Russell21 Posted October 26, 2022 #1 Share Posted October 26, 2022 Why is it when you try to phone Princess in Sydney that you get shuffled around the world to an operator from anywhere. Now I'm not in any way racially biased but unfortunately some of these people have a slightly less than perfect grasp of our language. This current dummy spit concerns trying to get a confirmation email regarding a missed port, so that I can forward it to my insurance company for a claim. Monday of last week I made the request, to a heavily accented operator who gave every indication that they didn't have a clue what I was talking about, and was assured that I would have it within 72 hours. I have in the past usually received these emails within 24 hours. Well here we are now and I've just completed a repeat of last week's call with a similar operator, assured email within 24Hrs, fingers crossed. To the Princess person who scans these pages, please give us a number to the Sydney office like it used to be. Rant over! 3 Link to comment Share on other sites More sharing options...
NSWP Posted October 26, 2022 #2 Share Posted October 26, 2022 Thanks Russell. Princess Call Centre is probably in the Philippines - dare I say it? Cheap Labour. Link to comment Share on other sites More sharing options...
Belmont Babe Posted October 26, 2022 #3 Share Posted October 26, 2022 (edited) Try an email to solutions@princesscruises.com.au It took a few days but I got the answer in "writing" to use as support if I ever needed to escalate it. Edited October 26, 2022 by Belmont Babe spelling 1 Link to comment Share on other sites More sharing options...
rkmw Posted October 27, 2022 #4 Share Posted October 27, 2022 Why didn’t you get something off guest services whilst onboard 1 Link to comment Share on other sites More sharing options...
Aus Traveller Posted October 27, 2022 #5 Share Posted October 27, 2022 3 hours ago, NSWP said: Thanks Russell. Princess Call Centre is probably in the Philippines - dare I say it? Cheap Labour. Someone in my family had to reluctantly set up a small call centre in the Philippines because they can't find enough staff here. Link to comment Share on other sites More sharing options...
timtam2 Posted October 27, 2022 #6 Share Posted October 27, 2022 Use the webchat. That is manned by Princess AU staff Link to comment Share on other sites More sharing options...
Rare Cbtours Posted October 27, 2022 #7 Share Posted October 27, 2022 6 hours ago, Russell21 said: Why is it when you try to phone Princess in Sydney that you get shuffled around the world to an operator from anywhere. Now I'm not in any way racially biased but unfortunately some of these people have a slightly less than perfect grasp of our language. This current dummy spit concerns trying to get a confirmation email regarding a missed port, so that I can forward it to my insurance company for a claim. Monday of last week I made the request, to a heavily accented operator who gave every indication that they didn't have a clue what I was talking about, and was assured that I would have it within 72 hours. I have in the past usually received these emails within 24 hours. Well here we are now and I've just completed a repeat of last week's call with a similar operator, assured email within 24Hrs, fingers crossed. To the Princess person who scans these pages, please give us a number to the Sydney office like it used to be. Rant over! I have a Sydney number that our PvP phones from however he is located in Philipinnes so guessing it just patches in??? It took him a couple of weeks of chafing to get our letter for missed port. I just collected our letter re Geraldton being missed today. Service desk seem to think if we send that, which mentions cruise number (rather than individual names), and we send along with our itinerary which has our personalised details and the cruise number. 1 Link to comment Share on other sites More sharing options...
buchhalm Posted October 27, 2022 #8 Share Posted October 27, 2022 Luckily, the Philippine staff have a better grasp of the English language than about 85% of the population here in Hurstville or Bankstown. Just saying... Not so much if you are redirected to India. 2 Link to comment Share on other sites More sharing options...
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