Guest Snaxmuppet Posted December 30, 2023 #1 Share Posted December 30, 2023 I have tried many times, using different browsers, at different times of day, after having deleted cookies, after rebooting... nothing works. I would have thought that of all the functionality on the website that login in and being able to change your password were two of the most important to work. Link to comment Share on other sites More sharing options...
private92656 Posted December 30, 2023 #2 Share Posted December 30, 2023 Once you log in, click on "My Account", then "My Profile", followed by "Login Information", and "I would like to update my password". Link to comment Share on other sites More sharing options...
Guest Snaxmuppet Posted December 30, 2023 #3 Share Posted December 30, 2023 1 hour ago, private92656 said: Once you log in, click on "My Account", then "My Profile", followed by "Login Information", and "I would like to update my password". The reason I wanted to change the password was because it won't let me log in. I am certain that I have the correct password as I use a well-known password manager so it is all recorded but I thought that I'd change the password rather than fight it to let me in with the one I already had. So I can't log in either 😞 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted December 30, 2023 #4 Share Posted December 30, 2023 You will not be able to change your password unless you can get logged in. You'll have to do "forgot password". 1 Link to comment Share on other sites More sharing options...
Guest Snaxmuppet Posted December 30, 2023 #5 Share Posted December 30, 2023 14 minutes ago, Rick&Jeannie said: You will not be able to change your password unless you can get logged in. You'll have to do "forgot password". Yes I know... Forgot password doesn't work either. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted December 30, 2023 #6 Share Posted December 30, 2023 Sounds like you either have a corrupt account or local computer issues. You've already done all the "normal" things to resolve this. I don't know what to tell you... Link to comment Share on other sites More sharing options...
Rare DHP1 Posted December 30, 2023 #7 Share Posted December 30, 2023 (edited) 54 minutes ago, Snaxmuppet said: Yes I know... Forgot password doesn't work either. Interesting should work. I would love to try it for you in changing my password however, I don’t trust Princess IT. Try logging in with your booking number assuming you have an upcoming cruise. Edited December 30, 2023 by DHP1 1 Link to comment Share on other sites More sharing options...
LynnSD Posted December 30, 2023 #8 Share Posted December 30, 2023 I have the same problem and could never figure out how to solve it. Now I just use my spouse’s acct for random browsing. When I have a cruise booked I can sign in by using the cruise booking number. Link to comment Share on other sites More sharing options...
d9704011 Posted December 30, 2023 #9 Share Posted December 30, 2023 2 hours ago, Snaxmuppet said: I have tried many times, using different browsers, at different times of day, after having deleted cookies, after rebooting... nothing works. I would have thought that of all the functionality on the website that login in and being able to change your password were two of the most important to work. I think I had a problem like this a few years ago. If I remember correctly, I simply signed up again with Princess and eventually was linked back to my account through my Captain's Circle number. Link to comment Share on other sites More sharing options...
MacMadame Posted December 30, 2023 #10 Share Posted December 30, 2023 Some suggestions: After a certain amount of tries, you will get locked out. Sometimes waiting a bit will solve that problem. Delete your princess.com cookies Can you log in with your booking #? 1 Link to comment Share on other sites More sharing options...
Guest Snaxmuppet Posted December 30, 2023 #11 Share Posted December 30, 2023 2 hours ago, DHP1 said: Interesting should work. I would love to try it for you in changing my password however, I don’t trust Princess IT. Try logging in with your booking number assuming you have an upcoming cruise. I can log in with my booking number. There is no option to change passwords then as I am not logged in to my account. Link to comment Share on other sites More sharing options...
Rare DHP1 Posted December 30, 2023 #12 Share Posted December 30, 2023 (edited) 2 minutes ago, Snaxmuppet said: I can log in with my booking number. There is no option to change passwords then as I am not logged in to my account. Reset Password - My Princess - Princess Cruises click on the above link Edited December 30, 2023 by DHP1 1 Link to comment Share on other sites More sharing options...
Guest Snaxmuppet Posted December 30, 2023 #13 Share Posted December 30, 2023 2 minutes ago, DHP1 said: Reset Password - My Princess - Princess Cruises click on the above link All I get is... We are currently experiencing technical difficulties. Please try again. If you continue to have problems, please call 1-800-PRINCESS. Link to comment Share on other sites More sharing options...
