Onboard Account Statement after the cruise

[riffatsea]

We always check our balance several times during the cruise

We NEVER leave obc on board as it is easy to just take it out from the casino!

I don't t rely on Princess sending me extra money

I wanr it when ai leave the ship

[AE_Collector]

Okay the statements arrived in my email early this morning. We disembarked Saturday May 14 so 4 days over the weekend for statements is good. I’m just happy to hear that they are now emailing them out, I think that is new since restart isn’t it? Or maybe it had started just before Covid as part of their paper reduction and overall environmental improvements onboard initiative. Our last cruise prior to this first Post Covid cruise for us was October 2019.

 

Statements are almost correct, only 2 mystery charges on my wife’s account, both for $3.54 from a bar which has to be coffee or specialty coffee. I had a coffee card and she didn’t. Quite often I would get a coffee or hot chocolate and a specialty coffee at the same time which I gave away (to her). Maybe slightly pushing it but I figure the specialty drinks are included up to 15, are bought and paid for, use them or lose them so I can do that. Everyone will have their own opinion and for the most part I’m not one to take advantage or exploit loop holes. But  I am also used to the past with free coffee cards from Elite minibar swap out that we could “legally” use the punches on several different cruises in the future. Their electronic devices pick up your medallion and I find they then either said your name back to you or asked your room number to be sure they had the right medallion. I see now two times they must have picked up my wife’s medallion rather than mine and asking the room number didn’t resolve the issue that she doesn’t have the coffee card on her medallion. Just throwing that out there, no way on earth I am trying to get my $7 back!

<heading off topic here now>

I spent 13 hours over 4 phone calls (mostly listening to music) in the month before the cruise trying unsuccessfully to pay them more $ for a cabin upgrade that was a total waste of 13 hours of my lifetime. After being cut off at the 3 hour mark on call number four I said that’s it, we’re in an inside cabin this time even though there are lots of better cabins sitting empty (ship was less than 50% full) that I was willing to pay the current advertised price difference for to upgrade to. I know this has nothing to do with anything, just pointing out why I’m NOT calling them about anything less than ~$100 billing problem!!

While onboard I took the time to explain to Captains Circle Rep and Future Cruise Sales person that it isn’t good to make the person who books all our Princess cruises (me) dread the thought of having to ever call Princess again for anything…ever, even to book another cruise. The Future Cruise person did apologize on behalf of Princess and said he wished I had come to see him in the first couple of days rather than last couple of days as he would have moved us to a balcony at no charge considering what I had been through AND that it was our 42nd Princess cruise. I told him that I appreciate that but even though we have no problem changing cabins after we have settled in, it was way too late to resolve this at the time we boarded. We DID enjoy the cruise however! Enough said….

[capriccio]

I always check our folios during a cruise. On our March cruise on the Enchanted Princess we had about $10 each of incorrect drink charges (we had Princess Plus) that Guest Services corrected for us immediately.  We disembarked the Enchanted on March 20 and received our summary of final charges less than 24 hours later.  The email was from noreply@princesscruises.com and titled Your Recent Journey aboard the Enchanted Princess.

[CRG7]

Also received ours in our emails yesterday from the 12 day. I checked periodically throughout the cruise and on a few occasions, they charged a drink to my husband's folio. We had the package but I assume they picked up his medallion and used that for his included drink then charged mine. They just returned to service and I could tell the crew was genuinely trying, and it was overall such a low amount so we didn't bother taking the time to have it corrected.

[lammy1952]

On 5/15/2022 at 9:12 PM, Astro Flyer said:

Discovery did not have kiosks so had to stand in the GS line to get a printed copy which we did the day before the end of the cruise. Everything was correct however the emailed final statement received the day after the cruise was wrong. Our $260 of refundable credit was reduced by 25% & received no reply to my email sent to their director of CR. Just more lost trust in Princess’ ability to properly treat their guests & just one reason why we just booked Oceania & are close to canceling all of our Princess cruises.

 

Astro Flyer

Did you get this resolved? If so, who did you contact?

We have disembarked recently and there is an error on our account.

 

Thanks