Transferring CruiseNext certs

[skeeter195]

I am having a hard time transferring 16 CN certs to a family member.  It looks like the only way to do this is to email and wait for a response in 2-3 days(from the message on the CN phone number).  The number said that the hours were 9am-6pm M-F but then said to email.  Does no one answer the phone anymore?  If anyone has an easier way to do this could you please share?

 

Thanks

[Tessie 2022]

I have done this, but it was prior to Covid. It did take a phone call in order to transfer the credit.  As I remember it was relatively easy.  But in this Covid world, seems EVERYTHING is more difficult. Good Luck!

[ziggyuk]

I bought some the other week and the seller had to do it by email. The site we agreed the deal on advises it needs to be done by email now.

Make sure you use the email you have registered with NCL or they will reject the request, this happened to us and added a delay.

[hallux]

Several months ago people were reporting here that e-mail is the only contact for the CruiseNext department, the phone number was being shut down...

[skeeter195]

Thank you all.  I was suspecting that when I got the message on the phone to use the email address.  

[BirdTravels]

5 hours ago, skeeter195 said:

I am having a hard time transferring 16 CN certs to a family member.  It looks like the only way to do this is to email and wait for a response in 2-3 days(from the message on the CN phone number).  The number said that the hours were 9am-6pm M-F but then said to email.  Does no one answer the phone anymore?  If anyone has an easier way to do this could you please share?

 

Thanks

I just call the regular call center number and initiate the transfer. My latitudes number. The recipients latitude number or reservation number. Easy. Did it a couple of months ago. 

[phillygwm]

2 hours ago, BirdTravels said:

I just call the regular call center number and initiate the transfer. My latitudes number. The recipients latitude number or reservation number. Easy. Did it a couple of months ago. 

Last I did this, it was to someone else in my party (different reservation) and I was booking for both.  The agent handled it on the spot.  But if you're not immediately making a reservation, my understanding is that you have to proceed by email.  During the throes of COVID it took a while, though I haven't heard recent turnaround times.

[20YearsBetweenCruises]

I just did this via email. Sent email on Saturday May 7, got a reply that the transfer was done on Tuesday May10th