Guest Snaxmuppet Posted December 30, 2023 #14 Share Posted December 30, 2023 I should say that this is what I get when I try to log in too. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted December 30, 2023 #15 Share Posted December 30, 2023 4 minutes ago, Snaxmuppet said: I can log in with my booking number. There is no option to change passwords then as I am not logged in to my account. Log in to princess.com left upper side Menu My Account My profile Account/contact info (Move down to) Log in information.. click Edit Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted December 30, 2023 #16 Share Posted December 30, 2023 1 minute ago, PacnGoNow said: Log in to princess.com left upper side Menu My Account My profile Account/contact info (Move down to) Log in information.. click Edit OP cannot log in... 1 Link to comment Share on other sites More sharing options...
Rare DHP1 Posted December 30, 2023 #17 Share Posted December 30, 2023 Try this. Password & Login ID Recovery - My Princess - Princess Cruises 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted December 30, 2023 #18 Share Posted December 30, 2023 18 minutes ago, Snaxmuppet said: I can log in with my booking number. There is no option to change passwords then as I am not logged in to my account. Then it has to be a corrupt account data issue. You need PCL to fix this for you. Have you emailed IT with all the information, so they can correct your account? Askoceanmedallion@carnival.com Or, call into Princess and submit a ticket for it to be corrected. Do not sign up or register for another account, as that will make it worse. Link to comment Share on other sites More sharing options...
Guest Snaxmuppet Posted December 30, 2023 #19 Share Posted December 30, 2023 13 minutes ago, DHP1 said: Try this. Password & Login ID Recovery - My Princess - Princess Cruises That worked! Thanks. But I tried that several times earlier today and yesterday and on each occasion I got the reset email but it would not reset. This time it did. Thanks again. I can't believe that the login is so flakey though. Link to comment Share on other sites More sharing options...
Rare DHP1 Posted December 30, 2023 #20 Share Posted December 30, 2023 3 minutes ago, Snaxmuppet said: That worked! Thanks. But I tried that several times earlier today and yesterday and on each occasion I got the reset email but it would not reset. This time it did. Thanks again. I can't believe that the login is so flakey though. Your welcome. That's why we are here for to help others. I'm glad that it work out ok. Link to comment Share on other sites More sharing options...
DiRonT Posted December 30, 2023 #21 Share Posted December 30, 2023 2 hours ago, LynnSD said: I have the same problem and could never figure out how to solve it. Now I just use my spouse’s acct for random browsing. When I have a cruise booked I can sign in by using the cruise booking number. My husband has been doing this for about a year now. Would be so nice if this could be an easy fix. Unfortunately we have 4 cruises in the next 15 months, so are reluctant to keep messing with it in case he gets locked out. Link to comment Share on other sites More sharing options...
WisCruiser2 Posted December 31, 2023 #22 Share Posted December 31, 2023 I've tried to change my password and my username - the username is our old email account, so Princess sends the link the old email (even though I've updated the email address for our accounts), which I can't access! Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted December 31, 2023 #23 Share Posted December 31, 2023 (edited) 1 hour ago, WisCruiser2 said: I've tried to change my password and my username - the username is our old email account, so Princess sends the link the old email (even though I've updated the email address for our accounts), which I can't access! This should be an easy fix...just call in and the rep *should* be able to help you...or maybe better, use the email listed above from @PacnGoNow and give them the details (old AND new email accounts) and they will take care of it. Then...you should be able to do a password change normally. Edited December 31, 2023 by Rick&Jeannie 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted December 31, 2023 #24 Share Posted December 31, 2023 (edited) 7 hours ago, Snaxmuppet said: Yes I know... Forgot password doesn't work either. 6 hours ago, Rick&Jeannie said: Sounds like you either have a corrupt account or local computer issues. You've already done all the "normal" things to resolve this. I don't know what to tell you... Sounds like your email address on file got corrupted. In the pop-up login box for Princess.com, there is a "Need help?" link. Click that and select forgot user id. Another input form appears and you enter Name, BD, and a Contact Email. Try that and see if you get a response. ETA: After getting to bottom of pre-existing posts, I see your problem is solved. Edited December 31, 2023 by Steelers36 Link to comment Share on other sites More sharing options...
Luv2CtheMouse9 Posted January 2 #25 Share Posted January 2 Something is wrong with their website. I can get in but I am unable to change it. I get this each time: We are currently experiencing technical difficulties. Please try again. If you continue to have problems, please call 1-800-PRINCESS. The only thing their people overseas can offer is for me to try to do it via incognito. That ends in the same results. Link to comment Share on other sites More sharing options...
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