Rare Rick&Jeannie Posted January 1, 2023 #1 Share Posted January 1, 2023 First time sailing on Carnival since purchasing CCL stock. I've looked everywhere I can think of...but I admit I am not familiar with Carnival's online system! Link to comment Share on other sites More sharing options...
Rare shof515 Posted January 1, 2023 #2 Share Posted January 1, 2023 on top click on Booking and order details and then click on View Invoice details. the onboard credit is listed on that page it can also be found in the print documents page by printing the general information. it is on page 2 both pages will show you the total onboard credit you have in your booking. if you have onboard credit from a promo, you will need do some math to make sure everything adds up correctly Link to comment Share on other sites More sharing options...
Sailin_Pirate Posted January 1, 2023 #3 Share Posted January 1, 2023 1 hour ago, Rick&Jeannie said: First time sailing on Carnival since purchasing CCL stock. I've looked everywhere I can think of...but I admit I am not familiar with Carnival's online system! Probably a dumb question , but did you submit the information to Carnival? They don't magically know you own stock. 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted January 1, 2023 Author #4 Share Posted January 1, 2023 15 minutes ago, Sailin_Pirate said: Probably a dumb question , but did you submit the information to Carnival? They don't magically know you own stock. Oh yes... Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted January 1, 2023 Author #5 Share Posted January 1, 2023 2 hours ago, shof515 said: on top click on Booking and order details and then click on View Invoice details. the onboard credit is listed on that page it can also be found in the print documents page by printing the general information. it is on page 2 both pages will show you the total onboard credit you have in your booking. if you have onboard credit from a promo, you will need do some math to make sure everything adds up correctly Many thanks! Should credits appear even though it is before final payment? I'm not seeing anything on that page... Link to comment Share on other sites More sharing options...
Elaine5715 Posted January 1, 2023 #6 Share Posted January 1, 2023 4 hours ago, Rick&Jeannie said: First time sailing on Carnival since purchasing CCL stock. I've looked everywhere I can think of...but I admit I am not familiar with Carnival's online system! Did you include an email address with your request? Did you get an email acknowledgment? How long ago did you submit? Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted January 1, 2023 Author #7 Share Posted January 1, 2023 Yes...I got an email confirmation that it was received. I'm sure it's just because it's not been long enough. Just a few days ago... The main thing is...now I know where to look! Thanks everybody! Link to comment Share on other sites More sharing options...
Rare shof515 Posted January 1, 2023 #8 Share Posted January 1, 2023 7 hours ago, Rick&Jeannie said: Many thanks! Should credits appear even though it is before final payment? I'm not seeing anything on that page... yes when you submit your request you will get two emails: 1)an auto reply confirmation that they received your email and anywhere from a few days to a few weeks you will get 2nd email with a response back saying they added the benefit to your booking it took them about 3 business days to approve my request Link to comment Share on other sites More sharing options...
leafsnation Posted January 1, 2023 #9 Share Posted January 1, 2023 Take that email with you in case it doesnt show on your account. Check your account second day of cruise. bob Link to comment Share on other sites More sharing options...
lostsoulcruiser Posted January 1, 2023 #10 Share Posted January 1, 2023 13 hours ago, Rick&Jeannie said: Yes...I got an email confirmation that it was received. I'm sure it's just because it's not been long enough. Just a few days ago... The main thing is...now I know where to look! Thanks everybody! When I have submitted a shareholder OBC request, it has taken a couple of weeks for the second confirmation email to be received, a little bit of patience is required. The OBC will be included with all other OBC's for your cruise, it will not be broken out as a separate line item. So, as an example, if you have a $200 OBC given at time of booking, you should be able to check your invoice page in the "Print my Documents" file and on page 2 you will see the $200 OBC. That number will increase to $300 once your shareholder OBC is approved. Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted January 2, 2023 #11 Share Posted January 2, 2023 On 12/31/2022 at 11:34 PM, Rick&Jeannie said: Many thanks! Should credits appear even though it is before final payment? I'm not seeing anything on that page... We just became shareholders a few weeks ago and applied for the credit for our upcoming cruise in April. We received a canned acknowledgement and then a week or so later an email confirming that the credit had been applied. The credit has already been used to help pay for our shore excursions. Link to comment Share on other sites More sharing options...
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