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New email from Royal. Very much a CYA Message. Offers nothing except CWC.

dianajo67

By dianajo67,
in Royal Caribbean International

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dianajo67

dianajo67

Posted
Posted

 

Going on Harmony 16 Jan with stops in San Juan, st Thomas and cococay.  Been watching all day for word.  Thought we might hit a W. Carib. port as PR and USVI seem unlikely.  Instead we get a “you can’t say you weren’t warned” email.  We’re personally fine floating around the Caribbean in Jan versus being at home….although I’m concerned for my parents who aren’t good just hanging at the pool (80s).  I do think the tone is a bit much though.  Sounds defensive to me.  They should be offering alternate ports like they would during hurricane season….swap for w. Carib itinerary for example….even if it’s only one stop.  They have time to react.  Our cruise is 3 weeks away.

http://www.creative.rccl.com/e-lite/RCI/2016/Executive_Requests/16052976_Cruise_Advisory_Email/images/logo_hero.png
 
ABOUT YOUR UPCOMING TRAVELS
 

 

 

 

Dear Guest,

With the increase in COVID-19 cases due to the Omicron variant, our public health guidance continues to evolve and we want to let you know what to expect as we prepare to welcome you onboard.

All our crew members are fully vaccinated, have received booster shots when eligible, and are tested on a weekly basis with high contact front of house service staff tested every three days. All your fellow guests 12 and older are fully vaccinated and tested before boarding. And the small number of children sailing who are 11 and under get a second test at the terminal and are increasingly vaccinated. Typically, your onboard cruise community vaccination rate is in the 95% range.

As a result of Omicron, which we have seen is much more transmissible with much milder symptoms for those fully vaccinated, we have further strengthened onboard health protocols, such as the requirement to wear a mask indoors at all times unless eating or drinking, and temporarily not allowing smoking in the casino.

Even with such a high onboard community vaccination rate and enhanced protocols in place, there is a possibility of positive cases arising during your sailing, just as there is an inherent risk of COVID-19 anywhere people congregate or gather. Our protocols anticipate this possibility and we implement them as needed to protect the health and safety of everyone. 

We also work with local governments in all the ports of your itinerary who are informed of the ship’s public health status before arrival and together, we decide if we can debark in their country. When we make these decisions, we consider the number of COVID positive cases onboard, and also the number of cases in the destination community along with factors such as the community vaccination status. Should we need to cancel a port of call, we will always do our best to find an alternate destination or work through a resolution for our missed port.

You should also note that some onboard activities, such as ice skating, rock climbing, laser tag, production shows, Adventure Ocean, etc., could be impacted during your sailing, as we adjust our plans to ensure that the health of both our guests and crew remain our priority.

For our full protocols, please click here. As always, health and safety protocols are subject to change. If you have questions about these protocols, please reference our FAQs for details. For sailings departing through January 17th, if you prefer not to sail as a result of this information and would like to reschedule your cruise, we are available to assist you.

To avoid waiting on the phone to reschedule or cancel, click here and we will get the process started for you or contact us at 1 (866) 562-7625 or 954-628-9290.

Thank you for your understanding. We look forward to seeing you onboard soon!

Sincerely,

Image did not load.

 
http://www.creative.rccl.com/e-lite/RCI/2016/Executive_Requests/16052976_Cruise_Advisory_Email/images/frame.png
 
http://www.creative.rccl.com/e-lite/RCI/2016/Executive_Requests/16052976_Cruise_Advisory_Email/images/logo_footer.png
 
©2021 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas.
Royal Caribbean International
1050 Caribbean Way
Miami, FL 33132 USA

 

 

 

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blueslily Great Review Rare

blueslily

Posted
Posted (edited)
31 minutes ago, dianajo67 said:

 

Going on Harmony 16 Jan with stops in San Juan, st Thomas and cococay.  Been watching all day for word.  Thought we might hit a W. Carib. port as PR and USVI seem unlikely.  Instead we get a “you can’t say you weren’t warned” email.  We’re personally fine floating around the Caribbean in Jan versus being at home….although I’m concerned for my parents who aren’t good just hanging at the pool (80s).  I do think the tone is a bit much though.  Sounds defensive to me.  They should be offering alternate ports like they would during hurricane season….swap for w. Carib itinerary for example….even if it’s only one stop.  They have time to react.  Our cruise is 3 weeks away.

http://www.creative.rccl.com/e-lite/RCI/2016/Executive_Requests/16052976_Cruise_Advisory_Email/images/logo_hero.png
 
ABOUT YOUR UPCOMING TRAVELS
 

 

 

 

Dear Guest,

With the increase in COVID-19 cases due to the Omicron variant, our public health guidance continues to evolve and we want to let you know what to expect as we prepare to welcome you onboard.

