ILOVESHIPS Posted June 4, 2022 #1 Share Posted June 4, 2022 My husband tested positive on the last day of the cruise on board the ship. We had to stay in Barcelona for several days and cancel our flights. We were told we were to get $250 a day for hotel and $100 a day for food and compensation for the flight home plus money for missing the last day of the cruise in quarantine. We submitted our claims. Has anyone received anything from them yet. Link to comment Share on other sites More sharing options...
Jimbo Posted June 4, 2022 #2 Share Posted June 4, 2022 This should be interesting how fast they are to get your compensation, probably tell you to go after your Travel insurance company first before you see any $$$. Link to comment Share on other sites More sharing options...
Another_Critic Posted June 4, 2022 #3 Share Posted June 4, 2022 17 minutes ago, Jimbo said: This should be interesting how fast they are to get your compensation, probably tell you to go after your Travel insurance company first before you see any $$$. And the travel insurance company will probably tell you to go after Royal Caribbean first before you see any $$$. Link to comment Share on other sites More sharing options...
Joseph2017China Posted June 4, 2022 #4 Share Posted June 4, 2022 Did you submit this to an insurance claim? Because I did not think RCCL would be responsible for paying hotels and change fees after the cruise. Link to comment Share on other sites More sharing options...
Jimbo Posted June 4, 2022 #5 Share Posted June 4, 2022 15 minutes ago, Another_Critic said: And the travel insurance company will probably tell you to go after Royal Caribbean first before you see any $$$. Probably a huge PITA to see any money from either. Link to comment Share on other sites More sharing options...
ILOVESHIPS Posted June 4, 2022 Author #6 Share Posted June 4, 2022 I have it in writing from Royal Caribbean. We will see. Submitted it on May 10. 3 Link to comment Share on other sites More sharing options...
Jasukkie Posted June 4, 2022 #7 Share Posted June 4, 2022 I have only received a form email saying they have received my information. (I was on Oasis) 1 Link to comment Share on other sites More sharing options...
Ryalie1 Posted June 5, 2022 #8 Share Posted June 5, 2022 I submitted my receipts on 18th May. Received a generic sounding reply saying refunds are taking 30 days, and had nothing since. I am waiting on cruise fare refund, hotel and meal expenses, and refundable onboard credit from cancelled excursions/packages. 1 Link to comment Share on other sites More sharing options...
Cruiser24 Posted June 5, 2022 #9 Share Posted June 5, 2022 Where did you get the forms for reimbursement? I have emailed the address they gave me but have not received the forms. All I get is a “we are very busy” reply. Link to comment Share on other sites More sharing options...
Ryalie1 Posted June 5, 2022 #10 Share Posted June 5, 2022 5 hours ago, Cruiser24 said: Where did you get the forms for reimbursement? I have emailed the address they gave me but have not received the forms. All I get is a “we are very busy” reply. No one mentioned forms to me? I just emailed and attached all my receipts. From my letter: "Guests Who Do Not Live Within Driving Distance of the Port or are Unable to Drive Continue Isolating in Shoreside Accommodations: You can choose to continue isolating ashore by arranging your own accommodations. A list of local hotels is available upon request. Based on the location of your accommodation, we may be able to assist you in arranging private transportation to the hotel. Accommodation costs can later be reimbursed, up to a limit of $ 250 USD per hotel room per night, as well as meal costs, up to $ 100 USD per person, per day. Air change fees are covered up to $ 400 USD per person. Once you are ready to submit your reimbursement claim, please email RoyalGuestRelations@rccl.com." Link to comment Share on other sites More sharing options...
reallyitsmema Posted June 5, 2022 #11 Share Posted June 5, 2022 The letter I received was the same as above and said that it will take 30 days for refund. Link to comment Share on other sites More sharing options...
Jasukkie Posted June 5, 2022 #12 Share Posted June 5, 2022 I also just emailed in receipts, no forms. They have another two weeks. Fortunately I have the funds to pay off the large credit card bill but I imagine that's a problem for some people. 1 Link to comment Share on other sites More sharing options...
Pandamonia Posted June 5, 2022 #13 Share Posted June 5, 2022 So the virus must be running rampant on the ship then if you got it on the last day of a TA. So much for all the silly testing and protocols they have. 1 Link to comment Share on other sites More sharing options...
suzyluvs2cruise Posted June 5, 2022 #14 Share Posted June 5, 2022 20 hours ago, Jimbo said: This should be interesting how fast they are to get your compensation, probably tell you to go after your Travel insurance company first before you see any $$$. 19 hours ago, Joseph2017China said: Did you submit this to an insurance claim? Because I did not think RCCL would be responsible for paying hotels and change fees after the cruise. 19 hours ago, Jimbo said: Probably a huge PITA to see any money from either. Guests who needed to quarantine were told the information that @ILOVESHIPS shared and were to submit claims to RCI for compensation. I'd think you'd know that since you've read/commented on various quarantine posts. 2 Link to comment Share on other sites More sharing options...
