Missed Final Payment

[d12j28]

3 minutes ago, volfan22701 said:

we had a final payment date in July for our October cruise and they started sending me reminders every few days a month in advance. always have for other cruses as well. not that i would miss one because i stay on top of my dates. just how i am.

Same here. Got an e-mail July 4th, due date was July 17th for an October sailing.

[mz-s]

13 minutes ago, nascartim said:

I have to admit, that's a little bit different. You probably get a water bill every month, or check your bank acct quite a bit if you use bill pay. Sometimes final payment isn't due for possibly a year or more. I can totally understand final payment coming due and you weren't ready for it.

 

Yep, I told the IRS they had glitches when I forgot to pay my taxes last year. Worked out great! lol

 

Frequency of the obligation is irrelevant. We're all adults.

[lazydayz]

Op, sorry this happened to you.  I haven't had this happen to me yet, but we are ALL human and make mistakes.  Glad it didn't cost you any "real" money.  

[ninjacat123]

Thanks for posting OP and I'm sorry that happened to you.  Now I'm going to check all my final payment due dates on my Cruise Manager👍

[peteandpris]

So sorry, I have been getting e-mails for Nov. cruise and just paid it off but the anticipation and excitement of booking and counting the days. Wishing you the very best.

[ledges1]

10 minutes ago, peteandpris said:

So sorry, I have been getting e-mails for Nov. cruise and just paid it off but the anticipation and excitement of booking and counting the days. Wishing you the very best.

I am sorry you lost you money. As mentioned above, I received an email from Carnival requesting final payment in July for my 10/29 cruise. 

[ninjacat123]

Just now, ledges1 said:

I am sorry you lost you money. As mentioned above, I received an email from Carnival requesting final payment in July for my 10/29 cruise. 

I haven't received an email from Carnival for my upcoming Thanksgiving cruise but maybe that's because I have final payment scheduled to be paid with my credit card.  I'm going to pay it off with my Carnival gift cards (10% off, yeah!!) but it's good to have a safety net.

[ledges1]

I think final payment is due 90 days before the cruise date. I received my reminder around mid July. The due date was July 29th.

[ProgRockCruiser]

36 minutes ago, volfan22701 said:

we had a final payment date in July for our October cruise and they started sending me reminders every few days a month in advance. always have for other cruses as well. not that i would miss one because i stay on top of my dates. just how i am.

Interesting.  Other than original booking, purchases like Cheers or Steakhouse, and similar "order confirmations", in the last year I have received maybe four emails from Carnival about my cruises - one recently and a few earlier this year about the changing test protocols they announced (the latest of which doesn't impact my cruise), and another in April about the gratuity amounts changing slightly.  And the ones that came just before sailing about the health surveys/vax attestations etc, of course.

 

Nothing about "your final payment is due in a month", or is due tomorrow, or was due yesterday.

 

Maybe because they were all on auto-pay?

 

My final payment for the next cruise is due in a few weeks, and that is the one not on auto-pay, but I haven't received any reminders.

 

OTOH, my wife gets all kinds of emails about suggested Shore Excursions, or Steakhouse booking suggestions. 

 

Maybe it is because I log into my cruise profile regularly - Carnival sees that I am looking at stuff, so why bother sending reminders?

 

🤷‍♂️

[13cheermom]

45 minutes ago, volfan22701 said:

we had a final payment date in July for our October cruise and they started sending me reminders every few days a month in advance. always have for other cruses as well. not that i would miss one because i stay on top of my dates. just how i am.

Yes that has been the normal routine for us also to receive emails, of course this was pre-pandemic.  We have been cruising for over 25 years and never had this happen before.  My intent was not to stir up all the "pot stirrers" out there, but to let everyone know what to expect if this situation occurs, or hopefully help someone not to make the same mistake I did.  I should have known better than to post on this site and what would develop.🤣

[ProgRockCruiser]

45 minutes ago, BlerkOne said:

Don't you still lose $1000 in OBC and FCC?

Sometimes a business's policies bug a person sufficiently that they just don't want to return, especially if there are plenty of competitors offering similar products at similar prices.  Yeah, the OP may not get any better a deal on RCI or Norwegian, but won't have that bitter Carnival aftertaste either.

 

I have many businesses I refuse to deal with over certain practices.

[13cheermom]

49 minutes ago, BlerkOne said:

Don't you still lose $1000 in OBC and FCC?

Can't lose what was never mine to begin with.  I guess I look at things differently, it was Carnival's money not mine to start.  The only money I had paid so far was the $500 deposit.  They however lost the rest of my remaining booking which was quite a little bit of money.  Like I said it's fine, and I'm not bitter, just disappointed in the way things are handled currently.  Sorry I posted any of this.

[13cheermom]

9 minutes ago, ProgRockCruiser said:

Interesting.  Other than original booking, purchases like Cheers or Steakhouse, and similar "order confirmations", in the last year I have received maybe four emails from Carnival about my cruises - one recently and a few earlier this year about the changing test protocols they announced (the latest of which doesn't impact my cruise), and another in April about the gratuity amounts changing slightly.  And the ones that came just before sailing about the health surveys/vax attestations etc, of course.

 

Nothing about "your final payment is due in a month", or is due tomorrow, or was due yesterday.

 

Maybe because they were all on auto-pay?

 

My final payment for the next cruise is due in a few weeks, and that is the one not on auto-pay, but I haven't received any reminders.

 

OTOH, my wife gets all kinds of emails about suggested Shore Excursions, or Steakhouse booking suggestions. 

