CaribbeanBound Posted December 21, 2022 #1 Share Posted December 21, 2022 (edited) Has anyone successfully applied and received the "Shareholder Onboard Credit" for your Celebrity cruise for being an RCL shareholder? Every time I try submitting my information at Shareholder Benefit Request | Online Survey Software (questionpro.com) the website fails. Been trying for 3 weeks. Edited December 21, 2022 by CaribbeanBound Link to comment Share on other sites More sharing options...
Northern Aurora Posted December 21, 2022 #2 Share Posted December 21, 2022 We scan the application form and the brokerage statement as a PDF file and submit by e-mail. Absolutely no problems. For an upcoming set of B2B2B2B cruises we received confirmation extremely quickly. Link to comment Share on other sites More sharing options...
wrk2cruise Posted December 21, 2022 #3 Share Posted December 21, 2022 I used the survey method about a week ago for a sailing in Oct 2024. Received confirmation last Saturday. Link to comment Share on other sites More sharing options...
WestLakeGirl Posted December 21, 2022 #4 Share Posted December 21, 2022 30 minutes ago, CaribbeanBound said: Has anyone successfully applied and received the "Shareholder Onboard Credit" for your Celebrity cruise for being an RCL shareholder? Every time I try submitting my information at Shareholder Benefit Request | Online Survey Software (questionpro.com) the website fails. Been trying for 3 weeks. Try clearing your cache If all else fails, you can submit the form and the documents by snail mail Link to comment Share on other sites More sharing options...
wrk2cruise Posted December 21, 2022 #5 Share Posted December 21, 2022 You can also submit via email to ShareholderBenefit@rccl.com 4 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted December 21, 2022 #6 Share Posted December 21, 2022 I recently applied for 8 cruises (out through 2024) at the same time using the web portal on the stockholders website. I received all credits within 72 hours. 2 Link to comment Share on other sites More sharing options...
TMLAalum Posted December 21, 2022 #7 Share Posted December 21, 2022 Interesting that stockholder benefit is approved for sailings far in advance! I have bought/sold/bought again and, while I will be a shareholder for our February cruise, I may not for our August 2024 sailing. Hmmmm. Link to comment Share on other sites More sharing options...
the penguins Posted December 21, 2022 #8 Share Posted December 21, 2022 2 hours ago, CaribbeanBound said: Has anyone successfully applied and received the "Shareholder Onboard Credit" for your Celebrity cruise for being an RCL shareholder? Every time I try submitting my information at Shareholder Benefit Request | Online Survey Software (questionpro.com) the website fails. Been trying for 3 weeks. Approved on every cruise. Link to comment Share on other sites More sharing options...
dcbiker97 Posted December 21, 2022 #9 Share Posted December 21, 2022 On this last cruise I had a devil of a time getting it. Probably 10 tries. Finally got the suite concierge to handle, which he did. Then just last week, I submitted online for three upcoming cruises and get credits within two days of submitting! I swear the process 10 a day and throw the rest in the trash. No rhyme or reason. Link to comment Share on other sites More sharing options...
Northern Aurora Posted December 21, 2022 #10 Share Posted December 21, 2022 Years ago the process at times was slow and periodically we had to re-submit. But even before the pandemic the process has been very speedy for us. Sometimes surprisingly speedy, even having the shareholder OBC applied on a weekend and within 24 hours. Link to comment Share on other sites More sharing options...
Rare mahdnc Posted December 21, 2022 #11 Share Posted December 21, 2022 3 hours ago, CaribbeanBound said: Has anyone successfully applied and received the "Shareholder Onboard Credit" for your Celebrity cruise for being an RCL shareholder? Every time I try submitting my information at Shareholder Benefit Request | Online Survey Software (questionpro.com) the website fails. Been trying for 3 weeks. Yes, I was successful in getting the shareholder benefit applied to two cruises that I booked last month. I emailed shareholderbenefit@rccl.com and received the benefit 3 hrs 8 min later according to the email time stamps. 1 Link to comment Share on other sites More sharing options...
