Special Need Requests

[terri1020]

We're going on our first Celebrity cruise after trying many other cruise lines and can't wait!

 

Is there an email address for requests such as: Distilled water to be used in a CPap machine, a sharps container, and a medical mini refrigerator? Thank you in advance for your replies.

 

 

[alfiemom]

Yes.  special_needs@celebrity.com.  However, your cabin steward can always get you the water and extension cord upon boarding.

[leaveitallbehind]

I don't have an email, however you could try calling 800-280-3423, which is their pre and post cruise customer service number. Failing that the general reservations number 800-437-311 can probably note your reservation accordingly.

 

Your requests are common ones and failing a pre-board arrangement, guest services once boarded can assist as well and will have your needs arranged in your stateroom quickly. We were traveling with another couple one time who by the time they got to their stateroom guest services had the concerns addressed.

 

If you are using a TA, they can also assist with this.

[kearney]

Note, your steward can also supply an extension cord..should you need one. You might even ask them to tape it down..so that you don't trip on it in the middle of the night. We had one do that for us on a trip and it was a nice touch.

[chemmo]

Fill in your details and everything requested will be available on boarding. If, on filling in the form, you still have concerns then use the phone number…

[alfiemom]

The email address is the simplest.  See my post above.  They will email back.

[kathynorth]

Do not bring an extension cord with you. If you do it'll be confiscated from your luggage. Be sure to add extension cord to your special needs request. We emailed a list of our requests to special_needs@celebrity.com and received a confirmation reply from special needs a couple days later. Everything was waiting for us in the cabin when we arrived. Have a nice trip!

Edited January 26, 2022 by kathynorth

[Arizona Wildcat]

Email works best.  Too many calls that an email can handle.  As said do not being an extension cord or power strip.  Celebrity is great at providing.

[Peery5]

1 hour ago, kathynorth said:

Do not bring an extension cord with you. If you do it'll be confiscated from your luggage. Be sure to add extension cord to your special needs request. We emailed a list of our requests to special_needs@celebrity.com and received a confirmation reply from special needs a couple days later. Everything was waiting for us in the cabin when we arrived. Have a nice trip!

My DH always brings a short UL listed cord in his cpap bag and has never had it confiscated.  Granted he keeps it with him during embarkation, so that might make a difference. 

Edited January 26, 2022 by Peery5

[alfiemom]

Their cords are new and long.  Makes a difference if you are on an older ship with fewer outlets.

[Sam.Seattle]

CEL-Special-Needs-Form-Revised-062221 (celebritycruises.com)

 

Use link above for the form to order distilled water and an extension cord.  No charge! 

Holland just charged me $5.00 for expired distilled water.

 

If you are staying a suite the shoreside concierge can also assist.

Cheers!

🥂

[terri1020]

Thanks everyone! Mission accomplished!