 

Maybe it is because I log into my cruise profile regularly - Carnival sees that I am looking at stuff, so why bother sending reminders?

 

🤷‍♂️

Yes I have received all of the above mentioned emails to the correct email account.  I even went back and looked at Spam & Trash folders all the way back to June.  I never clean those out, lol.  But this reminder slipped through the cracks, and the resolution specialist thought that it was odd that it was cancelled in the system, however they never sent out a notification letting me know. Just can't rely on their communications currently.

[crystalspin]

1 hour ago, Island Dog said:

... Wouldn't a late fee be in order (like every other industry)? I don't blame her one bit for moving on, there's other ships in da sea.

HAL's "late fee", on the day after Final Payment Date, is the amount of the deposit. Just saying.

[BlerkOne]

22 minutes ago, ProgRockCruiser said:

Sometimes a business's policies bug a person sufficiently that they just don't want to return, especially if there are plenty of competitors offering similar products at similar prices.  Yeah, the OP may not get any better a deal on RCI or Norwegian, but won't have that bitter Carnival aftertaste either.

 

I have many businesses I refuse to deal with over certain practices.

Sometimes people cutoff their noses to spite their face. Nobody is irreplaceable - especially for a mass market cruise line.

[luv2trvlnow]

I am a bit confused.  I thought a FCC was given when a cruise was cancelled by Carnival and you chose not to get a refund (of the money you had paid) in exchange for a FCC with an additional amount of money in OBC.  Or - they are given when you buy Carnival insurance and cancel for any reason (you get 75% back as an OBC).  So to me that was my original money.  MINE not theirs.  What other FCC is given that you didn"t already give them money for?  I know there could be something you might get a FCC for but I am not sure what that would be.

[BlerkOne]

23 minutes ago, 13cheermom said:

Can't lose what was never mine to begin with.  I guess I look at things differently, it was Carnival's money not mine to start.  The only money I had paid so far was the $500 deposit.  They however lost the rest of my remaining booking which was quite a little bit of money.  Like I said it's fine, and I'm not bitter, just disappointed in the way things are handled currently.  Sorry I posted any of this.

You could ask the Mods to delete the thread.

[coldweather]

2 hours ago, staceyglow said:

I am sorry this happened to you. I am not the most organized person in the world, so I could totally see that happening to me. 

 

That’s one more reason to have a PVP. I know ours would never let us forget the final payment, because then she wouldn't be able to get credit for the booking. 

 

 

 

I need a PVP today.  Sounds like your recommend yours.  May I have the name and extension?

[ProgRockCruiser]

2 minutes ago, coldweather said:

 

I need a PVP today.  Sounds like your recommend yours.  May I have the name and extension?

Unfortunately, this isn't allow per the CC rules.

 

Also why there is no messaging (DM/PM) capability.

[ineed-a-vacation]

1 hour ago, mz-s said:

 

They never send out emails about due dates. At least I have never received one. And I've been cruising Carnival for almost a decade. The only time I get any kind of reminder email at all from Carnival is when I have a cruise on a complimentary hold and the hold is about to expire.

 

I don't get emails when my light bill is almost due either. And back to my example of my water bill, I had no idea I'd forgotten to pay it until I saw my next month's bill with a late fee on it. No emails or letters or calls or anything for a month. Some glitch huh! lol

This is not true.  I have been a long time Carnival cruiser and they do send out reminders.  I received several for my last cruise and I do recall once in the past I missed a final payment deadline by 1 day and received an email from them letting me know that I needed to make the payment or the booking would be cancelled.  And as far as the light bill goes, but I also receive a notification reminding me that payment is coming up.  I don't know if that's something that is automatic or if I set it up in the communications that way, but I get one every month a week before the bill is due.

[BlerkOne]

As a long time VIFP Maximus Carnival cruiser, I know better than to trust Carnival IT to get anything right. I don't understand how anyone except a novice could.

[Jamman54]

We get email reminders of upcoming final payment dates for every cruise we book, and we always select autopay. OP, sorry this happened to you, and I will not pile on like some here, who never make mistakes, think they are perfect, and also spout incorrect information. 😎

Edited August 12, 2022 by Jamman54

[cruizergal70]

2 hours ago, groundloop said:

 

Did you not read the part that said: I know it's my responsibility, and I assume that....

 

13cheermom admitted to making a mistake, and also makes some good points that Carnival could do a better job at communicating.  While I've never missed a final payment (I use a TA who has my credit card on file and also emails me a couple of weeks before final payment) I totally agree that Carnival needs to improve their communication with customers.

Does Carnival really need to communicate payment dates and multiple reminders? Why? I keep these details in my head and if I need a reminder,  I put it in my phone. 

 

 

[Badfinger]

You say it is your fault, but your response going forward is to take your money to another cruise line?  Your admission of fault frankly seems disingenuous.    And I am not saying this is you (well,......) but it seems many are quick to say "never got that email" as an excuse when the reality is "I never read that email".  All that said, when we were booking our June 22 cruise back in early April, I received plenty of emails from Carnival reminding me about bookings that I put on hold, etc.  So for me, their email system was working pretty darn well.

 

Edited August 12, 2022 by Badfinger

[sanmarcosman]

3 hours ago, mz-s said:

 

They never send out emails about due dates.

Not so. I received one final payment due reminder two weeks prior to the date and a second one, one week before the due date for my cruise this November. 

Edited August 12, 2022 by sanmarcosman