Cancellation Notice

[MsSoCalCruiser]

I just received a Cancellation Notice for a cruise that was a Casino Promotion and also one for the airfare that we booked.   Has anyone else had this happen?  Of course at 12:30 AM there is no one to call.  Ugh.  

[dog]

1 hour ago, MsSoCalCruiser said:

I just received a Cancellation Notice for a cruise that was a Casino Promotion and also one for the airfare that we booked.   Has anyone else had this happen?  Of course at 12:30 AM there is no one to call.  Ugh.  

Yes, mine was an error. Call first thing in morning when they start answering phone 

[MsSoCalCruiser]

1 minute ago, dog said:

Yes, mine was an error. Call first thing in morning when they start answering phone 

Thank you! Did it happen recently?  I’m worried about the flight.  Do you know what the error was?

[dog]

5 minutes ago, MsSoCalCruiser said:

Thank you! Did it happen recently?  I’m worried about the flight.  Do you know what the error was?

No it was last year 

 

not related but agent error. Was corrected as soon as I called 

[azbirdmom]

Yes, the same thing happened to me last year.  If the agent who reserves and processes your portion of the payment for you doesn't protect it, the system may cancel for non-payment of the casino portion.  In my case it happened right after we purchased EZAir.  The casino reservation area was able to restore everything including the air.

[MsSoCalCruiser]

6 hours ago, dog said:

No it was last year 

 

not related but agent error. Was corrected as soon as I called 

 

2 minutes ago, azbirdmom said:

Yes, the same thing happened to me last year.  If the agent who reserves and processes your portion of the payment for you doesn't protect it, the system may cancel for non-payment of the casino portion.  In my case it happened right after we purchased EZAir.  The casino reservation area was able to restore everything including the air.

I am holding for the Casino Department now and have a feeling I will be holding for a long time.  Thank you both.

[azbirdmom]

1 minute ago, MsSoCalCruiser said:

 

I am holding for the Casino Department now and have a feeling I will be holding for a long time.  Thank you both.

 

Oh... the wait time usually isn't quite as long for them as it is for the main number.  Hoping it wasn't a widespread issue.  Good luck to you!

[Beave8920]

Yep, same happened to me last month.  Casino Dept didn't pay their portion and computer cancelled the booking.  I was able to reinstate without issue except that my original cabin was gone.  But they booked me in the cabin two doors down.  I guess the casino dept is way behind in their commitments.

[MsSoCalCruiser]

5 minutes ago, Beave8920 said:

Yep, same happened to me last month.  Casino Dept didn't pay their portion and computer cancelled the booking.  I was able to reinstate without issue except that my original cabin was gone.  But they booked me in the cabin two doors down.  I guess the casino dept is way behind in their commitments.

It looks like non-payment according to the email.  We have a B2B so if the cabin is gone I will not be happy.  I am worried about that air.  I just booked the air yesterday!  Will it be price protected?  The cruise was booked and I paid my portion back in 2020.  I have been on hold for over 30 minutes already and am grumpy..

[Cruiser_1977]

@MsSoCalCruiser I hope you get it resolved satisfactorily. My only advice is that if you're able to put the call on speaker and find other things to do while waiting....

[MsSoCalCruiser]

18 minutes ago, azbirdmom said:

 

Oh... the wait time usually isn't quite as long for them as it is for the main number.  Hoping it wasn't a widespread issue.  Good luck to you!

The thing that really irks me is that I received a Final payment notice back in December showing that I needed to pay off the cruise. I forwarded the casino department that email and they replied that I did not need to worry and that they would take care of it… Well they didn’t.  I’ve been holding for over 35 minutes should I hang up and call again?  The music drives me crazy, lol. 

[MsSoCalCruiser]

3 minutes ago, JennyB1977 said:

@MsSoCalCruiser I hope you get it resolved satisfactorily. My only advice is that if you're able to put the call on speaker and find other things to do while waiting....

The music drives me crazy!  It’s probably lack of sleep talking here since I got the email at 12:30 AM and couldn’t sleep after that but I am so over all of this.

[Beave8920]

20 minutes ago, MsSoCalCruiser said:

The thing that really irks me is that I received a Final payment notice back in December showing that I needed to pay off the cruise. I forwarded the casino department that email and they replied that I did not need to worry and that they would take care of it… Well they didn’t.  I’ve been holding for over 35 minutes should I hang up and call again?  The music drives me crazy, lol. 

yeah...same with me.  Got the final notice in Dec and it was paid off from my end.  But early January got the notice my booking was cancelled!  It took about 2 hours to get resolved but it was.  Just a pain for something I didn't do!  I didn't have airfare so that wasn't an issue for me.

And two days ago I finally got the updated notice from the Casino Dept that it was paid....and this is for a cruise end of March.

