Unable to Open Cart

[billrco90278]

Since yesterday, I have been unable to view the shore excursion cart. This happens with  both my laptop and Ipad.

Has anybody else had this problem?

 

[ORV]

How long until your cruise? 

[billrco90278]

Three months. It looks like an IT problem.

Edited July 15, 2022 by billrco90278

[billrco90278]

This problem continues. The website gets stuck on “loading cart.” Oceania reps are not helpful saying they cannot help with the Website and will not refer me to an IT person. I sent an e-mail to webservices@oceaniacruises.com on Friday and have not received a response. Is this a general problem or is there a glitch with our account preventing us from seeing our selected excursions?

[LHT28]

10 minutes ago, billrco90278 said:

This problem continues. The website gets stuck on “loading cart.” Oceania reps are not helpful saying they cannot help with the Website and will not refer me to an IT person. I sent an e-mail to webservices@oceaniacruises.com on Friday and have not received a response. Is this a general problem or is there a glitch with our account preventing us from seeing our selected excursions?

Can they book your excursions or  do the check out payment?

[shepherd really]

Expect difficulties on the O website on any day that ends with a y.

[billrco90278]

😂

[Cliff-FLL]

Just went into a cruise we're on that's departing in 4 months.  No problem with looking at what we've already purchased, as well as looking at available excursions.

[Zebra Cruiser]

Since you’re having the problem ongoing this is probably not the issue, but if you have an Oceania TA you cannot both access your account simultaneously.  There have been times the TA has been looking into something for me in my account and I cannot get in (and I get the same endless loading icon)

[LHT28]

sometimes  clearing the cache & cookies  can help  or using a different browser