How long did you have to wait to get a reply after a complaint?

[LHT28]

One year  we had a complaint  about   dining in Polo 

When we returned I mentioned it to my TA

She said to send her  the information &  she would  forward it to Oceania

 By noon that day I had a phone call from  someone in charge  at Oceania

YMMV

[PplusA]

11 minutes ago, Yesimapirate said:

But did those other guests ask for compensation? 

 

Let's be honest here, in this grand scheme of things,  your complaint is pretty petty.  You don't get compensation because you didn't eat a meal that had no additional cost.  Complaints like this are the reason true issues aren't dealt with properly because it appears that people are just begging for free things.  Which is litterally what you're doing. 

 

If you don't like the service,  don't go book again.  Your experience does not deserve compensation. 

Well thank you for being judge and jury and casting your verdict. It’s good to read comments like this when you weren’t there, the issues didn’t happen to you and you haven’t a clue what they even were. Hope you feel better after that.

[PplusA]

2 minutes ago, LHT28 said:

One year  we had a complaint  about   dining in Polo 

When we returned I mentioned it to my TA

She said to send her  the information &  she would  forward it to Oceania

 By noon that day I had a phone call from  someone in charge  at Oceania

YMMV

Thank you for your useful input, we now too have had a reply from Oceania.

[shepherd really]

21 minutes ago, PplusA said:

Thank you for your useful input, we now too have had a reply from Oceania.

and?????  

[cruiserchuck]

I am guessing they offered OP a no cover charge meal in a speciality restaurant on next Oceania cruise.  And if cruise was booked under Simply More, they will throw in free drinks.  😀

[PplusA]

4 hours ago, jonthomas said:

I complained about multiple issues on the Marina, we are on a BtoB , at reception  two days ago. Was told someone would be in touch with us. Nothing yet.

I’m sure they will, on the ship they took it very seriously.

[LHT28]

1 hour ago, cruiserchuck said:

I am guessing they offered OP a no cover charge meal in a speciality restaurant on next Oceania cruise.  And if cruise was booked under Simply More, they will throw in free drinks.  😀

what cover charge ??

[osandomir]

4 hours ago, PplusA said:

Thank you for your useful input, we now too have had a reply from Oceania.

Since you started this thread, would you mind to share how Oceania addressed your complaint? It could be helpful for others with their expectations.

[PplusA]

1 hour ago, osandomir said:

Since you started this thread, would you mind to share how Oceania addressed your complaint? It could be helpful for others with their expectations.

To answer my original question it took approximately 15 days to get a satisfactory reply. Unfortunately due to the nature of some of the people and responses that I have experienced since my first post, that is all I will be saying on this particular thread. Sorry.

[ORV]

19 hours ago, GerryL13 said:

I was told I could donate it to Crew Fund or extra gratuities (on top of standard gratuities, which were paid with OBCs). The person at the desk took my information and said the amount would be applied to Crew. When I did not see it reflected on my statement, I called reception and they said they would check into it. At no time did anyone tell me that the leftover amount could NOT be applied to gratuities.

I've frequently wondered about this alleged "crew fund" and being able to donate non refundable OBC. Hmm. 

[ORV]

6 hours ago, LHT28 said:

One year  we had a complaint  about   dining in Polo 

When we returned I mentioned it to my TA

She said to send her  the information &  she would  forward it to Oceania

 By noon that day I had a phone call from  someone in charge  at Oceania

YMMV

Yes, but. 

[osandomir]

5 hours ago, PplusA said:

To answer my original question it took approximately 15 days to get a satisfactory reply. Unfortunately due to the nature of some of the people and responses that I have experienced since my first post, that is all I will be saying on this particular thread. Sorry.

I’m glad you are satisfied with the outcome. It looks like we all wasted too much time on this thread.