New Suite Communication - Upper Suite

[JFontaine]

Today received an email for a cruise 89 days out in Penthouse, giving me the name of my shoreside Concierge with reach number, a list of Suite amenities (with a note - special suite amenities may not be available or offered to buy-up guests), including a link to a web page about the onboard Personal Retreat Host  (will bring me a daily newspaper? Thought those were gone).  There's also a link to chat live with a team member.  

 

I like communication, so thought this is nice. I did not get this for February cruise. 

[canderson]

Though it is supposed to be SOP, it seems to have been a little hit and miss.  In a RS in November, and we received the email.  IIRC, acquaintance on same cruise in PH did not and I had to provide him with the person-specific email address for the shoreside concierge for that ship.

[jcpc]

I got a similar communication last fall regarding my November cruises in a Royal Suite (with all the features you mentioned above, i.e. click to chat, listing of amenities, etc.)  However, the information sent in the email was incorrect.  The shoreside concierge (with his email and contact number) was the incorrect concierge for the ship I was sailing on.  I found out this info when I tried to communicate with him.  I was then directed to the CORRECT shoreside concierge.  The correct concierge apologized that the website had been populated with incorrect information prior to sending the automated email.

 

I am in a RS again in 5 weeks and have not heard anything from anyone at Celebrity.  Not surprising.

 

Good luck with this "automated computer-generated email" information being accurate.

 

Actually, I sail quite frequently in an upper suite and my "requests" are always the same.  One would think that Celebrity would have an accurate data base created with preferences that were previously asked for by frequent upper suite cruisers.  But, I guess that's way too much to ask! :>)

Edited March 21, 2022 by jcpc

[JFontaine]

Agree that this should be accurate and consistent.   Celebrity - please take note. 

[bjahil47]

2 hours ago, JFontaine said:

Today received an email for a cruise 89 days out in Penthouse, giving me the name of my shoreside Concierge with reach number, a list of Suite amenities (with a note - special suite amenities may not be available or offered to buy-up guests), including a link to a web page about the onboard Personal Retreat Host  (will bring me a daily newspaper? Thought those were gone).  There's also a link to chat live with a team member.  

 

I like communication, so thought this is nice. I did not get this for February cruise. 

Nice!  We sail on Friday in a RS.  First communication with shoreside Concierge was last Monday evening in which she asked a bunch of questions and then proceeded to say she was on vacation next several days!  I did hear back from her Saturday and asked additional questions and no response.  There was no link in her email about PRH or a chat live link.  

[JFontaine]

9 minutes ago, bjahil47 said:

Nice!  We sail on Friday in a RS.  First communication with shoreside Concierge was last Monday evening in which she asked a bunch of questions and then proceeded to say she was on vacation next several days!  I did hear back from her Saturday and asked additional questions and no response.  There was no link in her email about PRH or a chat live link.  

Did she send you arrival information and the placard for the car?  If not, I would ask her for it (since it looks like you are leaving from Fort Lauderdale), give her a day to deliver, and then call the Retreat number and ask for a supervisor.   Everything else can be worked out on board except for that. Have a great trip. 

[bjahil47]

2 minutes ago, JFontaine said:

Did she send you arrival information and the placard for the car?  If not, I would ask her for it (since it looks like you are leaving from Fort Lauderdale), give her a day to deliver, and then call the Retreat number and ask for a supervisor.   Everything else can be worked out on board except for that. Have a great trip. 

Thanks!  We are leaving out of Ft. Lauderdale.  She asked what time we plan to arrive at the terminal but did not say anything about a placard or where to take our luggage. What does the placard do?  Is it something I can print out?   Last time I called Retreat (a few weeks ago) I was on hold for over an hour!  

[JFontaine]

1 hour ago, bjahil47 said:

Thanks!  We are leaving out of Ft. Lauderdale.  She asked what time we plan to arrive at the terminal but did not say anything about a placard or where to take our luggage. What does the placard do?  Is it something I can print out?   Last time I called Retreat (a few weeks ago) I was on hold for over an hour!  

The placard - which you do print out - would be used to help direct you to the Priority Drop-off area where your luggage would be expedited for delivery and you would be sent to the right place to check in. You don't need the placard, or even all of what I just described,  but you paid for it and should get it.  If you don't get the placard, look for the Priority sign and if there is an agent with a list of passengers your name should be on it. 

[TeeRick]

We have also received these emails in the past sailing in a CS.

[DCPIV]

16 hours ago, JFontaine said:

You don't need the placard, or even all of what I just described,  but you paid for it and should get it.

 

The placard is only if you're sailing from Terminal 25.

[JFontaine]

5 minutes ago, DCPIV said:

 

The placard is only if you're sailing from Terminal 25.

In Fort Lauderdale.  It is used in Bayonne NJ. 

[misterkevin]

You don't need the placard. Get out at the Priority or Retreat line at the passenger drop off in port, show them your luggage tags, or check in bar code on your app, or just mention you are in an upper level suite, and they will personally escort you from curb to cabin if you're in an upper level suite.

[t18c97]

Just for my information, what is the definition of an "upper level suite"?

[misterkevin]

4 minutes ago, t18c97 said:

Just for my information, what is the definition of an "upper level suite"?

Iconic, Reflection, Edge Villa, Penthouse, Royal, or Signature suite.

