Unable to log in to HAL website

[horseymike]

Anyone besides me having issues getting logged in to HAL website today ?

[CruiserBruce]

Yes...an hour ago.

[POA1]

No. Just booked an excursion.

[horseymike]

Thanks Bruce .

Not happy you had a problem , it just lets me know it isn’t only me.

[doone]

I had an issue yesterday, but today has been fine.

[PACD_JG]

[JeannyJ]

My husband and I have been trying to login for almost an hour now. And the app doesn't want to let me login either  .... apparently my email, mariner number or password don't match their records. BUT I can login to the app my Android. Rather frustrating!

[colbe]

No problem logging in from Aotearoa/New Zealand

[JeannyJ]

And now it's working again LOL  It is going to be 11 very long days until I can finally get on the Volendam and head for Alaska!

[GlennG]

If I were to describe my experiences on the Holland America Line website today, I would describe it as a "botch up."  Let me explain some of the reasons for my frustration.  My PCC encouraged me to pay for the entire cruise as the deadline for final payment is on July 3, 2023.  I am unable to access the "payment" part of the HAL website.  Furthermore, my personal information has been distorted, and the site tells me that I'm scheduled to sail on the Rotterdam, rather than on the Noordam as I had booked months ago.  Even the "home page" is not recognizable.  Accessing the main menu is nearly impossible.  There are other issues, but I won't take the time to explain as it will only increase my personal anger and disappointment with the current state of the website.

[Haljo1935]

23 minutes ago, GlennG said:

If I were to describe my experiences on the Holland America Line website today, I would describe it as a "botch up."  Let me explain some of the reasons for my frustration.  My PCC encouraged me to pay for the entire cruise as the deadline for final payment is on July 3, 2023.  I am unable to access the "payment" part of the HAL website.  Furthermore, my personal information has been distorted, and the site tells me that I'm scheduled to sail on the Rotterdam, rather than on the Noordam as I had booked months ago.  Even the "home page" is not recognizable.  Accessing the main menu is nearly impossible.  There are other issues, but I won't take the time to explain as it will only increase my personal anger and disappointment with the current state of the website.

Eesh  - I usually see it acting winky like that overnight, in the wee hours like 2am when they're doing maintenance (assume that's way it is), then next day during "normal" hours it's back to normal. I would call in to make the payment.

[cbr663]

Yes, I was having trouble earlier today.  Itineraries were very slow loading and several were providing incorrect data points like a 10 day Southern Caribbean actually displaying an Eastern Caribbean cruise.

[Gail & Marty sailing away]

They must have been doing some work on it.😀

[bajae]

I’ve heard Chrome can be glitching so maybe try a different bowser if you are using Chrome.

[horseymike]

18 hours ago, GlennG said:

If I were to describe my experiences on the Holland America Line website today, I would describe it as a "botch up."  Let me explain some of the reasons for my frustration.  My PCC encouraged me to pay for the entire cruise as the deadline for final payment is on July 3, 2023.  I am unable to access the "payment" part of the HAL website.  Furthermore, my personal information has been distorted, and the site tells me that I'm scheduled to sail on the Rotterdam, rather than on the Noordam as I had booked months ago.  Even the "home page" is not recognizable.  Accessing the main menu is nearly impossible.  There are other issues, but I won't take the time to explain as it will only increase my personal anger and disappointment with the current state of the website.

I hope you are able to get it sorted out , I have spoken with 2 customer service representatives in the last week, they have been quite helpful and very gracious.

[hayward]

yes me too 

 

[Bill B]

On 7/2/2023 at 4:42 AM, GlennG said:

 My PCC encouraged me to pay for the entire cruise as the deadline for final payment is on July 3, 2023.

 

They've probably cancelled your booking.