Princess Cruise site down

[latebuyer]

Has anyone seen the princess cruise site won't let you go to booking page since last night? I'm wondering if this is a canadian thing.

[Ellipooh]

I was having trouble yesterday, haven’t tried yet today

[Lady Arwen]

Someone else started a thread a few hours ago.  Yes, many people having the same problem and it’s still continuing.

[latebuyer]

Its a bit concerning that it is still happening today and i wondered if its a cyber attack.

[macpiper]

Just tried and no issues here in So. Cal.

[wineforhealth]

I have log in successfully 

 

[HondaGirl05]

I was able to get in just now.

Another thought is to try a different browser or an incognito window - - we often have problems and this helps.

[latebuyer]

I tried logging in and i still get the error. Its concerning since its been since 7pm last night.

[latebuyer]

Please note i  can get into the site. Its when i click on a room that i get the error message. I've tried different devices and browsers.

[Ellipooh]

I get as far as the actual booking page and put in pax info, but then I get an error message 

[Lady Arwen]

Exactly, I can log in, choose an itinerary and date and ship, and pick a cabin and then the error message appears.

[57eric]

32 minutes ago, latebuyer said:

Its a bit concerning that it is still happening today and i wondered if its a cyber attack.

Probably not.  Princess doesn't need outside help.

[cr8tiv1]

I’ve had this problem for months.  Sometimes it works, sometimes not, and some times intermittently. All frustrating.  Chrome works better than Safari.  They usually do their updates over the weekend.  Could something have gone wrong?  Aka Sheldon Cooper.

[latebuyer]

That would explain why it was down last night as it was pacific time so 10pm eastern that it was down. But isn't it 1:30pm eastern right now? Its still down.

[CDNCruiser55]

I am having two problems, both started last week when they rolled over to the new sales starting March 1st.

 

1. When I search for cruises it shows interior stateroom pricing by default. I am unable to change to balcony, mini-suite or suite staterooms. It always defaults back to interior.

 

2. When going through the process to book a cruise, after I select a cabin you get to the page to select whether you want to add plus or premier. This almost always fails (I did get it to load once, guess I got lucky).

 

I talked to customer service about this and they seemed to have no interest in doing anything such as passing on my complaint to whomever could get it fixed. They just wanted to know what cruise I wanted to book.

 

I e-mailed customerrelations@princesscruises.com but have not received a response.

 

[BlerkOne]

Maybe a Canada thing? I just tried and almost accidentally booked another cruise. 🙂

 

Try a different browser? Clear cache?

[latebuyer]

Thanks yes i tried in another browser and it still doesn't work. Could be canada which would explain why they aren't quick to fix it lol. I will try another cruise and see if that makes a difference.

[latebuyer]

No i tried another cruise and it still didn't work. Bizarre. Just to add, its no big deal - i actually wasn't booking just trying to see if you booked 3 people if you'd get the third free. Just annoying.

Edited March 4 by latebuyer

[amby6063]

I’ve been having the same issue for a few days now too. Also located in Canada if that makes a difference. 

[HikaruTsuki]

I've been dealing with this too for days. Tried different browsers, clearing caches, private browsing, etc. Also Canadian. You'd think Princess would be quicker to resolve this after maybe noticing Canadians stopped booking? LOL 

[Arizona Wildcat]

2 hours ago, latebuyer said:

I tried logging in and i still get the error. Its concerning since its been since 7pm last night.

Not unusual.   Uninstall and reinstall the app.  Cycle your phone/computer turning it off for at least 30 seconds.  Clear your browsing history.

Princess site is very difficult sometimes.  I give it a couple tries then simply call them.  Showed up at the pier with the confirmation from my TA and Princess.  Nothing else.   Sorted at the pier.

[latebuyer]

Sigh, i've tried 2 different browsers and a computer and a tablet. What you've said is not the issue.

[latebuyer]

27 minutes ago, HikaruTsuki said:

I've been dealing with this too for days. Tried different browsers, clearing caches, private browsing, etc. Also Canadian. You'd think Princess would be quicker to resolve this after maybe noticing Canadians stopped booking? LOL 

Probably Canadians are too nice to complain!

[latebuyer]

It works now! And i did nothing different on my end. Yay! Thanks for listening to my complaints. The third person is free on the cruise i'm looking at!

[facDJ]

no, US also, finally got in about 20 minutes ago.  BUT had issues all weekend.