quicklabs Posted July 30, 2022 #1 Share Posted July 30, 2022 (edited) I talked to Celebrity Engagement on 12 July, two days after our return home. Our full refund due 10 days of quarantine on the 12 day cruise appeared as a single payment on our credit card today. So that is just 23 days. I didn't need to make any calls after the first one. I'm pleased with that outcome. We had 1400 of nonrefundable OBC. We assigned $1,000 of it to our butler, who continued to care for us in quarantine. She asked special permission to do so and was tireless in her efforts to take care of us. She cried and cried tears of joy when she thanked us. Her contract was up and she was returning home, hoping to have a life where she could settle down. She told us how happy she was to have met us, since she learned from us (42 years married) that "true love still exists." Then we all cried. Lol. The rest of the went to housekeeping and the Retreat Concierge and bar staff. So, even with the refund, we were able to spend our OBC, which was refunded onboard from the excursions we cancelled when I went into quarantine. My husband did not want to venture from the ship when I was in quarantine in case I needed him, but he could have gone if he wanted to, and we would still have gotten the full prorated refund. I am very thankful that Celebrity handled this part of the ordeal so well. Edited July 30, 2022 by quicklabs 12 2 Link to comment Share on other sites More sharing options...
almostnewtocruise Posted July 30, 2022 #2 Share Posted July 30, 2022 Glad to hear you got your refund so quickly - and without any fuss. We are still waiting for ours (we got off the ship on July, 9) And we too "gave away" all of our non- refundable OBC. Mainly to the wonderful guys in Room Service 😀 1 Link to comment Share on other sites More sharing options...
Rare Honolulu Blue Posted July 30, 2022 #3 Share Posted July 30, 2022 I'm glad things worked out so well and that you shared your story with us. 1 Link to comment Share on other sites More sharing options...
quicklabs Posted July 30, 2022 Author #4 Share Posted July 30, 2022 Lol. I was never good at math! Actually, I am quite hopeless where math is concerned. Took us 17 days after I called to get the refund. 19 days after we left the ship. Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted July 30, 2022 #5 Share Posted July 30, 2022 Cruise end May 14 and still no refund , but I have talk to a person in the executive office, but they off on holidays now Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted July 30, 2022 #6 Share Posted July 30, 2022 Great to hear. Congratulations. Link to comment Share on other sites More sharing options...
Rare Tak8 Posted July 30, 2022 #7 Share Posted July 30, 2022 Very nice gesture. Glad you got it so fast. Link to comment Share on other sites More sharing options...
almostnewtocruise Posted July 31, 2022 #8 Share Posted July 31, 2022 Latest news - we too got all of our refund back!! (June 2 - 9 cruise) Very happy.. Thanks Celebrity! 1 Link to comment Share on other sites More sharing options...
sunpsyche Posted July 31, 2022 #9 Share Posted July 31, 2022 Wonderful news! 1 Link to comment Share on other sites More sharing options...
djh Posted July 31, 2022 #10 Share Posted July 31, 2022 21 hours ago, quicklabs said: I talked to Celebrity Engagement on 12 July, two days after our return home. Our full refund due 10 days of quarantine on the 12 day cruise appeared as a single payment on our credit card today. So that is just 23 days. I didn't need to make any calls after the first one. I'm pleased with that outcome. We had 1400 of nonrefundable OBC. We assigned $1,000 of it to our butler, who continued to care for us in quarantine. She asked special permission to do so and was tireless in her efforts to take care of us. She cried and cried tears of joy when she thanked us. Her contract was up and she was returning home, hoping to have a life where she could settle down. She told us how happy she was to have met us, since she learned from us (42 years married) that "true love still exists." Then we all cried. Lol. The rest of the went to housekeeping and the Retreat Concierge and bar staff. So, even with the refund, we were able to spend our OBC, which was refunded onboard from the excursions we cancelled when I went into quarantine. My husband did not want to venture from the ship when I was in quarantine in case I needed him, but he could have gone if he wanted to, and we would still have gotten the full prorated refund. I am very thankful that Celebrity handled this part of the ordeal so well. We were on the ship the same time as you, I’m glad that you were able to get this resolved so quickly. Did Rhona happen to be your butler? It certainly sounds like her. She was ours and she took such good care of us and our dil and grandson even though they weren’t in a suite. Link to comment Share on other sites More sharing options...
jrmende63 Posted July 31, 2022 #11 Share Posted July 31, 2022 I received my refund 7/30/22 from May 7, 2022. I called the engagement center to find that yes, they got my emails but no one initiated the final step for me to be refunded. They apologized and said they would push it through. It came in 4 business days. 1 Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted August 4, 2022 #12 Share Posted August 4, 2022 Good news update Link to comment Share on other sites More sharing options...
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