Katems75 Posted December 12, 2022 #151 Share Posted December 12, 2022 Are all of these November 18 refunds people are waiting for actual refunds for previously booked things, or are they the infamous 'pending' charges when RC wouldn't accept anyone's credit card, which then for whatever reason ended up turning into real charges that need to be refunded? Link to comment Share on other sites More sharing options...
1david7777 Posted December 13, 2022 #152 Share Posted December 13, 2022 Received all my refunds for 11/19 today…… I had been too busy cruising to do any follow up, so it was a nice surprise to reconcile all my cruise spending over the last few weeks, to find this money back where it belongs….. in my cruise account ready to be spent again. Link to comment Share on other sites More sharing options...
LittleJoefromKokomo Posted December 13, 2022 #153 Share Posted December 13, 2022 Finally got my refund today, however one purchase was refunded in two payments which is a little odd Link to comment Share on other sites More sharing options...
Biker19 Posted December 13, 2022 #154 Share Posted December 13, 2022 2 hours ago, UnregisteredUser said: Finally got my refund today, however one purchase was refunded in two payments which is a little odd Normal for RCI. Link to comment Share on other sites More sharing options...
Rare colesc15 Posted December 13, 2022 #155 Share Posted December 13, 2022 (edited) Sent the guy at Michael Bayleys an email early yesterday morning as he said to reach out to him directly.. We'll see how long it takes for him to respond and how many times I'll have to explain their system charged me twice but the total line didn't reflect only one lol. This is my email confirmation.. Now try explaining it to someone who's English is poor and won't look at the email Edited December 13, 2022 by colesc15 1 Link to comment Share on other sites More sharing options...
robmtx Posted December 13, 2022 #156 Share Posted December 13, 2022 Big batch of refunds from the 18th/19th went thru. I think *MOST* of you should have all your refunds now if you cancelled on or around that date. Yea it took awhile, but at least it's done! I never had to call, just wait for it. Link to comment Share on other sites More sharing options...
Gigi1068 Posted December 13, 2022 Author #157 Share Posted December 13, 2022 I received my refund this morning. Instead of individual refunds for cancelled orders, it was one refund for the full amount owed. Either way, I’m glad it’s done. 3 Link to comment Share on other sites More sharing options...
latebuyer Posted December 13, 2022 #158 Share Posted December 13, 2022 I still haven’t received my refunds. They said they processed them thursday. Link to comment Share on other sites More sharing options...
atabs12 Posted December 13, 2022 #159 Share Posted December 13, 2022 I received my refunds from 11/18 on Sunday 12/11 Link to comment Share on other sites More sharing options...
crooooze Posted December 13, 2022 #160 Share Posted December 13, 2022 Just got my Nov 18 refunds today… But the transactions were pre-dated back Dec 8. Anyways, I’m good now and I didn’t have to call them. 1 Link to comment Share on other sites More sharing options...
dc15 Posted December 13, 2022 #161 Share Posted December 13, 2022 Got my 11/8 refunds today as well 1 Link to comment Share on other sites More sharing options...
Dorh Posted December 13, 2022 #162 Share Posted December 13, 2022 4 hours ago, latebuyer said: I still haven’t received my refunds. They said they processed them thursday. I received the same answer. Still waiting. I just wrote to MBayley. Curious if it will be expedited. Link to comment Share on other sites More sharing options...
mmtska Posted December 14, 2022 #163 Share Posted December 14, 2022 Got our refunds today too! Dated Dec 8th which was weird, but it's done, so it doesn't matter. 1 Link to comment Share on other sites More sharing options...
Rare colesc15 Posted December 14, 2022 #164 Share Posted December 14, 2022 Day 3 of not hearing back from the dude at Bayleys office who told me to reach out directly to him. I'm close to saying screw it and just letting Royal keep the extra $200 so I don't have to deal with it. Sucks but less frustration that dealing with them Link to comment Share on other sites More sharing options...
Dorh Posted December 14, 2022 #165 Share Posted December 14, 2022 Got our refund today, dated today. All my refunds have been completed. 1 Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted December 14, 2022 #166 Share Posted December 14, 2022 I got my 11/18 refund this morning. All is well. 1 Link to comment Share on other sites More sharing options...
Rare colesc15 Posted December 15, 2022 #167 Share Posted December 15, 2022 Got a call from the individual I was working with at Michael Bayleys office apologizing for the back and forth and he found the missing money they they charged me and expedited the refund. He also added obc to my next cruise due to the headaches and told me to contact him directly if I run into any future issues. Loved it. Sounds like my double charges are coming to an end! 6 Link to comment Share on other sites More sharing options...
Gigi1068 Posted December 15, 2022 Author #168 Share Posted December 15, 2022 @colesc15 That’s great news! Link to comment Share on other sites More sharing options...
crd27 Posted December 18, 2022 #169 Share Posted December 18, 2022 I'm still waiting for my refund from 11/19. I think I might need to call on Monday... Link to comment Share on other sites More sharing options...
Gigi1068 Posted December 18, 2022 Author #170 Share Posted December 18, 2022 10 hours ago, crd27 said: I'm still waiting for my refund from 11/19. I think I might need to call on Monday... Oh no! Things have been quiet on this thread, so I thought all was resolved for everyone. Definitely, follow up with a call or email. Link to comment Share on other sites More sharing options...
crd27 Posted December 20, 2022 #171 Share Posted December 20, 2022 On 12/17/2022 at 7:30 PM, crd27 said: I'm still waiting for my refund from 11/19. I think I might need to call on Monday... I called and they wouldn't help me because my cruise was booked though my TA, even though the specific order/cancellation was done via the website independently. Anyway, I contacted my TA and she got back with me and said there were "issues" (as we all know from this thread) but to expect my refund in 7-10 business days. Here's hoping... Link to comment Share on other sites More sharing options...
pittnh Posted December 22, 2022 #172 Share Posted December 22, 2022 Still waiting for an 11/26 black friday refund Link to comment Share on other sites More sharing options...
pittnh Posted December 22, 2022 #173 Share Posted December 22, 2022 On 12/4/2022 at 3:55 AM, FamilyCruiserUK said: Still waiting here for refunds from black friday sales. Hopefully by end of this coming week. did you get your Black Friday refund? Link to comment Share on other sites More sharing options...
pittnh Posted December 22, 2022 #174 Share Posted December 22, 2022 so I just tried calling customer service, 1pm EST. I went through their labyrinth menu tree, finally got to "please hold for a representative" and 30 seconds later a message said "our offices are currently closed, please call back during normal business hours". So 1pm EST on a Thursday is not normal business hours? 😠 Link to comment Share on other sites More sharing options...
pittnh Posted December 22, 2022 #175 Share Posted December 22, 2022 EDIT: I found my refund. I finally got in touch with customer service. The refund was issued to the credit card used to make the reservation, not the card I booked the excursion with. Weird they would do it that way but at least I'm glad they processed the refund. 2 Link to comment Share on other sites More sharing options...
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