caribill Posted September 2, 2022 #1 Share Posted September 2, 2022 Today I was surprised that when I called Princess 1-800-PRINCESS number, after a relatively short time on hold, I was given the option to have a callback instead of waiting on the line. It worked!!!!!!! This was with the Princess main number to reach a front line rep. I have no idea if it is available if you are transferred to another department and have to hold then. 4 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted September 2, 2022 #2 Share Posted September 2, 2022 2 minutes ago, caribill said: Today I was surprised that when I called Princess 1-800-PRINCESS number, after a relatively short time on hold, I was given the option to have a callback instead of waiting on the line. It worked!!!!!!! This was with the Princess main number to reach a front line rep. I have no idea if it is available if you are transferred to another department and have to hold then. Yes, it works also if you click an option for another dept. Implementation about 2 weeks ago. It sure helps! 1 Link to comment Share on other sites More sharing options...
Rare Paula_MacFan Posted September 2, 2022 #3 Share Posted September 2, 2022 1 1 Link to comment Share on other sites More sharing options...
JudithLynne Posted September 2, 2022 #4 Share Posted September 2, 2022 I used it two days ago and was very pleased with the service. 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted September 2, 2022 #5 Share Posted September 2, 2022 3 hours ago, caribill said: This was with the Princess main number to reach a front line rep. I have no idea if it is available if you are transferred to another department and have to hold then. 3 hours ago, PacnGoNow said: Yes, it works also if you click an option for another dept. Implementation about 2 weeks ago. It sure helps! It does not work when transferred to Customer Solutions. You just have to wait them out. The Muzak tune has changed, but almost as annoying after several minutes. Link to comment Share on other sites More sharing options...
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