Rare KKB Posted December 29, 2022 #1 Share Posted December 29, 2022 Keep getting an error message... Think I'll get it thru Saturday? Link to comment Share on other sites More sharing options...
lgdesign Posted December 29, 2022 #2 Share Posted December 29, 2022 I went through this two days ago for two cruises... kept getting multiple error messages (requiring signing out and re-signing into my account) but kept at it and eventually got it to work. It was unnecessarily arduous, but I'm pretty tenacious... good luck! Link to comment Share on other sites More sharing options...
zqvol Posted December 29, 2022 #3 Share Posted December 29, 2022 Just call the 800 number. Link to comment Share on other sites More sharing options...
CILCIANRQTS Posted December 29, 2022 #4 Share Posted December 29, 2022 5 minutes ago, zqvol said: Just call the 800 number. Or your travel agent…😎 1 Link to comment Share on other sites More sharing options...
lgdesign Posted December 29, 2022 #5 Share Posted December 29, 2022 Also a good option... but the last time I called, I got a less than stellar rep who screwed up my reservation. Most of the time, I've gotten good results when calling, but that last one left me gun shy. Link to comment Share on other sites More sharing options...
AtlantaAlly Posted December 29, 2022 #6 Share Posted December 29, 2022 You don’t have to pay it by Saturday unless your cruise leaves on Sunday. You just have to pay it before you get on board at least one day in advance of your cruise. 5 Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted December 29, 2022 #7 Share Posted December 29, 2022 26 minutes ago, KKB said: Keep getting an error message... Think I'll get it thru Saturday? Why is Saturday relevant? Link to comment Share on other sites More sharing options...
hallux Posted December 29, 2022 #8 Share Posted December 29, 2022 (edited) 4 minutes ago, ChiefMateJRK said: Why is Saturday relevant? Some people think that since the change goes into effect on Sunday they need to pre-pay before Sunday. But, as pointed out by someone else, those of us that read the entire message from NCL know that is not the case - we can pre-pay as late as 2 days before the cruise and still pay the old rate. Edited December 29, 2022 by hallux 5 Link to comment Share on other sites More sharing options...
JandC_Cruising Posted December 29, 2022 #9 Share Posted December 29, 2022 3 minutes ago, ChiefMateJRK said: Why is Saturday relevant? Some people are misinterpreting the timing rules for the increase in DSC's and think they need to pay them before the end of the year. As someone mentioned, as long as you booked your cruise under the old DSC rates, you get that lower rate AS LONG AS YOU PRE-PAY BEFORE YOUR CRUISE. 3 Link to comment Share on other sites More sharing options...
JandC_Cruising Posted December 29, 2022 #10 Share Posted December 29, 2022 LOL! @hallux is a faster typist than I am! 🤪 1 Link to comment Share on other sites More sharing options...
Rare cruiseny4life Posted December 29, 2022 #11 Share Posted December 29, 2022 6 minutes ago, hallux said: Some people think that since the change goes into effect on Sunday they need to pre-pay before Sunday. But, as pointed out by someone else, those of us that read the entire message from NCL know that is not the case - we can pre-pay as late as 2 days before the cruise and still pay the old rate. I also don't trust NCL further than I can spit (and I'm bad at spitting), so I prepaid when the announcement came out. Yes @ChiefMateJRK I gave NCL a loan to hold them over from bankruptcy until my March cruise. 2 3 Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted December 29, 2022 #12 Share Posted December 29, 2022 15 minutes ago, cruiseny4life said: I also don't trust NCL further than I can spit (and I'm bad at spitting), so I prepaid when the announcement came out. Yes @ChiefMateJRK I gave NCL a loan to hold them over from bankruptcy until my March cruise. That was real nice of you, but I really don't understand why you're directing this to me. Help me out. You don't trust NCL further than you can spit so you gave them an interest free loan that you didn't have to? That doesn't make much sense. Link to comment Share on other sites More sharing options...
lgdesign Posted December 29, 2022 #13 Share Posted December 29, 2022 (edited) 36 minutes ago, cruiseny4life said: I also don't trust NCL further than I can spit (and I'm bad at spitting), so I prepaid when the announcement came out. Yes @ChiefMateJRK I gave NCL a loan to hold them over from bankruptcy until my March cruise. I felt the same way... would rather just take care of it now and avoid an argument/headache later with a rep who was just hired or didn't understand the timing and nuances. Just because NCL is supposed to honor the lower priced DSC (if it applies to your cruise) as long as you pay two days before you sail, doesn't mean they will when the time comes. And I feel the further away we get from the recent announcement, the more confusing it will be to the reps/NCL's web site and easier to screw up. Better safe than sorry. Edited December 29, 2022 by lgdesign 1 Link to comment Share on other sites More sharing options...
lgdesign Posted December 29, 2022 #14 Share Posted December 29, 2022 (edited) Would still like to know why the website is being so wonky and problematic these days for those who are trying to prepay the DSC online (for whatever their personal reasons are). Was also being finicky for other things I was trying to purchase for my reservation. Edited December 29, 2022 by lgdesign Link to comment Share on other sites More sharing options...
