New land based customer service phone system? "Your approx wait time is 8 minutes!".

[NutsAboutGolf]

At least it's something, I really wish there was the option to call you back when it's your turn (usually within two hours).  I called yesterday and didn't receive approx wait time, did today.

[39august]

So how long was your actual wait time and what do you mean by "land based" phone system?

[AbbyCruiser45]

I had this back in July. I was told 4 minutes and actually waited an hour and 20. Either something weird happened or it was not close to accurate. 

[twincheryl]

10 minutes ago, AbbyCruiser45 said:

I had this back in July. I was told 4 minutes and actually waited an hour and 20. Either something weird happened or it was not close to accurate. 

Same… happened two different times… not close to accurate!

[PaulS]

Several days ago I had to call about a payment issue and the system indicated my wait time would be 8 minutes. The wait time ended up being 50 minutes.

[islabahia]

This happened to me the other day.  Was told wait time was 15 minutes..after 49 minutes on hold I hung up.

Edited September 2, 2022 by islabahia

[Denny01]

I’ve never had a problem calling about any of my cruises…..my TA answers 95% of the time or I leave a message and they get back soonest. If its very important and their office is closed, they respond back. If not a barnburner, they call the next business day usually With the answer.  And I find emails with them even more handier.

 

All very nice and easy; More OBC; many times better SR rates; support for emergencies; answer most questions right then or They make the call to the Cruise Line, and while on hold do their work on other issues; support for non-cruise issues; they make sure what I expected in a reservation is what I actually get; etc. 

 

But, yes I dont have ‘direct control’ of my reservation and get to wait on line for extended times to talk to the wrong person and then be put on hold again. Done that and Quit Doing That. 

 

den