Help! Hyphenated last name issue

[LynnB]

We are cruising  with a group of friends this Sunday on the Horizon. One of our group used credit card rewards points to book so didn’t use our normal Carnival PVP.  We did our proctored COVID tests tonight and one of our group is having an issue. She has a very long hyphenated last name. Verifly is saying the name on the test and the name on the reservation don’t match. On the test there is a hyphen between her two last names and the last letter is missing since her name is so long. On Verifly and her Carnival reservation her 2 last names are run together as one word  with no space and the last two letters are missing. Also, her VIFP # is missing on the reservation  yet her husband and daughters are listed.  I’m thinking since the travel agent didn’t type her name exactly like it appears in carnivals database, it didn’t pull her info from Carnival correctly  just not sure how to fix it. She tried calling carnival they said they can’t help since she booked thru a travel agent. Any help or suggestions would be appreciated. 

[icft]

I would just not use VeriFly if I were her.

[kctwinmommy]

Just skip the Verifly. It seems to be causing way more hassle and time than it's worth. Just have her put her passport, paperwork, and such all together to show them. That's all we did a few months ago and it took us about 20 seconds.

[Elaine5715]

Make the TA fix their error

[tallnthensome]

That what happens when you hyphenate a long name... 🙄 Just use the paperwork as the App is not worth the trouble nor needed. 

[dallasdan]

my sister had the same problem.  Carnival only allows a certain number of characters for your last name.  She had to look at her booking and use a portion of the hyphenated name when using verifly and logging into the carnival hub app on board.  I think it is around 15 characters.  

[Colorado Cruzer]

You don't have to use verifly, just bring all the required docs.

[MsTabbyKats]

10 hours ago, Elaine5715 said:

Make the TA fix their error

"Make"....lol

Ask politely has a chance!

[mz-s]

The TA will need to fix their error otherwise you risk having a new VIFP number created and then you have to combine them which is doable but something that can be avoided.

[Elaine5715]

2 hours ago, MsTabbyKats said:

"Make"....lol

Ask politely has a chance!

It is their responsibility and obligation to correct the error after it was brought to their attention.  Should not need to even ask.  

[wemjam]

Get the TA to fix the past guest number so she gets her points.. skip the Verifly.  Don't need it.

[Enryon]

I feel your pain. Having a hyphenated last name can be a pain with some companies and people. 

[grest]

My last name is also tricky....It's a name with a St. at the beginning, and some computer programs don't like the period....and some don't like the space between the period and the rest of the name....there are may variations, and it can be a nightmare.

 

[mpcaruth]

I have a hyphenated last name and my Carnival reduced-size last name is very different than my passport name.  In 12 Carnival cruises, I have never had an issue even through their website and emails always stress the names have to match exactly.  It's Carnival's computer system that will not take a hyphenated name correctly and they know it.

[ldubs]

On 8/25/2022 at 8:29 PM, Elaine5715 said:

Make the TA fix their error

 

Yep. Time for the TA to earn their keep.   Especially if the TA made the error.  

[mz-s]

My wife has two middle names and I am not sure what name appears in her Carnival.com profile under her VIFP#. I suspect it doesn't really matter. But when I do online check in, I make sure to enter her name properly. That is the most critical place to make sure the name is correct and matches your travel documents.