[MsSoCalCruiser]

11 minutes ago, Beave8920 said:

yeah...same with me.  Got the final notice in Dec and it was paid off from my end.  But early January got the notice my booking was cancelled!  It took about 2 hours to get resolved but it was.  Just a pain for something I didn't do!  I didn't have airfare so that wasn't an issue for me.

And two days ago I finally got the updated notice from the Casino Dept that it was paid....and this is for a cruise end of March.

I was made to feel that it was my fault because someone other than the Casino dept added the Air yesterday and supposedly that caused the booking to cancel last night. Then I got transferred to the air department, it rang once and then dead silence so after one hour on the phone I’m back on hold with the casino department again because they told me I had to talk to someone in the air department and dropped the call when they transferred me. I’m so over this.

[Beave8920]

Hang in there!  Put yourself in that happy place on the Lido Deck with a Pina Colada!

[MsSoCalCruiser]

2 hours ago, Beave8920 said:

Hang in there!  Put yourself in that happy place on the Lido Deck with a Pina Colada!

Thank you.  I have been on the phone since 8:00 AM and I am still listening to this awful music waiting not so patiently…. It’s going to take a lot more than one.

[azbirdmom]

3 hours ago, MsSoCalCruiser said:

I was made to feel that it was my fault because someone other than the Casino dept added the Air yesterday and supposedly that caused the booking to cancel last night. Then I got transferred to the air department, it rang once and then dead silence so after one hour on the phone I’m back on hold with the casino department again because they told me I had to talk to someone in the air department and dropped the call when they transferred me. I’m so over this.

 

Oh my goodness, that is so wrong.  That's exactly what happened to me - adding the airfare cancelled everything overnight.  Except in my case the casino rep kept me on hold while THEY spoke to the air department to get it all squared away.  Good luck to you, I do hope you get this straightened out for you and that you don't have to spend the entire day on something that should be easy.  And I'm quite sure that I'm never going to accept another freebie - just not worth it in the long run!

[MsSoCalCruiser]

29 minutes ago, azbirdmom said:

 

Oh my goodness, that is so wrong.  That's exactly what happened to me - adding the airfare cancelled everything overnight.  Except in my case the casino rep kept me on hold while THEY spoke to the air department to get it all squared away.  Good luck to you, I do hope you get this straightened out for you and that you don't have to spend the entire day on something that should be easy.  And I'm quite sure that I'm never going to accept another freebie - just not worth it in the long run!

Everyone has been super helpful and customer relations is working on it now.  Things happen and I’m ok with that but that hold music, lol.

[Sprocket]

When mine was cancelled for non payment by the casino I put my cabin on hold until they could fix it.  All my bookings now are protected I was not happy to see my cabin back in inventory.  Thankfully I caught it early in the day and was able to get  most of it back BUT if this is a VIP cruise booking make sure they reinstate that didn't happen on mine and I was SOL on board but they did give me a little swag bag.

[MsSoCalCruiser]

1 hour ago, Sprocket said:

When mine was cancelled for non payment by the casino I put my cabin on hold until they could fix it.  All my bookings now are protected I was not happy to see my cabin back in inventory.  Thankfully I caught it early in the day and was able to get  most of it back BUT if this is a VIP cruise booking make sure they reinstate that didn't happen on mine and I was SOL on board but they did give me a little swag bag.

I’m not sure what you mean as far as a VIP booking and what all needs reinstated.

[MsSoCalCruiser]

Everything is back as it was!  I was on the phone for around 6 1/2 hours but everyone was nice and super helpful.  Just a lot of hold times involved due to the crazy world we live in.  Thank you all for your answers and especially for letting me vent because that was sooooo needed.  

[jwattle]

Just now, MsSoCalCruiser said:

Everything is back as it was!  I was on the phone for around 6 1/2 hours but everyone was nice and super helpful.  Just a lot of hold times involved due to the crazy world we live in.  Thank you all for your answers and especially for letting me vent because that was sooooo needed.  

Happy your world is back as it should be 🥂🥰

[MsSoCalCruiser]

Just now, jwattle said:

Happy your world is back as it should be 🥂🥰

Thank you!  🥰

[azbirdmom]

10 minutes ago, MsSoCalCruiser said:

Everything is back as it was!  I was on the phone for around 6 1/2 hours but everyone was nice and super helpful.  Just a lot of hold times involved due to the crazy world we live in.  Thank you all for your answers and especially for letting me vent because that was sooooo needed.  

 

Glad they got everything back for you.  Good thing you have some nice cruises booked as it sounds like you need a vacation after everything you went through!

[Sprocket]

VIP priority check-in • VIP-only Welcome Aboard Event
A dedicated VIP host • Special VIP in-stateroom amenities
• Commemorative VIP cruise gift

 

Only available on certain dates and in your original cruise summary it would say VIP, I didn't even realize it was missing on mine and because I wasn't on "the list" but had copies with me stating it was a VIP booking it didn't matter.  Glad it worked out for you I stay on top of my bookings now, and make sure final payment is made.