john2003 Posted June 20, 2022 #1 Share Posted June 20, 2022 Just off the NA. I signed the form onboard for the future cruise deposits. No confirmation and not processed through my credit card. Anyone know if they still do them onboard? Trying to contact HAL but this is no longer easy. Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted June 20, 2022 #2 Share Posted June 20, 2022 Hopefully you took a pic of the form you filled out. They are supposed to drop off a confirmation prior to your disembarkation. Sometimes you will see it after the fact but I no longer trust them since they didn’t process one of ours (my husband’s). Took a copy of it on my next cruise because it was just a few weeks later and had a chat with the onboard cruise consultant. She said she didn’t think she could do anything about it because he wasn’t currently on this cruise with me, but she gave Seattle a call and they honored it. Lesson learned. 2 Link to comment Share on other sites More sharing options...
john2003 Posted June 20, 2022 Author #3 Share Posted June 20, 2022 Unfortunately, I was too trusting. We will see what happens. Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted June 20, 2022 #4 Share Posted June 20, 2022 2 minutes ago, john2003 said: Unfortunately, I was too trusting. We will see what happens. I always insisted on a hard copy when I bought them pre Covid. Keep an eye on your inbox. You should receive a Welcome Home offer. The benefits are similar to the future cruise deposit if you book within x number of days. Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted June 20, 2022 #5 Share Posted June 20, 2022 If you log into your HAL account you can see if it’s listed now. Link to comment Share on other sites More sharing options...
john2003 Posted June 20, 2022 Author #6 Share Posted June 20, 2022 I did that and no sign. Also hasn't been charged so I suspect lost. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted June 20, 2022 #7 Share Posted June 20, 2022 I suspect something went wrong. Perhaps they will honor it if you could write them. Link to comment Share on other sites More sharing options...
Tampa Girl Posted June 20, 2022 #8 Share Posted June 20, 2022 47 minutes ago, john2003 said: Just off the NA. I signed the form onboard for the future cruise deposits. No confirmation and not processed through my credit card. Anyone know if they still do them onboard? Trying to contact HAL but this is no longer easy. Did you give the form to someone or was it just left in your cabin? Link to comment Share on other sites More sharing options...
T8NCruise Posted June 20, 2022 #9 Share Posted June 20, 2022 I buy them every cruise by just dropping off my form and sometimes didn't get a hard copy if at the end of the cruise. It should show on your CC in a week or two. 1 Link to comment Share on other sites More sharing options...
john2003 Posted June 20, 2022 Author #10 Share Posted June 20, 2022 I dropped the form into the box. Sounds as though it is no longer nearly instant. Link to comment Share on other sites More sharing options...
Rare Gail & Marty sailing away Posted June 20, 2022 #11 Share Posted June 20, 2022 Call up and ask to speak to a lead . Link to comment Share on other sites More sharing options...
NCTribeFan Posted June 20, 2022 #12 Share Posted June 20, 2022 I did this on Zuiderdam cruise ended 6/15. The charge hit my card separately from my final balance from the cruise. I had an email before disembarking showing the details and when I logged into HAL when I got home, it was showing up as a credit. Link to comment Share on other sites More sharing options...
ScottishMaid Posted June 21, 2022 #13 Share Posted June 21, 2022 4 hours ago, john2003 said: I dropped the form into the box. Sounds as though it is no longer nearly instant. We got off the NA on 15th May so probably the same cruise consultant. We dropped the form in the box and were concerned not to have confirmation before we left the ship. However the 4 FCD were charged to my credit card and email confirmation arrived from HAL within 24 hours. So I guess she is overwhelmed with applications. Link to comment Share on other sites More sharing options...
john2003 Posted June 21, 2022 Author #14 Share Posted June 21, 2022 Our 4 were notified today. Better expectation management would have helped. 1 Link to comment Share on other sites More sharing options...
john2003 Posted June 22, 2022 Author #15 Share Posted June 22, 2022 Have a followup question. I bought 4 of these for $100 each, 2 for each of US. My TA booked a cruise and HAL insisted they had to take all 4 which they did. This makes no sense to me. I planned on using the second one for a future cruise. Unsure if they took them all as deposits or 100 was a deposit and the second 100 was a payment against the final balance. Clearly I am very confused about the rules. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted June 22, 2022 #16 Share Posted June 22, 2022 21 minutes ago, john2003 said: Have a followup question. I bought 4 of these for $100 each, 2 for each of US. My TA booked a cruise and HAL insisted they had to take all 4 which they did. This makes no sense to me. I planned on using the second one for a future cruise. Unsure if they took them all as deposits or 100 was a deposit and the second 100 was a payment against the final balance. Clearly I am very confused about the rules. If the cruise selected was for the correct time parameters it should only be $100. I booked one the other day and the website tried to take $200 where $100 was enough. I called and they fixed it. Seems to be a glitch Link to comment Share on other sites More sharing options...
john2003 Posted June 23, 2022 Author #17 Share Posted June 23, 2022 Interesting. My TA questioned but was told there was no option. Link to comment Share on other sites More sharing options...
john2003 Posted June 24, 2022 Author #18 Share Posted June 24, 2022 HAL removed two of the FCDs today from the booking and put them back in our respective accounts. So now we used one $100 FCD for each of us which what I expected. We also got an offer from HAL to add HIA to our booking for $50 us each which seemed a good deal so our TA added this. 3 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now