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Remaining FCC amount

amey7376
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amey7376

amey7376

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Hello,  I would like to share my issue wishing some can give me an advise in this regards. I have already a reservation on Royal Caribbean for a trip next October22 and I used my FCC as redumption to pay the deposit but was suprised they have used part of it not all,  I still have remaining amount with them (187$).  I am from Bahrain I emailed RCI to know how to use it and every time I get a reply after months and they just say nothing repating the same thing that I have FCC. Finally they answered me with a number to call to ask to apply my FCC to my current booking. I called but the line hang up!.   Final payment is after 2 weeks and till now I have no idea how to apply this amount to my booking.  If any one have an idea please share. Your assistant will be highly appreciated.  Thanks

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taglovestocruise

taglovestocruise

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1 hour ago, amey7376 said:

Hello,  I would like to share my issue wishing some can give me an advise in this regards. I have already a reservation on Royal Caribbean for a trip next October22 and I used my FCC as redumption to pay the deposit but was suprised they have used part of it not all,  I still have remaining amount with them (187$).  I am from Bahrain I emailed RCI to know how to use it and every time I get a reply after months and they just say nothing repating the same thing that I have FCC. Finally they answered me with a number to call to ask to apply my FCC to my current booking. I called but the line hang up!.   Final payment is after 2 weeks and till now I have no idea how to apply this amount to my booking.  If any one have an idea please share. Your assistant will be highly appreciated.  Thanks

CALL Crown and Anchor or if you used a TA get them to call and apply the credit. 

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Joseph2017China

Joseph2017China

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Sounds like you booked a cruise, and had FCC to use.  It sounds like they paid off your cruise 100%.  You now have some left over FCC.  You also have a balance.  Port charges and taxes are not cruise fare, but are separate line items, and they can not be used for FCC.  Look at your receipt, and see what the port charges and taxes are.  If it matches, than you know for sure, you need to pay the $187.00.  It can be frustrating to understand all these rules but it does sound like you most likely need to pay it.  Any left over FCC can go to the next cruise.  

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amey7376

amey7376

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Thanks everyone for the replies. This FCC was from 2019 and because of the pandamic it has been transfered as credit.  Maybe they took the amount that covers only the deposit.  Contacting RCII is frustrating. The balance has an expiry date (Dec22) and I dont think I will go on cruise after OCT.  And it is not allowed to use it on board. Any way I thank everyone again for spare your times to send a reply.  Regard, 

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amey7376

amey7376

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On 6/29/2022 at 1:35 AM, Joseph2017China said:

Sounds like you booked a cruise, and had FCC to use.  It sounds like they paid off your cruise 100%.  You now have some left over FCC.  You also have a balance.  Port charges and taxes are not cruise fare, but are separate line items, and they can not be used for FCC.  Look at your receipt, and see what the port charges and taxes are.  If it matches, than you know for sure, you need to pay the $187.00.  It can be frustrating to understand all these rules but it does sound like you most likely need to pay it.  Any left over FCC can go to the next cruise.  

I paid only deposit.  Not full amount yet. 

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rebeccac

rebeccac

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From Royal's website:

 

The following policy applies to sailings that were cancelled as part of our COVID-19 operations suspension:

You will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. The additional 25% issued as an FCC can be redeemed on any sailing departing on or before December 31, 2022 or one year from the original sailing date, whichever is later. The remaining FCC amount will not have an expiration date.

 

So, it looks like at least the original amount paid will not expire, only the additional 25% added on.  

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Ourusualbeach

Ourusualbeach

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42 minutes ago, rebeccac said:

From Royal's website:

 

The following policy applies to sailings that were cancelled as part of our COVID-19 operations suspension:

You will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. The additional 25% issued as an FCC can be redeemed on any sailing departing on or before December 31, 2022 or one year from the original sailing date, whichever is later. The remaining FCC amount will not have an expiration date.

 

So, it looks like at least the original amount paid will not expire, only the additional 25% added on.  

Their FCC was from 2019....pre covid.  It expires.

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ONECRUISER

ONECRUISER

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3 hours ago, Ourusualbeach said:

Only Covid related FCC's never expire.  All other FCC's continue to have their original expiry date

Wasn't sure when Pre-Cv would with Shutdown. Month ago was lucky applying a 2019 FCC to my Oct2022 PC Serenade Cruise. Original Exp was Oct2020. Applied to a Fall2020 Cruise that was canceled, refunded Deposit from that Cruise and the FCC was never reissued. Royal had it as already used FCC, email to them applied all to my next Cruise. 

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Ourusualbeach

Ourusualbeach

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4 minutes ago, ONECRUISER said:

Wasn't sure when Pre-Cv would with Shutdown. Month ago was lucky applying a 2019 FCC to my Oct2022 PC Serenade Cruise. Original Exp was Oct2020. Applied to a Fall2020 Cruise that was canceled, refunded Deposit from that Cruise and the FCC was never reissued. Royal had it as already used FCC, email to them applied all to my next Cruise. 

Most of the pre March 2020 non Covid FCC's were extended through Dec 31, 2022 but they wont be extended beyond that

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njkruzer

njkruzer

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2 minutes ago, Mary Louise said:

Hi,

 

  My email came back saying that the message was blocked. Any other suggestions?

 

Thank you

Don't know what to tell you.  Checked my email to confirm I typed it correctly. I did.  Never had it blocked. 

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