Is calling the only way to cancel a pre-booked excursion before embarkation? (how long will that take?)

[KKB]

I have had a change of plans at one port.

I am trying Live Chat that is not connecting...

If I do need to call, what kind of hold times can i expect?

[Sthrngary]

18 minutes ago, KKB said:

I have had a change of plans at one port.

I am trying Live Chat that is not connecting...

If I do need to call, what kind of hold times can i expect?

The excursion hotline answer quickly.  They think you want to buy something.  

 

Cruise well.

[KKB]

1 minute ago, Sthrngary said:

The excursion hotline answer quickly.  They think you want to buy something.  

 

Cruise well.

😂

[complawyer]

you can cancel once you board the ship. dont worry!

[KKB]

Just now, complawyer said:

you can cancel once you board the ship. dont worry!

Appears I only get OBC if I wait. Of course it was a pricey tour.

[complawyer]

1 minute ago, KKB said:

Appears I only get OBC if I wait. Of course it was a pricey tour.

 we always had 24 hrs to cancel an excursion, and get the money refunded or taken off the bill. i dont even usually book an excursion until i board, and only about 2 times in 18 cruise with ncl have i been locked out of an excursion.

 

so unless it a tour that leaves on the 1st day out, which i doubt, there should be no problem. 

[KKB]

17 minutes ago, complawyer said:

 we always had 24 hrs to cancel an excursion, and get the money refunded or taken off the bill. i dont even usually book an excursion until i board, and only about 2 times in 18 cruise with ncl have i been locked out of an excursion.

 

so unless it a tour that leaves on the 1st day out, which i doubt, there should be no problem. 

Hope so...been on hold 35 min...

[complawyer]

my wife was just on hold for almost 2 hrs on a different issue. its not unusual to have a long wait.  lst time i called, i was on hold so long i lost 15 pounds (lol)

[Zolly7997]

I’ve found it is much quicker to get through to Shorex than Reservations on the phone. Shorex is a dedicated department and have a different set of agents

[drumming cruisers]

3 hours ago, Sthrngary said:

The excursion hotline answer quickly.  They think you want to buy something.  

 

Cruise well.

What's the phone number?

[drumming cruisers]

24 minutes ago, Zolly7997 said:

I’ve found it is much quicker to get through to Shorex than Reservations on the phone. Shorex is a dedicated department and have a different set of agents

How do you contact them?

[Rusty Shacklefjord]

48 minutes ago, drumming cruisers said:

How do you contact them?

https://www.ncl.com/about/contact-us Scroll down to Shore Excursions and there is a phone number.

[drumming cruisers]

8 minutes ago, Rusty Shacklefjord said:

https://www.ncl.com/about/contact-us Scroll down to Shore Excursions and there is a phone number.

Thank you so much!

 

[KKB]

10 hours ago, Zolly7997 said:

I’ve found it is much quicker to get through to Shorex than Reservations on the phone. Shorex is a dedicated department and have a different set of agents

That’s the one I called…gave up after an hour on hold.

[Keata]

Was able to do the "call back option" and received a call within 15 minutes this morning around 9:30 AM.  Hope you have similar luck.

[FLAHAM]

When I cancel a shore excursions I call my PCC.  She typically answers immediately and the whole transaction takes perhaps two minutes.