[NCHPcruiser]

8 hours ago, TeeRick said:

We have also received these emails in the past sailing in a CS.

We are usually in a CS and have always received a call or text but did not on the cruise we are currently (on Apex in a CS).

 

 

[misterkevin]

20 minutes ago, NCHPcruiser said:

We are usually in a CS and have always received a call or text but did not on the cruise we are currently (on Apex in a CS).

Did you get an sign to download for your car when embarking into a CS?

[Lastdance]

Yes, upper suites are nice and need accurate communication, standard to all of those deemed “ upper suites.”  However, information should be forthcoming and accurate for all clients of Celebrity.  Unfortunately, follow-through is not one of the best things that Celebrity does well.  However, IMHO, The onboard experience is excellent.  

[Jim_Iain]

1 hour ago, misterkevin said:

Did you get an sign to download for your car when embarking into a CS?

I've downloaded it before and found it more of a pain than to just have Uber pull over at the first open space and drop the bags with the waiting porter.   Never had a delay in receiving our luggage.

 

One cruise the driver had the sign and the police officer wouldn't let him go to the special area and just blew his whistle and pointed to the nearest open spot on the curb with a scowl. 

[Northern Aurora]

Interesting reading.  We received an email from a shoreside retreat concierge two weeks ago for the second leg of a B2B departing April 23rd.  Nothing for the first.  We are in the same Sky Suite for both legs and the fact that we are Zenith members of the loyalty program was mentioned.

[Jim_Iain]

2 minutes ago, Northern Aurora said:

Interesting reading.  We received an email from a shoreside retreat concierge two weeks ago for the second leg of a B2B departing April 23rd.  Nothing for the first.  We are in the same Sky Suite for both legs and the fact that we are Zenith members of the loyalty program was mentioned.

 

On my last cruise I got a call from both the Shoreside Concierge and a second call from the Zenith Desk asking the same questions.   I let the Zenith agent know and she assured me she would coordinate with the shoreside concierge.    

 

For the second cruise the shoreside concierge called me while I was on the ship.... I kinda just chuckled.  At least she asked if I would like to just repeat the request I had from the first cruise. 

[TeeRick]

13 hours ago, misterkevin said:

Did you get an sign to download for your car when embarking into a CS?

We have sailed several times in a CS including EDGE.  Never received any type of sign.  Is this new?

[misterkevin]

11 minutes ago, TeeRick said:

We have sailed several times in a CS including EDGE.  Never received any type of sign.  Is this new?

No, but it's been reported cruisers in upper suites were sent a sign to place on the dash of their arriving car to confirm that they could unload in the "Special Delivery"  or Retreat area. This seems to vary by port. We didn't need it when we arrived, and as Jim_Iain mentioned, some traffic handlers at the port may not even heed the notice.

[Schmoe38]

1 hour ago, TeeRick said:

We have sailed several times in a CS including EDGE.  Never received any type of sign.  Is this new?

Here’s what it looks like for Terminal 25 in Ft. Lauderdale.

 

 

[PKB]

We sailed in a royal suite for our honeymoon cruise ten years ago and will sail in a celebrity suite next february.  Just out of curiosity, what sort of things do you request from the shoreside concierge?  What questions do they ask?

[canderson]

50 minutes ago, PKB said:

We sailed in a royal suite for our honeymoon cruise ten years ago and will sail in a celebrity suite next february.  Just out of curiosity, what sort of things do you request from the shoreside concierge?  What questions do they ask?

Please feel free to call or email  us with any questions or concerns regarding your upcoming sailing. In preparing for your arrival there are a few items that I would like to notate in your file. Please provide the following information so we can make sure all your needs are planned for:

 

Are you celebrating any special occasions?

Do you have any allergies we need to be made aware of?

Would you like any extra hangers, pillows, blankets, etc..?

 

Estimated Time of Arrival? Kindly note, the online check in process does require you to choose a slot however, as a suite guest you can arrive anytime during the boarding process.

Preferred departure time?

Day of sailing contact number?

Number of bags?

 

As guests in one of our top suites, we are delighted to let you know that you will receive unlimited complimentary Specialty Dining. Arranging for your dining plans before sailing will give you more time to relax and enjoy the Celebrity Constellation. Please find the attached sample menus for our Specialty Restaurants aboard the Celebrity Constellation to give you an idea of what each of them offer, and please note menu items may be slightly different. Please note, for Le Petit Chef we offer two dining times each evening, 6:00 pm and 8:30 pm. There are two different menus for Le Petit Chef which I have attached to this email.

 

Additionally, we are pleased to offer a complimentary minibar that is stocked daily, as well two complimentary bottles to enjoy during your time with us. As I would love the opportunity to have these Suite Class Amenities available to you upon your arrival, kindly choose from the attached liquor list.

 

In case the liquor is not your preferred option we can substitute with a bottle of wine, we carry a variety of Merlot, Chardonnay, Cabernet Sauvignon, Pinot Grigio, Pinot Noir, Riesling, and Sauvignon Blanc.

 

For your minibar we offer Coca Cola products, Premium bottled water, Evian, San Pellegrino, Red Bull, Juices, Iced Teas, Vitamin Water, and a variety of beer.

 

If you would like a spa treatment at The Spa onboard Celebrity Constellation, please see the attached for a list of services. Kindly advise of the spa treatment that will suit your vacation plans, and I will be more than happy to make the reservations.