Cancel a res w/o phone call

[IJustWantToGo36]

Called in and w/o much wait got a new biz rep and phone..reserved 2 cruises (2 and 4 weeks away) and asked for hold to check w/ DW.

DW said LETS GO, and reminded me that we have to future cruise deposits on a December cruise we will not be going on.

Could not find a way to cancel and move online, so now I am holding for support desk.

Anyone know of a work around so I can get off needless hold?

THANKS

[dog]

6 minutes ago, IJustWantToGo36 said:

Called in and w/o much wait got a new biz rep and phone..reserved 2 cruises (2 and 4 weeks away) and asked for hold to check w/ DW.

DW said LETS GO, and reminded me that we have to future cruise deposits on a December cruise we will not be going on.

Could not find a way to cancel and move online, so now I am holding for support desk.

Anyone know of a work around so I can get off needless hold?

THANKS

No you have to call for that 

[Shelly97060]

there is no way to cancel on line. You need to call or chat to cancel. However, if you didn’t put a deposit down the bookings ( and rep didn’t use your FCD or FCC to hold it) the booking will automatically cancel in three days  ( in real life sometimes it takes 5 days). 

[Ombud]

I don't know where you live so I'm answering for USA. Go onto Chat and ask that everything be moved over

 

 

Edited January 23, 2022 by Ombud

[mina]

You can also cancel through the live chat.  Although you have to keep refreshing to get thru, it’s typically faster than calling.  Have cancelled several cruises that way.