papacraig Posted July 5, 2022 #1 Share Posted July 5, 2022 Has anyone not received their cruise evaluations by email ? We were on the Alaska Discovery in May of this year, and no form received. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted July 5, 2022 #2 Share Posted July 5, 2022 If you have not received it on disembarkation day then most likely you will NOT receive it. Many people have posted this. You will usually get it by the time you are stepping off the boat! Link to comment Share on other sites More sharing options...
Rare tetleytea Posted July 5, 2022 #3 Share Posted July 5, 2022 I got it, but my shipmate didn't. Link to comment Share on other sites More sharing options...
Rare prmssk Posted July 5, 2022 #4 Share Posted July 5, 2022 They are usually e-mailed out on disembarkation day and they give you two weeks to complete it. Ours usually end up in the junk folder. Plenty of others report not getting it at all. 1 Link to comment Share on other sites More sharing options...
Justprettynpink Posted July 5, 2022 #5 Share Posted July 5, 2022 (edited) We didn't get one...It is sad because all the Princess Staff encourages us to mention them in the Survey. We had all the names ready... Edited July 5, 2022 by Justprettynpink Link to comment Share on other sites More sharing options...
Thrak Posted July 5, 2022 #6 Share Posted July 5, 2022 Sailed to Alaska in May. My wife and I both got the survey. It "may" have ended up in your junk folder but, even if you find it there, it is now far too late to submit the survey. You can always send your crew reviews to: customerrelations@princesscruises.com 5 Link to comment Share on other sites More sharing options...
Dunk Posted July 6, 2022 #7 Share Posted July 6, 2022 I didn't receive one after either of my post-shutdown cruises. I hate it because it's the best way to recognize great service. Link to comment Share on other sites More sharing options...
miagirl Posted July 6, 2022 #8 Share Posted July 6, 2022 On 7/5/2022 at 1:26 PM, Thrak said: Sailed to Alaska in May. My wife and I both got the survey. It "may" have ended up in your junk folder but, even if you find it there, it is now far too late to submit the survey. You can always send your crew reviews to: customerrelations@princesscruises.com Thanks Thrak! I was wondering. It never occurred to me to check my spam folder. My cabin mate mentioned getting the survey on our way to the airport from the ship. It's odd that it went in my span and not hers since we both use gmail. Link to comment Share on other sites More sharing options...
Thrak Posted July 6, 2022 #9 Share Posted July 6, 2022 45 minutes ago, Dunk said: I didn't receive one after either of my post-shutdown cruises. I hate it because it's the best way to recognize great service. After our 28 day Hawaii/South Pacific cruise in 2017 I didn't feel the post cruise survey gave me enough room or options to properly recognize the staff. I sent a note (Word document) to customerrelations@princesscruises.com listing various staff and explaining how they made our cruise extra special. About a week later I received a phone call to follow up on my note and they assured me they would forward my note to the managers onboard. They seemed very pleased with my note - it was really a pretty glowing assessment of various staff members. I have always hoped that they did as they said and forwarded the note to the appropriate managers. I know that something of that sort is vastly more appreciated than a "tip". (Okay, I did tip them as well but, when I did, I made sure to let them know I was going to mention them by name and let Princess know how much I appreciated them. It was a wonderful cruise.) 1 Link to comment Share on other sites More sharing options...
KikiKruiser Posted July 7, 2022 #10 Share Posted July 7, 2022 On 7/5/2022 at 1:26 PM, Thrak said: Sailed to Alaska in May. My wife and I both got the survey. It "may" have ended up in your junk folder but, even if you find it there, it is now far too late to submit the survey. You can always send your crew reviews to: customerrelations@princesscruises.com Agree with the above. I discovered mine in my junk folder but luckily not before the 2 weeks was up. Definitely email to Customer Relations and mention you didn't receive the proper follow-up survey. Link to comment Share on other sites More sharing options...
Steelers36 Posted July 7, 2022 #11 Share Posted July 7, 2022 If I do not get a survey contact this October/November, I will write CR. I also plan to try and get a ship-side email address for the PSD on both ships so I can email them as well. Link to comment Share on other sites More sharing options...
dog Posted July 7, 2022 #12 Share Posted July 7, 2022 On 7/5/2022 at 12:11 PM, papacraig said: Has anyone not received their cruise evaluations by email ? We were on the Alaska Discovery in May of this year, and no form received. I was on Discovery in May, as well. survey was in my spam folder week following cruise. Link to comment Share on other sites More sharing options...
Steelers36 Posted July 7, 2022 #13 Share Posted July 7, 2022 3 hours ago, dog said: I was on Discovery in May, as well. survey was in my spam folder week following cruise. It does seem odd that an email from Princess (does it not come from Princess?) ends up in many people's junk/spam folder when we receive lots of other emails from Princess. I can say in the past (pre-C-19) that we always received the survey without issue. Link to comment Share on other sites More sharing options...
dog Posted July 7, 2022 #14 Share Posted July 7, 2022 1 hour ago, Steelers36 said: It does seem odd that an email from Princess (does it not come from Princess?) ends up in many people's junk/spam folder when we receive lots of other emails from Princess. I can say in the past (pre-C-19) that we always received the survey without issue. Delete 2 Link to comment Share on other sites More sharing options...
dog Posted July 7, 2022 #15 Share Posted July 7, 2022 @voljeep—- thanks for the like. It happens sometimes. Couldn’t remove my post 1 Link to comment Share on other sites More sharing options...
voljeep Posted July 7, 2022 #16 Share Posted July 7, 2022 4 minutes ago, dog said: @voljeep—- thanks for the like. It happens sometimes. Couldn’t remove my post no problem - as previously posted, some (most) of my better postings are just the word 'delete' after thinking about it.. 1 1 Link to comment Share on other sites More sharing options...
dog Posted July 7, 2022 #17 Share Posted July 7, 2022 8 minutes ago, voljeep said: no problem - as previously posted, some (most) of my better postings are just the word 'delete' after thinking about it.. Thanks, I noticed Moderator to remove my posts. not worth my time on here. 1 Link to comment Share on other sites More sharing options...
rj59 Posted July 8, 2022 #18 Share Posted July 8, 2022 Check your spam folder. That's where mine ended up. I recently updated my email, which just confused their system (IT is not their strong suit, either on the app or web site), so now I get duplicates and some going to spam. 1 Link to comment Share on other sites More sharing options...
dog Posted July 11, 2022 #19 Share Posted July 11, 2022 On 7/7/2022 at 9:42 PM, rj59 said: Check your spam folder. That's where mine ended up. I recently updated my email, which just confused their system (IT is not their strong suit, either on the app or web site), so now I get duplicates and some going to spam. Yes, it is ODD, isn’t it? I just now received another email from Princess in my Trash folder! How ODD is that? Link to comment Share on other sites More sharing options...
dog Posted August 4, 2022 #20 Share Posted August 4, 2022 On 7/7/2022 at 9:42 PM, rj59 said: Check your spam folder. That's where mine ended up. I recently updated my email, which just confused their system (IT is not their strong suit, either on the app or web site), so now I get duplicates and some going to spam. and another Princess email ended up in my Trash folder! ODD, again! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now