SusieAV8R Posted December 22, 2022 #12 Share Posted December 22, 2022 5 hours ago, WestLakeGirl said: Try clearing your cache If all else fails, you can submit the form and the documents by snail mail I submitted and received Shareholder OBCs for the next 11 cruises. Completed the RCL online form and attached a copy of my monthly investment statement with my account number and other such identifying info blacked out. Link to comment Share on other sites More sharing options...
CaribbeanBound Posted December 22, 2022 Author #13 Share Posted December 22, 2022 Well those responses are exactly what I would hope and expect to occur. It's been over two weeks and I haven't been able to submit via the website and have not gotten any response via email. I'll keep trying. Thank you. Link to comment Share on other sites More sharing options...
Northern Aurora Posted December 22, 2022 #14 Share Posted December 22, 2022 I am curious -- if you are e-mailing the request are you receiving the auto response e-mail acknowledging that the request has been received? Have you considered calling the Captain's Club? Link to comment Share on other sites More sharing options...
Wineaux007 Posted December 23, 2022 #15 Share Posted December 23, 2022 4 hours ago, CaribbeanBound said: Well those responses are exactly what I would hope and expect to occur. It's been over two weeks and I haven't been able to submit via the website and have not gotten any response via email. I'll keep trying. Thank you. Submit via email as someone mentioned above, and attach a copy of your brokerage statement. You will get an immediate auto response, and a day or so later, you will receive the OBC in your cruise planner. It's not rocket science. I've gotten approval for two sailings in the Spring of 2024. Link to comment Share on other sites More sharing options...
SusieAV8R Posted December 23, 2022 #16 Share Posted December 23, 2022 5 hours ago, CaribbeanBound said: Well those responses are exactly what I would hope and expect to occur. It's been over two weeks and I haven't been able to submit via the website and have not gotten any response via email. I'll keep trying. Thank you. Most of the time, I see that I have the credit by logging into my X account and reviewing a particular cruise. Have you tried that? Link to comment Share on other sites More sharing options...
RTShaker Posted December 24, 2022 #17 Share Posted December 24, 2022 I submitted mine at 10PM on Thursday and received my credit confirmation at 7PM Friday for my next four cruises. 1 Link to comment Share on other sites More sharing options...
Lastdance Posted December 24, 2022 #18 Share Posted December 24, 2022 Mine took quite a bit longer this time, so I actually submitted it again; however, the same day it was sent to me. In the past, it has been much faster. Link to comment Share on other sites More sharing options...
t18c97 Posted December 24, 2022 #19 Share Posted December 24, 2022 Submitted two on Thursday, one for a 9/2023 sailing and the other for a 5/2024 sailing, both approved and added to the account on Friday. Link to comment Share on other sites More sharing options...
stones902 Posted December 25, 2022 #20 Share Posted December 25, 2022 Is there an issue using shareholder credit along with other discounts (such as Elite +)? Link to comment Share on other sites More sharing options...
wrk2cruise Posted December 25, 2022 #21 Share Posted December 25, 2022 No not like it used to be. Now it's able to be combined with all the standard promotions. Link to comment Share on other sites More sharing options...
CaribbeanBound Posted December 25, 2022 Author #22 Share Posted December 25, 2022 Thank you for the suggestions. When I tried emailing it, I got no response even after 3 weeks. I decided the lack of response may have been related to sending the email via my business email. I resent the email via the web address I have on file for Celebrity and received a form email reply saying it was received the following day. So that's a start. I have yet to see the credit but given the holiday I don't think I need to bother them again until the New Year. 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted December 25, 2022 #23 Share Posted December 25, 2022 3 hours ago, stones902 said: Is there an issue using shareholder credit along with other discounts (such as Elite +)? Not any longer. There use to be a no double dipping rule but they eliminated - I've gotten along with numerous other discounts and obc's Link to comment Share on other sites More sharing options...
Lastdance Posted December 25, 2022 #24 Share Posted December 25, 2022 On 12/24/2022 at 7:51 AM, RTShaker said: I submitted mine at 10PM on Thursday and received my credit confirmation at 7PM Friday for my next four cruises. You have reminded me that I need to submit a few more for '23 & '24...thanks! Link to comment Share on other sites More sharing options...
Linda W. Posted December 27, 2022 #25 Share Posted December 27, 2022 What IS the shareholder benefit and/or where to find it? Link to comment Share on other sites More sharing options...
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