All our crew members are fully vaccinated, have received booster shots when eligible, and are tested on a weekly basis with high contact front of house service staff tested every three days. All your fellow guests 12 and older are fully vaccinated and tested before boarding. And the small number of children sailing who are 11 and under get a second test at the terminal and are increasingly vaccinated. Typically, your onboard cruise community vaccination rate is in the 95% range.

As a result of Omicron, which we have seen is much more transmissible with much milder symptoms for those fully vaccinated, we have further strengthened onboard health protocols, such as the requirement to wear a mask indoors at all times unless eating or drinking, and temporarily not allowing smoking in the casino.

Even with such a high onboard community vaccination rate and enhanced protocols in place, there is a possibility of positive cases arising during your sailing, just as there is an inherent risk of COVID-19 anywhere people congregate or gather. Our protocols anticipate this possibility and we implement them as needed to protect the health and safety of everyone. 

We also work with local governments in all the ports of your itinerary who are informed of the ship’s public health status before arrival and together, we decide if we can debark in their country. When we make these decisions, we consider the number of COVID positive cases onboard, and also the number of cases in the destination community along with factors such as the community vaccination status. Should we need to cancel a port of call, we will always do our best to find an alternate destination or work through a resolution for our missed port.

You should also note that some onboard activities, such as ice skating, rock climbing, laser tag, production shows, Adventure Ocean, etc., could be impacted during your sailing, as we adjust our plans to ensure that the health of both our guests and crew remain our priority.

For our full protocols, please click here. As always, health and safety protocols are subject to change. If you have questions about these protocols, please reference our FAQs for details. For sailings departing through January 17th, if you prefer not to sail as a result of this information and would like to reschedule your cruise, we are available to assist you.

To avoid waiting on the phone to reschedule or cancel, click here and we will get the process started for you or contact us at 1 (866) 562-7625 or 954-628-9290.

Thank you for your understanding. We look forward to seeing you onboard soon!

Sincerely,

Image did not load.

 
http://www.creative.rccl.com/e-lite/RCI/2016/Executive_Requests/16052976_Cruise_Advisory_Email/images/frame.png
 
http://www.creative.rccl.com/e-lite/RCI/2016/Executive_Requests/16052976_Cruise_Advisory_Email/images/logo_footer.png
 
©2021 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas.
Royal Caribbean International
1050 Caribbean Way
Miami, FL 33132 USA

 

 

 

Oh, this sounds like an email that some posters on here requested. Glad they sent it for people with some future cruises. It's not ship or sailing specific so it's a broad enough message to be sent to passengers on multiple upcoming sailings. Great! 

 

Passengers are notified in advance of various possibilities. So, they can make a choice before sailing (go or not go). Great!

Edited by blueslily
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Misbehavin8175

Misbehavin8175

Posted
Posted

It’s a well written email. It informs those booked for a sailing to be fully aware of changes,  and the possibility of more changes once onboard, d/t the recent uptick in Covid cases. 
This allows the cruiser to make an informed decision, to cruise as planned or not.

 

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blueslily Great Review Rare

blueslily

Posted
Posted
7 minutes ago, smplybcause said:

Cruise critic: Why isn't Royal transparent and tell us if we're missing ports or shows would be canceled

 

*Royal sends out email spelling out what could happen due to omicron*

 

Cruise critic: just a CYA email from royal

 

Thank you!

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cruisingguy007

cruisingguy007

Posted
Posted
14 minutes ago, smplybcause said:

Cruise critic: Why isn't Royal transparent and tell us if we're missing ports or shows would be canceled

 

*Royal sends out email spelling out what could happen due to omicron*

 

Cruise critic: just a CYA email from royal

 

Exactly! 

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LGW59

LGW59

Posted
Posted
44 minutes ago, Misbehavin8175 said:

It’s a well written email. It informs those booked for a sailing to be fully aware of changes,  and the possibility of more changes once onboard, d/t the recent uptick in Covid cases. 
This allows the cruiser to make an informed decision, to cruise as planned or not.

 

Classic case of can’t win for trying.

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nocl

nocl

Posted
Posted

They cannot really say any more because they do not know how many cases may show, which crew members, such as the entertainers might get infected, which ports might decide to not let that particular ship in on any particular cruise.

 

To put it simply they do not know much more than any of you when it comes to any single cruise.

 

They did say that they would try to find alternative ports, but to put it simply, the number of potential ports is quite limited and if some ports will not allow ships in due to cases on board, it is unlikely that another port will want them.

 

It is every ones choice cruise knowing the uncertainty or cancel and save the money to cruise sometime when things are more certain.

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