Rare cruiseny4life Posted December 29, 2022 #15 Share Posted December 29, 2022 21 minutes ago, ChiefMateJRK said: That was real nice of you, but I really don't understand why you're directing this to me. Help me out. You don't trust NCL further than you can spit so you gave them an interest free loan that you didn't have to? That doesn't make much sense. You always hate paying prepaid gratuities. Or, am I thinking of someone else? Link to comment Share on other sites More sharing options...
AtlantaAlly Posted December 29, 2022 #16 Share Posted December 29, 2022 15 minutes ago, lgdesign said: Would still like to know why the website is being so wonky and problematic these days for those who are trying to prepay the DSC online (for whatever their personal reasons are). Was also being finicky for other things I was trying to purchase for my reservation. Their payment portals were down for a period over the holiday and there are still wonky issues. Ask your travel agent- they’ll tell you that NCL couldn’t process any payments that they were trying to submit for a couple of days. Likely related. or try a different device/browser. I went from app to desktop and was able to get my spa appointments booked when the app kept crashing. 1 Link to comment Share on other sites More sharing options...
Rare KKB Posted December 29, 2022 Author #17 Share Posted December 29, 2022 1 hour ago, hallux said: Some people think that since the change goes into effect on Sunday they need to pre-pay before Sunday. But, as pointed out by someone else, those of us that read the entire message from NCL know that is not the case - we can pre-pay as late as 2 days before the cruise and still pay the old rate. AH...yes, I didn't see that...just as well, apparently the payment DID go thru... Oh, well, they are PAID Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted December 29, 2022 #18 Share Posted December 29, 2022 26 minutes ago, cruiseny4life said: You always hate paying prepaid gratuities. Or, am I thinking of someone else? Thanks. I am one of several who report that we don't pay them until we have to, or it is otherwise advantageous. "Hate" is probably not the right word. Historically, I've just let them post to the on-board account, even if they've gone up a buck or so. Now, we're taking longer cruises and in some cases the increase per person per day will exceed $4. That's over $80 for a ten day cruise for two. In that case, I'll prepay them a week before sail date. I believe my next cruise was booked when the DSC was $15.50. That cruise is well past final payment and when I review it on NCL.com, I still have the option to prepay at the $15.50 per day. I don't believe the recent increase changed how this worked. I do enjoy letting them accrue on-board so that if I have a prepaid SHOREX cancellation it's unlikely I'll be among the miserable throng who have to wait for hours in a line to get their cash refunds (hyperbole intended). 😃 Link to comment Share on other sites More sharing options...
Rare wil e coyote Posted December 29, 2022 #19 Share Posted December 29, 2022 1 hour ago, AtlantaAlly said: Their payment portals were down for a period over the holiday and there are still wonky issues. Ask your travel agent- they’ll tell you that NCL couldn’t process any payments that they were trying to submit for a couple of days. Likely related. or try a different device/browser. I went from app to desktop and was able to get my spa appointments booked when the app kept crashing. Most likely, NCL's software was written by the same outfit that created SWA's crew scheduling software! 🤪 5 Link to comment Share on other sites More sharing options...
TYTY Posted December 30, 2022 #20 Share Posted December 30, 2022 I was just able to pay mine! Link to comment Share on other sites More sharing options...
Rare mking8288 Posted December 30, 2022 #21 Share Posted December 30, 2022 2 hours ago, lgdesign said: Would still like to know why the website is being so wonky and problematic these days for those who are trying to prepay the DSC online ... ... perhaps, partially associated with that 9% reduction in back office workforce announced ?? It is - I suspect - NOT just machine intelligence being impacted, rather it has to do with them not responding to an assigned Case Number (2nd. request) that I'm not going off-topic. And, it's holiday & year-end vacat' time, LOL with a skeletal staff. Link to comment Share on other sites More sharing options...
Rare SimplyAlbert Posted December 30, 2022 #22 Share Posted December 30, 2022 I just tried paying mine for an upcoming cruise and the site errored out. It did, however, process the payment for my shore excursions, which were in the same cart. Link to comment Share on other sites More sharing options...
Tutone56 Posted December 30, 2022 #23 Share Posted December 30, 2022 If you prepay service charges before final payment and need to cancel, are they refundable? Link to comment Share on other sites More sharing options...
Rare debenson0723 Posted December 30, 2022 #24 Share Posted December 30, 2022 10 minutes ago, Tutone56 said: If you prepay service charges before final payment and need to cancel, are they refundable? Yes Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted December 30, 2022 #25 Share Posted December 30, 2022 18 minutes ago, Tutone56 said: If you prepay service charges before final payment and need to cancel, are they refundable? Why does final payment have anything to do with this? Link to comment Share on other sites More sharing options...
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