lisiamc Posted November 14, 2023 #1 Share Posted November 14, 2023 We have booked for our very first Holland .America cruise, on the Rotterdam, on 15 December. We bought the have it all package, but I am now confused. I have a $100 credit to use for speciality dining through the HIA package, and so does my DH, but if I try to book a dinner for two, the website wants to know a credit card number to charge it to. I’m sure I’m doing something wrong. Is there a tutorial I can watch? 1 Link to comment Share on other sites More sharing options...
CruiserBruce Posted November 14, 2023 #2 Share Posted November 14, 2023 Look for the "Complementary Dining" box to check on the Dining Reservations booking screen Link to comment Share on other sites More sharing options...
crystalspin Posted November 14, 2023 #3 Share Posted November 14, 2023 Look in the left column for a check box to use complimentary dinners. Or maybe right by the pax names... Link to comment Share on other sites More sharing options...
Tbay Posted November 14, 2023 #4 Share Posted November 14, 2023 Any idea when you can book the complimentary dinners. So far the website says it is unavailable for booking. Cruising in May. Thanks 1 Link to comment Share on other sites More sharing options...
OlsSalt Posted November 14, 2023 #5 Share Posted November 14, 2023 In the worst case, you pay upfront when you reserve, but get the charge taken off your bill when you dine on board. Nice to learn there is now a "complimentary dining" option to check, when making prior reservations. Thanks for the tip. 1 Link to comment Share on other sites More sharing options...
mkl55 Posted November 14, 2023 #6 Share Posted November 14, 2023 Welcome! A couple of quick thoughts come to mind. Perhaps you are trying to book into a restaurant that is not covered in your HIA package? The restaurants that are part of your package are usually specified on your booking paperwork. The other possibility is that you did not see the itty bitty box that you can check to say that you would like you use your complimentary dinner. Try doing a booking in a different venue and see if that behaves differently. If all else fails, give HAL a call and let them get you booked. 3 Link to comment Share on other sites More sharing options...
sandiego1 Posted November 14, 2023 #7 Share Posted November 14, 2023 (edited) I find that the website works better when I am on my laptop vs my phone or iPad. I also change browsers sometimes. On a mobile device, websites sometimes don’t display all info on a page so perhaps the complimentary dining box is missing. Edited November 14, 2023 by sandiego1 Link to comment Share on other sites More sharing options...
CruiserBruce Posted November 14, 2023 #8 Share Posted November 14, 2023 39 minutes ago, Tbay said: Any idea when you can book the complimentary dinners. So far the website says it is unavailable for booking. Cruising in May. Thanks Usually about 4 or 5 prior to sailing. 1 Link to comment Share on other sites More sharing options...
Cruise Suzy Posted November 14, 2023 #9 Share Posted November 14, 2023 50 minutes ago, lisiamc said: I have a $100 credit to use for speciality dining through the HIA package, and so does my DH, With HIA, the Shore Excursion credit is in $. The Complimentary Dining is listed as number of meals in specific Specialty Restaurants rather than a monetary amount. As mentioned, maybe you are trying to reserve a Specialty Restaurant that is not included in your HIA. I have found that if I check the "Complementary Dining" box, I am not asked for a credit card number when booking. 1 Link to comment Share on other sites More sharing options...
Tbay Posted November 14, 2023 #10 Share Posted November 14, 2023 Thanks everyone. 1 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted November 15, 2023 #11 Share Posted November 15, 2023 4 hours ago, lisiamc said: We have booked for our very first Holland .America cruise, on the Rotterdam, on 15 December. We bought the have it all package, but I am now confused. I have a $100 credit to use for speciality dining through the HIA package, and so does my DH, but if I try to book a dinner for two, the website wants to know a credit card number to charge it to. I’m sure I’m doing something wrong. Is there a tutorial I can watch? Welcome!! As others have said, there is a "complimentary dining" box to check so ypur HIA credits get used. If you don't see that box, you're likely trying to book a restaurant that dies not qualify. Also, you might want to take a closer look - the $100 is most likely for excursions, which you can also use to book before boarding. Link to comment Share on other sites More sharing options...
sciencewonk Posted November 15, 2023 #12 Share Posted November 15, 2023 8 hours ago, CruiserBruce said: Usually about 4 or 5 prior to sailing. I think you are saying dining reservations are usually available 4 to 5 months prior to sailing? Link to comment Share on other sites More sharing options...
CruiserBruce Posted November 15, 2023 #13 Share Posted November 15, 2023 6 hours ago, sciencewonk said: I think you are saying dining reservations are usually available 4 to 5 months prior to sailing? Yes, sorry...left out a key word. 1 1 Link to comment Share on other sites More sharing options...
lisiamc Posted November 15, 2023 Author #14 Share Posted November 15, 2023 11 hours ago, Haljo1935 said: Welcome!! As others have said, there is a "complimentary dining" box to check so ypur HIA credits get used. If you don't see that box, you're likely trying to book a restaurant that dies not qualify. Also, you might want to take a closer look - the $100 is most likely for excursions, which you can also use to book before boarding. Thank you to everyone for explaining the complimentary tick box and where to find it! That was indeed where I was going wrong, and I’ve been able to book us in for a Pinnacle dinner on the first night of the cruise. That way if it’s wonderful, we can think about another one. 9 Link to comment Share on other sites More sharing options...
yerdua Posted November 15, 2023 #15 Share Posted November 15, 2023 44 minutes ago, lisiamc said: Thank you to everyone for explaining the complimentary tick box and where to find it! That was indeed where I was going wrong, and I’ve been able to book us in for a Pinnacle dinner on the first night of the cruise. That way if it’s wonderful, we can think about another one. if you like the Pinnacle you might also consider booking lunch there on a sea day. Lunches can only be booked once on board, but its a wonderful way to spend a sea day. I think its now $19 + 18% pp. 4 Link to comment Share on other sites More sharing options...
lisiamc Posted November 15, 2023 Author #16 Share Posted November 15, 2023 48 minutes ago, yerdua said: if you like the Pinnacle you might also consider booking lunch there on a sea day. Lunches can only be booked once on board, but it’s a wonderful way to spend a sea day. I think its now $19 + 18% pp. Thanks, that’s a great idea! There is a lot that we don’t know yet about HA, and it’s going to be fun to learn. 3 Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted November 15, 2023 #17 Share Posted November 15, 2023 3 hours ago, lisiamc said: Thanks, that’s a great idea! There is a lot that we don’t know yet about HA, and it’s going to be fun to learn. Careful with deposits and ask lots of questions up front Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted November 15, 2023 #18 Share Posted November 15, 2023 21 hours ago, mkl55 said: Welcome! A couple of quick thoughts come to mind. Perhaps you are trying to book into a restaurant that is not covered in your HIA package? The restaurants that are part of your package are usually specified on your booking paperwork. The other possibility is that you did not see the itty bitty box that you can check to say that you would like you use your complimentary dinner. Try doing a booking in a different venue and see if that behaves differently. If all else fails, give HAL a call and let them get you booked. What is HIA? Link to comment Share on other sites More sharing options...
OlsSalt Posted November 15, 2023 #19 Share Posted November 15, 2023 16 minutes ago, Oceansaway17 said: What is HIA? The Have It All (HIA) package of extras and benefits, as listed on the website. This is an extra cost package can choose when making your reservation. Link to comment Share on other sites More sharing options...
Toofarfromthesea Posted November 15, 2023 #20 Share Posted November 15, 2023 2 hours ago, Oceansaway17 said: Careful with deposits and ask lots of questions up front Johnny could only sing one note 1 5 Link to comment Share on other sites More sharing options...
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