Where is embarkation supervisor at Long Beach port for special needs?

[Onlyoneash]

We have to arrange special transportation for my disabled child and Carnival guest services said that as a result, to just disregard my arrival boarding time and find the “embarkation supervisor” asap when we arrive at port (we should arrive at 11:30 am, so not too early or late). On the phone, they weren’t sure exactly where to find this person at the Long Beach port and told me to just “ask around”? Anyone have a more direct location so we are not wandering around? 

[Dwright826]

Following 

[ldubs]

I don't know and suspect that person might not be at a specific location.  I would expect embarkation staff to be accommodating if you ask the first "official" person you see once inside the terminal.   Enjoy!   

[Dwright826]

Just now, ldubs said:

I don't know and suspect that person might not be at a specific location.  I would expect embarkation staff to be accommodating if you ask the first "official" person you see once inside the terminal.   Enjoy!   

Hmmmm. Would they be able to ignore their arrival time if they have to ask for the embarkation manager inside the terminal? I wonder if they'll be standing outside. Maybe one of the ones with the walkie talkies?

[ObstructedView2]

32 minutes ago, Onlyoneash said:

We have to arrange special transportation for my disabled child and Carnival guest services said that as a result, to just disregard my arrival boarding time and find the “embarkation supervisor” asap when we arrive at port (we should arrive at 11:30 am, so not too early or late). On the phone, they weren’t sure exactly where to find this person at the Long Beach port and told me to just “ask around”? Anyone have a more direct location so we are not wandering around? 

 

Hi @Onlyoneash🙂

 

The best advice I can offer is this: Agents at port terminals all have work phones & or walkie-talkie's with them. Since the Embarkation Supervisor will most likely be floating all over & most likely not in their office, after you enter the terminal, simply have the nearest agent reach out to the Supervisor at that time, and have them come to you, instead of you searching for them. 

 

Best wishes & have a terrific voyage!

 

 

💃🍹💃

[ldubs]

2 minutes ago, Dwright826 said:

Hmmmm. Would they be able to ignore their arrival time if they have to ask for the embarkation manager inside the terminal? I wonder if they'll be standing outside. Maybe one of the ones with the walkie talkies?

 

Yes, I think they can ignore their arrival time.  While I suggested asking once inside, there would be no problem asking while outside either. 

[skrufy]

Go up to the first Carnival employee outside the terminal and explain to he or her your situation. 

[Onlyoneash]

2 hours ago, Dwright826 said:

Hmmmm. Would they be able to ignore their arrival time if they have to ask for the embarkation manager inside the terminal? I wonder if they'll be standing outside. Maybe one of the ones with the walkie talkies?

I had the same question/concern. Because of the disabilty transportation we have to arrange from the airport, we have no choice but to arrive at 11:30 am. But our “assigned” arrival time is not until 1 pm. That is why I assume guest services told us to get embarkation supervisor? We have everything properly noted in our account, but I’m worried about wandering around the port with a handicapped child trying to find this supervisor if I’m not allowed inside until my assigned time. 

[ColeThornton]

You may also want to ask on the West Coast departures forum.

 

https://boards.cruisecritic.com/forum/315-west-coast-departures/

[Dwright826]

12 minutes ago, Onlyoneash said:

I had the same question/concern. Because of the disabilty transportation we have to arrange from the airport, we have no choice but to arrive at 11:30 am. But our “assigned” arrival time is not until 1 pm. That is why I assume guest services told us to get embarkation supervisor? We have everything properly noted in our account, but I’m worried about wandering around the port with a handicapped child trying to find this supervisor if I’m not allowed inside until my assigned time. 

If my memory serves me right, there's normally about 3 or 4 workers at the terminal entrance spread between a few "rope lanes" marked with different arrival times and one for platinum/diamond/FTTF/Suits, etc. (That's could be a bit different). Id go to the platinum diamond line and tell who ever approaches you," hey I'm early but was told to be here early and to ask for the supervisor for the transportation issue", and I'm willing to bet, they'll radio the supervisor right then and there. And get you into the cooler area out of the sun to figure it out. 

Edited October 12, 2023 by Dwright826

[skrufy]

44 minutes ago, Onlyoneash said:

I had the same question/concern. Because of the disabilty transportation we have to arrange from the airport, we have no choice but to arrive at 11:30 am. But our “assigned” arrival time is not until 1 pm. That is why I assume guest services told us to get embarkation supervisor? We have everything properly noted in our account, but I’m worried about wandering around the port with a handicapped child trying to find this supervisor if I’m not allowed inside until my assigned time. 

There is always Carnival personal right outside the terminal doors. 

[momof3cruisers]

This was long ago and not Long Beach. However, my instructions were to ask for a supervisor and give them my name. As people here have suggested, I went to the first person I saw at the entrance and gave them my name and said that special needs told me to ask for a supervisor. Worked like a charm! The supervisor came to meet us, whisked us through the whole process and escorted us all the way to guest services on the ship. (We needed an alternate to the alternate muster drill.) Having travelled a lot with a special needs child, Carnival rivals Disney in how they assist with special needs. No one else has come close.

[Onlyoneash]

9 hours ago, momof3cruisers said:

This was long ago and not Long Beach. However, my instructions were to ask for a supervisor and give them my name. As people here have suggested, I went to the first person I saw at the entrance and gave them my name and said that special needs told me to ask for a supervisor. Worked like a charm! The supervisor came to meet us, whisked us through the whole process and escorted us all the way to guest services on the ship. (We needed an alternate to the alternate muster drill.) Having travelled a lot with a special needs child, Carnival rivals Disney in how they assist with special needs. No one else has come close.

Thank you, I hope this is our case as well! I will come back and report what happened so future disabled cruisers know what to expect.

[edspec]

9 hours ago, momof3cruisers said:

This was long ago and not Long Beach. However, my instructions were to ask for a supervisor and give them my name. As people here have suggested, I went to the first person I saw at the entrance and gave them my name and said that special needs told me to ask for a supervisor. Worked like a charm! The supervisor came to meet us, whisked us through the whole process and escorted us all the way to guest services on the ship. (We needed an alternate to the alternate muster drill.) Having travelled a lot with a special needs child, Carnival rivals Disney in how they assist with special needs. No one else has come close.

@Onlyoneash This, on Panorama at Long Beach.  Here is my review from July of 2022,

July 9-16 Panorama, special needs https://boards.cruisecritic.com/topic/2868286-july-9-16-panorama-special-needs/