Rare horseymike Posted July 1, 2023 #1 Share Posted July 1, 2023 Anyone besides me having issues getting logged in to HAL website today ? Link to comment Share on other sites More sharing options...
CruiserBruce Posted July 1, 2023 #2 Share Posted July 1, 2023 Yes...an hour ago. Link to comment Share on other sites More sharing options...
Rare POA1 Posted July 1, 2023 #3 Share Posted July 1, 2023 No. Just booked an excursion. 1 Link to comment Share on other sites More sharing options...
Rare horseymike Posted July 1, 2023 Author #4 Share Posted July 1, 2023 Thanks Bruce . Not happy you had a problem , it just lets me know it isn’t only me. Link to comment Share on other sites More sharing options...
doone Posted July 1, 2023 #5 Share Posted July 1, 2023 I had an issue yesterday, but today has been fine. Link to comment Share on other sites More sharing options...
PACD_JG Posted July 1, 2023 #6 Share Posted July 1, 2023 2 Link to comment Share on other sites More sharing options...
JeannyJ Posted July 1, 2023 #7 Share Posted July 1, 2023 My husband and I have been trying to login for almost an hour now. And the app doesn't want to let me login either .... apparently my email, mariner number or password don't match their records. BUT I can login to the app my Android. Rather frustrating! Link to comment Share on other sites More sharing options...
colbe Posted July 1, 2023 #8 Share Posted July 1, 2023 No problem logging in from Aotearoa/New Zealand 1 Link to comment Share on other sites More sharing options...
JeannyJ Posted July 1, 2023 #9 Share Posted July 1, 2023 And now it's working again LOL It is going to be 11 very long days until I can finally get on the Volendam and head for Alaska! 2 1 Link to comment Share on other sites More sharing options...
GlennG Posted July 1, 2023 #10 Share Posted July 1, 2023 If I were to describe my experiences on the Holland America Line website today, I would describe it as a "botch up." Let me explain some of the reasons for my frustration. My PCC encouraged me to pay for the entire cruise as the deadline for final payment is on July 3, 2023. I am unable to access the "payment" part of the HAL website. Furthermore, my personal information has been distorted, and the site tells me that I'm scheduled to sail on the Rotterdam, rather than on the Noordam as I had booked months ago. Even the "home page" is not recognizable. Accessing the main menu is nearly impossible. There are other issues, but I won't take the time to explain as it will only increase my personal anger and disappointment with the current state of the website. Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted July 1, 2023 #11 Share Posted July 1, 2023 23 minutes ago, GlennG said: If I were to describe my experiences on the Holland America Line website today, I would describe it as a "botch up." Let me explain some of the reasons for my frustration. My PCC encouraged me to pay for the entire cruise as the deadline for final payment is on July 3, 2023. I am unable to access the "payment" part of the HAL website. Furthermore, my personal information has been distorted, and the site tells me that I'm scheduled to sail on the Rotterdam, rather than on the Noordam as I had booked months ago. Even the "home page" is not recognizable. Accessing the main menu is nearly impossible. There are other issues, but I won't take the time to explain as it will only increase my personal anger and disappointment with the current state of the website. Eesh - I usually see it acting winky like that overnight, in the wee hours like 2am when they're doing maintenance (assume that's way it is), then next day during "normal" hours it's back to normal. I would call in to make the payment. Link to comment Share on other sites More sharing options...
Rare cbr663 Posted July 2, 2023 #12 Share Posted July 2, 2023 Yes, I was having trouble earlier today. Itineraries were very slow loading and several were providing incorrect data points like a 10 day Southern Caribbean actually displaying an Eastern Caribbean cruise. Link to comment Share on other sites More sharing options...
Rare Gail & Marty sailing away Posted July 2, 2023 #13 Share Posted July 2, 2023 They must have been doing some work on it.😀 Link to comment Share on other sites More sharing options...
Rare bajae Posted July 2, 2023 #14 Share Posted July 2, 2023 I’ve heard Chrome can be glitching so maybe try a different bowser if you are using Chrome. 1 Link to comment Share on other sites More sharing options...
Rare horseymike Posted July 2, 2023 Author #15 Share Posted July 2, 2023 18 hours ago, GlennG said: If I were to describe my experiences on the Holland America Line website today, I would describe it as a "botch up." Let me explain some of the reasons for my frustration. My PCC encouraged me to pay for the entire cruise as the deadline for final payment is on July 3, 2023. I am unable to access the "payment" part of the HAL website. Furthermore, my personal information has been distorted, and the site tells me that I'm scheduled to sail on the Rotterdam, rather than on the Noordam as I had booked months ago. Even the "home page" is not recognizable. Accessing the main menu is nearly impossible. There are other issues, but I won't take the time to explain as it will only increase my personal anger and disappointment with the current state of the website. I hope you are able to get it sorted out , I have spoken with 2 customer service representatives in the last week, they have been quite helpful and very gracious. Link to comment Share on other sites More sharing options...
hayward Posted January 2 #16 Share Posted January 2 yes me too Link to comment Share on other sites More sharing options...
Bill B Posted January 2 #17 Share Posted January 2 On 7/2/2023 at 4:42 AM, GlennG said: My PCC encouraged me to pay for the entire cruise as the deadline for final payment is on July 3, 2023. They've probably cancelled your booking. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now