Dorset cruise fan Posted July 5, 2023 #1 Share Posted July 5, 2023 Has anyone tried phoning P&O recently? Instead of the usual press 1, press 2 etc I had to contend with a chatbot who sounded human but clearly wasn't as couldn't answer questions. Didn't know how to get through to a real person. Link to comment Share on other sites More sharing options...
kalos Posted July 5, 2023 #2 Share Posted July 5, 2023 5 minutes ago, Dorset cruise fan said: Has anyone tried phoning P&O recently? Instead of the usual press 1, press 2 etc I had to contend with a chatbot who sounded human but clearly wasn't as couldn't answer questions. Didn't know how to get through to a real person. Not sure it works with P&O but the last time I spoke to one (not P&O) .. Bot How can I help ? Me total silence . Bot Sorry I did not get that . Me total silence . This went on for over a minute.... Bot putting you through to an agent now Same with recordings of to speak to Blah press one... but don't. Sometimes you may get cut off but worth a try . 3 Link to comment Share on other sites More sharing options...
Rare david63 Posted July 5, 2023 #3 Share Posted July 5, 2023 Isn't getting a real person and P&O an oxymoron? 1 Link to comment Share on other sites More sharing options...
Harry Peterson Posted July 5, 2023 #4 Share Posted July 5, 2023 49 minutes ago, Dorset cruise fan said: Has anyone tried phoning P&O recently? Instead of the usual press 1, press 2 etc I had to contend with a chatbot who sounded human but clearly wasn't as couldn't answer questions. Didn't know how to get through to a real person. Did this chatbot by any chance answer to the name of Paul and tell you that 99% of all P&O customers said they preferred dealing with a chatbot? 18 Link to comment Share on other sites More sharing options...
Rare TigerB Posted July 5, 2023 #5 Share Posted July 5, 2023 I was caught out by her the first time, starting a conversation about how quickly she answered the phone. Our lass just looked at me and sighed!🙄 One of the cruise consultants on Arvia did tell me her name, but I can't remember what it was. 99% of P&O guests would be satisfied if it was Paula 😉 2 Link to comment Share on other sites More sharing options...
showingdiva Posted July 5, 2023 #6 Share Posted July 5, 2023 Operational reasons Link to comment Share on other sites More sharing options...
No pager thank you Posted July 5, 2023 #7 Share Posted July 5, 2023 Also responding to the bot saying, "Speak to a real person," also works, when done repeatedly, although Paul does try to answer back... To be honest, I wondered if it was a redeployment for some of the reception team...😂 2 Link to comment Share on other sites More sharing options...
Adawn47 Posted July 5, 2023 #8 Share Posted July 5, 2023 7 hours ago, Dorset cruise fan said: Has anyone tried phoning P&O recently? Instead of the usual press 1, press 2 etc I had to contend with a chatbot who sounded human but clearly wasn't as couldn't answer questions. Didn't know how to get through to a real person. I phoned P&O the begining of May on 0345 355 5111 and got the chatbot too. I then tried 0800 052 3840 and got a real person. I don't know if it's still the same, but worth a try. Hope you manage to get through. Avril 1 Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted July 6, 2023 #9 Share Posted July 6, 2023 I just said I wanted to cancel my cruise - the chat bot said did I want to cancel or move it so I just started a story and ‘she’ said ‘cancel or move’ so then I just said cancel and ‘she’ put me through to a human! 1 Link to comment Share on other sites More sharing options...
yorkshirephil Posted July 6, 2023 #10 Share Posted July 6, 2023 16 hours ago, Adawn47 said: I phoned P&O the begining of May on 0345 355 5111 and got the chatbot too. I then tried 0800 052 3840 and got a real person. I don't know if it's still the same, but worth a try. Hope you manage to get through. Avril Ring, ring. "This is Paul your friendly P&O chatbot, how may I help?" "Na then me owd mucker ar at a? bit o bother wi mi bookin". "I will put you through to one of our agents" simples 1 7 Link to comment Share on other sites More sharing options...
No pager thank you Posted July 6, 2023 #11 Share Posted July 6, 2023 Ring, Ring... "Hello, welcome to P&O Cruises, my name's Paul. How can I help you?" I want to complain about my cruise... "Oh, I'm sorry to hear that, your feedback is really important to us. Did you know that 99% of customers on your cruise had a great time?" ...what?...how do you know about my booking? "Did you say "want to book another cruise?" No. "Sorry, I don't understand. I'll try and transfer your call, wait a moment...our offices are now closed. Goodbye!" 6 Link to comment Share on other sites More sharing options...
Dorset cruise fan Posted July 6, 2023 Author #12 Share Posted July 6, 2023 I did get to speak to a human after I shouted at it, "I want to speak to a person." To think I would be getting nostalgic over Press 1 for new bookings, Press 2 for existing bookings tec 1 Link to comment Share on other sites More sharing options...
Ardennais Posted July 6, 2023 #13 Share Posted July 6, 2023 I’m tempted to phone them just to experience this for myself! 1 4 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now