ldubs

The issue is not the location of the call center. It is the poor training provided to the customer facing staff. Other than overblown linguistic issues, the results would be no better if the call center were populated with untrained people somewhere in America.

I think you are failing to recognize the customer service component of this. Why it would be an issue is beyond me, unless one needs to have an issue that is.

It is easy to get angry with the customer facing people at the other end of the phone. Let's not forget it is Princess management who is not providing the needed training and who should be blamed for these kinds of mess-ups.

Just call them jumpers then all is good. 😀

If they had sequins then it is all good. 😆

I suspect we are witnessing the rough transition from a full staffed customer relations/reservations desk and one done primarily via Apps or website tools. Sadly, customers shouldn't suffer with catastrophic mistakes like the OP's.

It was a big running gag with Jack Benny. I'm 72 and still think of being a kid when I think of him. I had just watched a video of Jack Benny getting caught up on his age on the "You Bet Your Life" show (Groucho Marx). Pretty funny stuff.

We have made a late-morning flight out of SeaTac but it was a dicey thing. I think you made a good choice. Now you can take your time during disembarkation. Have a leisurely morning and plenty of time to make the flight. Enjoy!

On our most recent Alaska cruise, it seemed polo shirts were the norm. Whatever the case, any of the old school concerns about being underdressed no longer apply. Dress neatly and there will be much happiness!

Looks like you will be catching a short regional domestic flight. I sure wouldn't waste any time. Additionally, I would consider a taxi over a shuttle bus. Our experience at the Seattle pier with a cruise line shuttle was not good. To be fair it was so long ago it is really no longer valid.

All I know is I have a ton of T shirts with Cozumel printed on them! Haha.

Thanks. It seems coverage parts are different in our two countries. In my country, homeowners insurance coverage wording is fairly standardized. I'll preface my following comments with I agree completely one should always check with their insurer. Here, if a contractor caused a covered loss, the insurer would remedy the loss with the policyholder, then the insurer has subrogation rights against the contractor. Additionally, even if the OP's TA problem were considered covered under the policy for theft, which I doubt, a relatively low internal limit would apply. I just don't think a typical American homeowners insurance policy would respond to a situation like the OP experienced.

The Jack Benny number!

2*2*2*3*7 = 168!

We have used Celebrity, Princess and RCI extensively in Europe. All are terrific cruises. Have another booked this year with Princess. Have yet to try NCL but the group is looking at one for 2025.

I think folks have nothing to worry about whether in their cabin or public spaces. Collection of marketing or sales data on a cruise ship is pretty far down the list of things to be worried about.

This is interesting. Is this legal assistance coverage available for any legal issue or for those relating to a covered peril? Our typical personal liability coverages provide legal defense but only if it is for something that is covered by the policy.

Thanks. Certainly if a flight changes then a rebooking is needed. But in this case the original flight had not changed.

Cruise staff are sitting in a dark room monitoring our potty habits. Yep, that is happening for sure. Most people find it a positive if the barkeep recognizes them and their drink preferences.

This just isn't right. Once they accept your booking, other than for obvious reasons, it should remain in place. @Sea Hag, glad it worked out for you.

And data being collected while you drive your new generation cars. Personally, I kind of like it if it means bad drivers can't lie their way out of responsibility.

That was my point. The comparison should be with the extra cost speciality dining on the lines you disfavor. I sure agree with you about the other included amenities and agree about the difference being less with an apples-to-apples comparison. I don't agree with the comment about reasonably enjoyable experiences or mob scenes. While the mega ships are not my cup of tea, I've enjoyed many cruises on larger ships and find the more lively atmosphere to my liking. Do you get the most luxurious penthouse suites? Fly private charters to your ports of call? If not, I should then conclude you go for the lowest price and are minimizing spending and should just skip the vacation. Of course that would be silly.

It is not clear to me exactly what the problems might be. What change would you demand specifically? I occasionally run into slow speeds/page loading issues, but can't say it happens more with cruise line sites than it does across the board.

We have not experienced them either. Well, sometimes speeds are slow but that isn't limited to cruise line sites.

I had a very similar offer from registering for a exhibition, though it was not for a cruise. They wanted commitment and refused to show any terms or conditions of the offer. It took me about half a minute to tell them to bug off. In my mind, legitimate companies would have no issue sharing details of the offer.