Rare KKB Posted June 20, 2022 #1 Share Posted June 20, 2022 I have had a change of plans at one port. I am trying Live Chat that is not connecting... If I do need to call, what kind of hold times can i expect? Link to comment Share on other sites More sharing options...
Rare Sthrngary Posted June 21, 2022 #2 Share Posted June 21, 2022 18 minutes ago, KKB said: I have had a change of plans at one port. I am trying Live Chat that is not connecting... If I do need to call, what kind of hold times can i expect? The excursion hotline answer quickly. They think you want to buy something. Cruise well. 1 Link to comment Share on other sites More sharing options...
Rare KKB Posted June 21, 2022 Author #3 Share Posted June 21, 2022 1 minute ago, Sthrngary said: The excursion hotline answer quickly. They think you want to buy something. Cruise well. 😂 1 Link to comment Share on other sites More sharing options...
complawyer Posted June 21, 2022 #4 Share Posted June 21, 2022 you can cancel once you board the ship. dont worry! 1 Link to comment Share on other sites More sharing options...
Rare KKB Posted June 21, 2022 Author #5 Share Posted June 21, 2022 Just now, complawyer said: you can cancel once you board the ship. dont worry! Appears I only get OBC if I wait. Of course it was a pricey tour. 1 Link to comment Share on other sites More sharing options...
complawyer Posted June 21, 2022 #6 Share Posted June 21, 2022 1 minute ago, KKB said: Appears I only get OBC if I wait. Of course it was a pricey tour. we always had 24 hrs to cancel an excursion, and get the money refunded or taken off the bill. i dont even usually book an excursion until i board, and only about 2 times in 18 cruise with ncl have i been locked out of an excursion. so unless it a tour that leaves on the 1st day out, which i doubt, there should be no problem. 1 Link to comment Share on other sites More sharing options...
Rare KKB Posted June 21, 2022 Author #7 Share Posted June 21, 2022 17 minutes ago, complawyer said: we always had 24 hrs to cancel an excursion, and get the money refunded or taken off the bill. i dont even usually book an excursion until i board, and only about 2 times in 18 cruise with ncl have i been locked out of an excursion. so unless it a tour that leaves on the 1st day out, which i doubt, there should be no problem. Hope so...been on hold 35 min... 1 Link to comment Share on other sites More sharing options...
complawyer Posted June 21, 2022 #8 Share Posted June 21, 2022 my wife was just on hold for almost 2 hrs on a different issue. its not unusual to have a long wait. lst time i called, i was on hold so long i lost 15 pounds (lol) 1 Link to comment Share on other sites More sharing options...
Zolly7997 Posted June 21, 2022 #9 Share Posted June 21, 2022 I’ve found it is much quicker to get through to Shorex than Reservations on the phone. Shorex is a dedicated department and have a different set of agents 1 Link to comment Share on other sites More sharing options...
drumming cruisers Posted June 21, 2022 #10 Share Posted June 21, 2022 3 hours ago, Sthrngary said: The excursion hotline answer quickly. They think you want to buy something. Cruise well. What's the phone number? Link to comment Share on other sites More sharing options...
drumming cruisers Posted June 21, 2022 #11 Share Posted June 21, 2022 24 minutes ago, Zolly7997 said: I’ve found it is much quicker to get through to Shorex than Reservations on the phone. Shorex is a dedicated department and have a different set of agents How do you contact them? Link to comment Share on other sites More sharing options...
Rusty Shacklefjord Posted June 21, 2022 #12 Share Posted June 21, 2022 48 minutes ago, drumming cruisers said: How do you contact them? https://www.ncl.com/about/contact-us Scroll down to Shore Excursions and there is a phone number. 1 1 Link to comment Share on other sites More sharing options...
drumming cruisers Posted June 21, 2022 #13 Share Posted June 21, 2022 8 minutes ago, Rusty Shacklefjord said: https://www.ncl.com/about/contact-us Scroll down to Shore Excursions and there is a phone number. Thank you so much! 1 Link to comment Share on other sites More sharing options...
Rare KKB Posted June 21, 2022 Author #14 Share Posted June 21, 2022 10 hours ago, Zolly7997 said: I’ve found it is much quicker to get through to Shorex than Reservations on the phone. Shorex is a dedicated department and have a different set of agents That’s the one I called…gave up after an hour on hold. 1 Link to comment Share on other sites More sharing options...
Keata Posted June 21, 2022 #15 Share Posted June 21, 2022 Was able to do the "call back option" and received a call within 15 minutes this morning around 9:30 AM. Hope you have similar luck. 1 Link to comment Share on other sites More sharing options...
FLAHAM Posted June 21, 2022 #16 Share Posted June 21, 2022 When I cancel a shore excursions I call my PCC. She typically answers immediately and the whole transaction takes perhaps two minutes. 1 Link to comment Share on other sites More sharing options...
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