share Posted November 12, 2021 I was booked on a part of the World Cruise. We received the email where we could select a refund or take the FCC with 10% bonus. The date by which to make the selection was Nov. 18, I believe. I chose refund and the cruise still shows on the Personalizer, no refund yet. I believe that no refunds or credits will be processed and issued before that date. 1 Link to comment Share on other sites More sharing options...
Gitmo Posted November 12, 2021 #19 Share Posted November 12, 2021 (edited) Silver Sea did the same thing to us. We disputed it on our credit card. Silver Sea did not respond too the credit card company and we were refunded rather quickly from American Express. Our cruise was never cancelled, we just figured out that the ship would not be built in time for our cruise, so we cancelled it early. Edited November 12, 2021 by Gitmo Link to comment Share on other sites More sharing options...
bogeydi Posted November 12, 2021 Author #20 Share Posted November 12, 2021 Well guess what? The day after I post on Cruise Critic my booking was finally cancelled. Coincidence? Thank you all for your suggestions and comments. Now I will patiently await the refund. 2 Link to comment Share on other sites More sharing options...
2 cruises a year Posted November 12, 2021 #21 Share Posted November 12, 2021 39 minutes ago, bogeydi said: Well guess what? The day after I post on Cruise Critic my booking was finally cancelled. Coincidence? Thank you all for your suggestions and comments. Now I will patiently await the refund. Maybe you are psychotic. 😉 Link to comment Share on other sites More sharing options...
bogeydi Posted November 12, 2021 Author #22 Share Posted November 12, 2021 Just now, 2 cruises a year said: Maybe you are psychotic. 😉 DH always says I'm psycho-something.... 1 Link to comment Share on other sites More sharing options...
tamsno Posted November 12, 2021 #23 Share Posted November 12, 2021 Whatever it takes 🙂 Link to comment Share on other sites More sharing options...
Rare TracieABD Posted November 13, 2021 #24 Share Posted November 13, 2021 That is great news! Keep us posted on the refund... Link to comment Share on other sites More sharing options...
bogeydi Posted November 13, 2021 Author #25 Share Posted November 13, 2021 One day after posting on Cruise Critic the cruise was finally cancelled! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now