IJustWantToGo36 Posted January 22, 2022 #1 Share Posted January 22, 2022 Called in and w/o much wait got a new biz rep and phone..reserved 2 cruises (2 and 4 weeks away) and asked for hold to check w/ DW. DW said LETS GO, and reminded me that we have to future cruise deposits on a December cruise we will not be going on. Could not find a way to cancel and move online, so now I am holding for support desk. Anyone know of a work around so I can get off needless hold? THANKS Link to comment Share on other sites More sharing options...
dog Posted January 22, 2022 #2 Share Posted January 22, 2022 6 minutes ago, IJustWantToGo36 said: Called in and w/o much wait got a new biz rep and phone..reserved 2 cruises (2 and 4 weeks away) and asked for hold to check w/ DW. DW said LETS GO, and reminded me that we have to future cruise deposits on a December cruise we will not be going on. Could not find a way to cancel and move online, so now I am holding for support desk. Anyone know of a work around so I can get off needless hold? THANKS No you have to call for that Link to comment Share on other sites More sharing options...
Rare Shelly97060 Posted January 23, 2022 #3 Share Posted January 23, 2022 there is no way to cancel on line. You need to call or chat to cancel. However, if you didn’t put a deposit down the bookings ( and rep didn’t use your FCD or FCC to hold it) the booking will automatically cancel in three days ( in real life sometimes it takes 5 days). 1 Link to comment Share on other sites More sharing options...
Ombud Posted January 23, 2022 #4 Share Posted January 23, 2022 (edited) I don't know where you live so I'm answering for USA. Go onto Chat and ask that everything be moved over Edited January 23, 2022 by Ombud Link to comment Share on other sites More sharing options...
mina Posted January 23, 2022 #5 Share Posted January 23, 2022 You can also cancel through the live chat. Although you have to keep refreshing to get thru, it’s typically faster than calling. Have cancelled several cruises that way. 1 Link to comment Share on other sites More sharing options...
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