tellus@vikingcruises.com

[Flgreg]

Hello--I emailed tellus@vikingcruises.com and received the below response. Is up to 5 days typical?  Thanks.

 

While we are in receipt of your reach out and will connect you with the appropriate team, please note it may take up to 5 business days for a response due to a high volume of emails.

 

We appreciate your patience.

 

Warm regards,

 

Viking Social I Viking I (t) 877.668.4546 I viking.com

 

[TayanaLorna]

3 minutes ago, Flgreg said:

Hello--I emailed tellus@vikingcruises.com and received the below response. Is up to 5 days typical?  Thanks.

 

While we are in receipt of your reach out and will connect you with the appropriate team, please note it may take up to 5 business days for a response due to a high volume of emails.

 

We appreciate your patience.

 

Warm regards,

 

Viking Social I Viking I (t) 877.668.4546 I viking.com

 

Yes.  Last time I emailed them I got the same message.  I received a call in 3 days.  They used to respond the same day that the email was sent.

[Clay Clayton]

My experience was similar. I emailed over the weekend and got a call on Tuesday as I recall. When they call, if you don’t get a complete answer, ask for their name AND their extension-that way if they forget to call you back, you can call them back rather than starting over. 

Edited August 21, 2022 by Clay Clayton

[WNcruiser]

I have contacted them twice. Never got any response the the first time, then last week they called me two days later. Unfortunately they were of no help at all. It appears they are just customer service reps, not a high level supervisor or exec office. 

[Flgreg]

I just received a response giving me exactly the information I requested. My email request was sent at 11:30am Eastern time. Response received at 3:00pm Eastern time. Impressive.

[Selion]

Only emailed them once, and never received a response after the automatic reply.

[FetaCheese]

Used it once.  Sent email Monday, agent called me Tuesday.

 

The auto-reply allows V to forward request to proper dept./agent.

 

Agent was excellent and very responsive to my request.  Told me V wants pax to be happy with its product.

 

Glad I found out about it, here on CC.  

 

[Vincent P.]

My Wife and I are scheduled on Amazon and Caribean Adventure sailing on January 19th.

We applied for the Brazil Travel Visa 9 days ago (as soon as availiable) and can not find the status. We have been following the "Roll call" for this cruise and it seems many others are like us very concerned about getting the Visa in time. Seems like most people get rejected and have to resubmit.

Vincent

[millybess]

36 minutes ago, Vincent P. said:

My Wife and I are scheduled on Amazon and Caribean Adventure sailing on January 19th.

We applied for the Brazil Travel Visa 9 days ago (as soon as availiable) and can not find the status. We have been following the "Roll call" for this cruise and it seems many others are like us very concerned about getting the Visa in time. Seems like most people get rejected and have to resubmit.

Vincent

I think you need to email the above to:

 

tellus@vikingcruises.com

 

Please post your reply on our roll call.  So many over there are looking for answers .  😊

[Vincent P.]

My Wife and I are scheduled on Amazon and Caribean Adventure sailing on January 19th.

We applied for the Brazil Travel Visa 9 days ago (as soon as availiable) and can not find the status. We have been following the "Roll call" for this cruise and it seems many others are like us very concerned about getting the Visa in time. Seems like most people get rejected and have to resubmit.

Vincent

[LindaS272]

We don’t need to apply til October 2024, but I’ve been following CC posts about current experiences. I saved these links with lots of tips:

 

Brazil Visa

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66552485

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66556981

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66562328

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66569859

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66589885

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66589918

 

Important:

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66596839

[millybess]

2 minutes ago, LindaS272 said:

We don’t need to apply til October 2024, but I’ve been following CC posts about current experiences. I saved these links with lots of tips:

 

Brazil Visa

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66552485

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66556981

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66562328

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66569859

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66589885

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66589918

 

Important:

 

https://boards.cruisecritic.com/topic/2971353-brazil-visa/?do=findComment&comment=66596839

Thanks for this.  I think by the time you need one it will be much easier. We testers will have paved a smooth surface for you!  😉

[The-Inside-Cabin]

Here is the latest How to Guide

 

How to get a Brazil E Visa 5.3S.pdf

[PRH]

I got a call from tellus@viking.com in response to my email telling us we received the email about Brazil in error—that Brazil visas were not required for cruise passengers.  A Brazil visa would not be required for boarding (in Argentina for a transatlantic).  This is the opposite of what my TA says.  
 

My application has gone through QC and is now being reviewed by Brazil immigration; however, my husband’s is now still unresolved and the latest email requesting yet more reload/uploads has a non-working link making it impossible to do so as there is no other way to access that page.  We submitted exactly the same documents except for pictures and passports edited exactly the same way.  We called vfs for assistance and after a long and unproductive call (he could not grasp that the link was not working), were told to call back next week as there were many applications to be processed.  Today when I checked his status, it says no application found!  We may need to test the Viking on “no visa required for boarding.”  Unfortunately they did not follow that call with this in writing.