ILOVESHIPS Posted June 5, 2022 Author #15 Share Posted June 5, 2022 I just heard from a friend that was on board the Wonder and stayed at my hotel during quarantine. He had his travel agent handle his receipts and he got his refund about a week ago. It was deposited into his credit card that he had on file with the cruise ship. So those of you waiting, check your check card. I haven't seen anything yet. 1 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted June 5, 2022 #16 Share Posted June 5, 2022 9 minutes ago, ILOVESHIPS said: I just heard from a friend that was on board the Wonder and stayed at my hotel during quarantine. He had his travel agent handle his receipts and he got his refund about a week ago. It was deposited into his credit card that he had on file with the cruise ship. So those of you waiting, check your check card. I haven't seen anything yet. TA's are awesome resources Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted June 5, 2022 #17 Share Posted June 5, 2022 3 hours ago, Pandamonia said: So the virus must be running rampant on the ship then if you got it on the last day of a TA. So much for all the silly testing and protocols they have. Rampant? Define rampant Link to comment Share on other sites More sharing options...
ILOVESHIPS Posted June 5, 2022 Author #18 Share Posted June 5, 2022 There were many many people that got covid on the Wonder. They collected passports from all that had covid. We were one of the first off. The boxes were full of passports. 1 Link to comment Share on other sites More sharing options...
ober134 Posted June 5, 2022 #19 Share Posted June 5, 2022 2 minutes ago, ILOVESHIPS said: There were many many people that got covid on the Wonder. They collected passports from all that had covid. We were one of the first off. The boxes were full of passports. Any idea how outbreak happened? Link to comment Share on other sites More sharing options...
Pandamonia Posted June 5, 2022 #20 Share Posted June 5, 2022 (edited) 22 minutes ago, John&LaLa said: Rampant? Define rampant P2P on the ship despite testing and no ports on a TA. This suggests a significant pool of people on board carry. To be clear I couldn't care about the virus but I do care about how they treat the infected. In the UK we really dont give a monkey any more, it will be hard to be treated like a plague victim on a ship if you get force tested and quarantined. Edited June 5, 2022 by Pandamonia 2 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted June 5, 2022 #21 Share Posted June 5, 2022 12 minutes ago, Pandamonia said: P2P on the ship despite testing and no ports on a TA. This suggests a significant pool of people on board carry. To be clear I couldn't care about the virus but I do care about how they treat the infected. In the UK we really dont give a monkey any more, it will be hard to be treated like a plague victim on a ship if you get force tested and quarantined. Kinda thought they had a few stops in Spain prior to Barcelona Link to comment Share on other sites More sharing options...
Pandamonia Posted June 5, 2022 #22 Share Posted June 5, 2022 1 minute ago, John&LaLa said: Kinda thought they had a few stops in Spain prior to Barcelona I dont know, there is an incubation period so hard to say if those ports were the cause. Ive not looked up the cruise. But the virus has to infect then incubate and then infect so there are 3-4 days between infection and infectious so if there is a pool of passports all got it then suggests it was already on the ship. Im on this ship in August for 2 weeks. I was hoping everyone would be living with this by then but the cruise industry is keeping the pandemic alive and well. Its the only place im going that still gives a monkey. Link to comment Share on other sites More sharing options...
reallyitsmema Posted June 5, 2022 #23 Share Posted June 5, 2022 18 minutes ago, Pandamonia said: P2P on the ship despite testing and no ports on a TA. This suggests a significant pool of people on board carry. To be clear I couldn't care about the virus but I do care about how they treat the infected. In the UK we really dont give a monkey any more, it will be hard to be treated like a plague victim on a ship if you get force tested and quarantined. Wonder force tested passengers? I tested myself on Quantum because I was really sick and then went to medical. I could have easily continued to interact with those on the ship as many of the others on my rollcall did, but I chose to go to medical. Tell us more about the testing on Wonder. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted June 5, 2022 #24 Share Posted June 5, 2022 2 minutes ago, Pandamonia said: I dont know, there is an incubation period so hard to say if those ports were the cause. Ive not looked up the cruise. But the virus has to infect then incubate and then infect so there are 3-4 days between infection and infectious so if there is a pool of passports all got it then suggests it was already on the ship. Im on this ship in August for 2 weeks. I was hoping everyone would be living with this by then but the cruise industry is keeping the pandemic alive and well. Its the only place im going that still gives a monkey. At least you can drive home, sorta. We'll be in Copenhagen this August Link to comment Share on other sites More sharing options...
Pandamonia Posted June 5, 2022 #25 Share Posted June 5, 2022 12 minutes ago, John&LaLa said: At least you can drive home, sorta. We'll be in Copenhagen this August Ill get on the plane as usual, There isnt even a need to isolate now in the UK. Its endemic, horse bolted etc. Makes no sense to act different just because im on a ship. Link to comment Share on other sites More sharing options...
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