A 2nd Capt Club acct was created for my email address?

[fstuff1]

I noticed recently that emails from celebrity has a different Capt club # but same email addr.

 

I can't call right now because I'm on a non-celebrity cruise.

Anyone else have this?

How did this happen?

Edited December 5, 2023 by fstuff1

[chemmo]

1 minute ago, fstuff1 said:

I noticed recently that emails from celebrity has a different Capt club # but same email addr.

 

I can't call right now because I'm on a cruise.

Anyone else have this?

How did this happen?

If you are on a cruise pop down to see the Captains Club host…she should be able to access and sort…

[fstuff1]

1 hour ago, chemmo said:

If you are on a cruise pop down to see the Captains Club host…she should be able to access and sort…

Oh.. I'm on ncl.

Updated my op

[chemmo]

16 minutes ago, fstuff1 said:

Oh.. I'm on ncl.

Updated my op

Hmmmm! Hope you are having a good cruise!

[jayoldschool]

I get emails from both numbers, addressed to to the people on each account. I asked Captain's Club to remove my email from the other number, they refused. Even though it is my email.

[fstuff1]

2 hours ago, jayoldschool said:

I get emails from both numbers, addressed to to the people on each account. I asked Captain's Club to remove my email from the other number, they refused. Even though it is my email.

the new capt club # is also my name.

 

i'm getting emails for both capt club #s.

The original capt club # is elite plus.

the new one says Loyalty Tier: PREVIEW

 

Edited December 5, 2023 by fstuff1

[wrk2cruise]

I had this situation.  It took several years to straighten out with several calls to Captains Club.   1 was Preview  1 was Zenith

Edited December 5, 2023 by wrk2cruise

[fstuff1]

18 hours ago, wrk2cruise said:

I had this situation.  It took several years to straighten out with several calls to Captains Club.   1 was Preview  1 was Zenith

Did the merge mess up anything?
And did you find out how/why it happened?

[wrk2cruise]

I know how it happened.   I clicked on one of those stupid pop ups on the web page enticing me with some OBC on my next cruise by supplying my email address.  It didn't say it was registering me for Captains Club.   My real Captains Club number had the email that both me and DW share.  That's another issue as they will only send emails to one CC member on the shared email.

 

Finally I got someone to move my private email from CC #2 to CC #1 and then delete CC #2

[fstuff1]

  

On 12/6/2023 at 7:51 AM, wrk2cruise said:

I know how it happened.   I clicked on one of those stupid pop ups on the web page enticing me with some OBC on my next cruise by supplying my email address.  It didn't say it was registering me for Captains Club.   My real Captains Club number had the email that both me and DW share.  That's another issue as they will only send emails to one CC member on the shared email.

 

Finally I got someone to move my private email from CC #2 to CC #1 and then delete CC #2

 

I called celebrity's blue chip club because i'm getting casino offers based on the new #.

i'm also getting casino offers based on the old #.

 

bcc said there's only 1 cruise associated with that new # and it was my last sailing back in Oct 2023.

But my cruise docs list my old capt club's #. 

 

She said Celebrity's loyalty dept can help merge the 2 and gave me the #:

800 760-0654.

 

I called. It was easy. I gave her my old and new #'s and she said she moved everything (capt club points and casino points) to the old acct and de-activated the new acct.

 

It'll take about 24hrs to go through the system.

She said she has no idea how it happened.

 

I'm more worried about my casino status ($500 freeplay, free drinks package, and free upgraded wifi every cruise) than my capt club points.

Hope this merger didnt mess anything up.

(new acct has no casino benefits)

Edited December 15, 2023 by fstuff1

[upwarduk]

I had a similar problem, I was getting reminders inviting me to book excursions for our future cruise. At that time we didn’t have a cruise booked.

I emailed and nothing was done , until I pointed out that the other passengers needed to pay for their cruise ASAP and it would likely be cancelled.

I was phoned from Miami, saying that the other passengers had a similar address to us (which I doubt, as our surname is a local village in West Yorkshire).