Native Floridian 26 Posted November 23, 2022 #1 Share Posted November 23, 2022 I'm getting the Oops something went wrong no matter which cruise I select. Is this happening to you? Link to comment Share on other sites More sharing options...
Rare FionaMG Posted November 23, 2022 #2 Share Posted November 23, 2022 Just now, Native Floridian 26 said: I'm getting the Oops something went wrong no matter which cruise I select. Is this happening to you? Yup, me too. 🙄 1 Link to comment Share on other sites More sharing options...
Wivian Posted November 23, 2022 #3 Share Posted November 23, 2022 They’ve gone sailing again… 1 Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted November 23, 2022 #4 Share Posted November 23, 2022 This Black Friday sale has been a shambles. 1 1 Link to comment Share on other sites More sharing options...
Mike.S Posted November 23, 2022 #5 Share Posted November 23, 2022 Sadly anything to do with Royal's IT is a shambles 1 Link to comment Share on other sites More sharing options...
whoareyou2000 Posted November 23, 2022 #6 Share Posted November 23, 2022 Royal and X are both down. Use same IT I guess. Link to comment Share on other sites More sharing options...
Ken at the beach Posted November 23, 2022 #7 Share Posted November 23, 2022 Cruising power is also down. Link to comment Share on other sites More sharing options...
Moonarino Posted November 23, 2022 #8 Share Posted November 23, 2022 18 minutes ago, whoareyou2000 said: Royal and X are both down. Use same IT I guess. Yep, they do. Aren't "sale days" just wonderful. Link to comment Share on other sites More sharing options...
tangled1010 Posted November 23, 2022 #9 Share Posted November 23, 2022 Good , maybe Royal is "fixing" the issue with the Cruise Planner purchases not going through. I still could not make a purchase as of this morning and this has been going on since last Friday. Same old "check credit card number" error. 1 Link to comment Share on other sites More sharing options...
davekathy Posted November 23, 2022 #10 Share Posted November 23, 2022 26 minutes ago, whoareyou2000 said: Royal and X are both down. Use same IT I guess. I was just in Celebrity's and RCs websites with no issues. Mock bookings and in my CP for our future cruises. Link to comment Share on other sites More sharing options...
Ken at the beach Posted November 23, 2022 #11 Share Posted November 23, 2022 Just came back up. 2 Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted November 23, 2022 #12 Share Posted November 23, 2022 5 minutes ago, Ourusualbeach said: Just came back up. So did the cruise planner. 1 Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted November 23, 2022 #13 Share Posted November 23, 2022 The app is messed up again though... It only shows one cruise again. Oddly, it's not my next cruise but the second one on my list. Link to comment Share on other sites More sharing options...
davekathy Posted November 23, 2022 #14 Share Posted November 23, 2022 7 minutes ago, Tree_skier said: The app is messed up again though... It only shows one cruise again. Oddly, it's not my next cruise but the second one on my list. Same here. Celebrity's app is doing the same thing. Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted November 23, 2022 #15 Share Posted November 23, 2022 (edited) It's sad, because until last Friday I was having really good success with Royal IT and thought they had turned the corner. My next cruise is NCL and there IT is worse than Royal's. I was recently commenting on the difference to friends. I'll need to go back and correct my statements. Edited November 23, 2022 by Tree_skier 1 Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted November 23, 2022 Author #16 Share Posted November 23, 2022 Thanks everyone! Link to comment Share on other sites More sharing options...
Moonarino Posted November 23, 2022 #17 Share Posted November 23, 2022 26 minutes ago, Tree_skier said: . . . My next cruise is NCL and there IT is worse than Royal's. That's hard to imagine. Lol. I've always thought Royal's website was the worst in the industry (that I knew of), which is odd because Celebrity and Royal definitely share corporate IT. Apparently different teams because the differences between the two websites are remarkable -- but X and Royal apps share exactly the same email address. I've written to both. It's just odd that I like one so much better than the other. Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted November 24, 2022 #18 Share Posted November 24, 2022 22 hours ago, Moonarino said: That's hard to imagine. Lol. I've always thought Royal's website was the worst in the industry (that I knew of), which is odd because Celebrity and Royal definitely share corporate IT. Apparently different teams because the differences between the two websites are remarkable -- but X and Royal apps share exactly the same email address. I've written to both. It's just odd that I like one so much better than the other. As an example. If you order something in their version of the cruise planner there is no way to cancel it online. You must call, go through the phone tree (press 2, press 3, press2) and then wait until someone comes online, which can be a while, then hope the agent actually knows how to do whatever your are asking. So far I've had a 50% success rate getting them to cancel something that I have ordered when I have called in. 1 Link to comment Share on other sites More sharing options...
AlohaLivin Posted November 24, 2022 #19 Share Posted November 24, 2022 It’s been on and off for us since the early Black Friday sale began. It will likely continue to be a problem through the holidays since clearly the issue is not corrected. All you can do is just keep trying. 🤞🏼 1 Link to comment Share on other sites More sharing options...
jencruzin Posted November 29, 2022 #20 Share Posted November 29, 2022 HERE THEY GO AGAIN. Three hours down, currently. While the website comes up, logging in hangs and does nothing but spin. Link to comment Share on other sites More sharing options...
ONECRUISER Posted November 29, 2022 #21 Share Posted November 29, 2022 1 hour ago, jencruzin said: HERE THEY GO AGAIN. Three hours down, currently. While the website comes up, logging in hangs and does nothing but spin. Been on/off all morning, no issues on my end 2 Link to comment Share on other sites More sharing options...
jencruzin Posted November 30, 2022 #22 Share Posted November 30, 2022 On 11/29/2022 at 12:59 PM, ONECRUISER said: Been on/off all morning, no issues on my end For me, it came back up around 9pm yesterday, all good now. Link to comment Share on other sites More sharing options...
ONECRUISER Posted November 30, 2022 #23 Share Posted November 30, 2022 16 minutes ago, jencruzin said: For me, it came back up around 9pm yesterday, all good now. Good, hate when I want do something important it seems to be down. Happened few times on me before 1 Link to comment Share on other sites More sharing options...
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