Balance due email

[tbo]

Balance is and has been paid in full for weeks, I got an email over night that we have a balance due and the email itself shows a $0.00 balance.  I've recently watched a video of a guy who was denied boarding because of a similar situation and had quite a time getting it sorted-like 2 hours on the phone at the terminal before finally getting on board.

 

Guess I'm making a phone call, that is a waste of my time and theirs. First RCI cruise-so far not impressed with their procedures. I know times are not "normal" right now, but this is just crazy.

[Biker19]

1 hour ago, tbo said:

First RCI cruise-so far not impressed with their procedures

For RCI, incomplete and/or wrong info being sent via email is unfortunately somewhat common - things get better on the ship.

[tbo]

Thanks Biker. I called, knowing they were going to say it looks good on their side. They resent my invoice showing no balance.

 

 

[Itchy&Scratchy]

if you look or search this board, you will see that's it's been pretty common in the last several months.

I sent a PM through FB messenger and it was corrected in 48 hours.

[twangster]

The travel agency I use has received two threats of non-payment from Royal this week for cruises that have their final payment due more than one week from now.  

 

IT and back office process is not a strength at the Royal Caribbean Group.  

[fliprcruiser]

I got a balance due last week for $232. Evidently they changed me to prepaid gratuities after final payment.

Weird, but credit card covered it.

[Ashland]

You can also check your cruise planner...Mine says paid in full no balance due.

[Ocean Boy]

Just pick a number and send RCI and email telling them what they owe you.