Status Matching Error -- How to Fix?

[80sGal]

New to MSC with cruise in October from Miami.   DH and I are both Platinum with Carnival so I filled out the online form, attached screenshot of cards, and subnitted.  The next day his was approved and I got a rejection note.  Seems like I accidentally loaded his card to both of our requests.  The email said to reply with accurate info ... which I've now done FIVE times over the past two months.   His took less than 24 hours!  How can I correct this?  I can't get through to a live person on the number for support.  It just redirects me to send an email to the status match address.  

Edited March 25 by 80sGal
Typo

[MsTabbyKats]

The good news is that as long as you sail together....you'll be sailing at his status.

 

I'm Diamond, my husband is Gold.  I've never sailed without him...go figure.

[80sGal]

Thanks.  Sometimes its just me and my college-aged daughter on Carnival or RC but for now we are just trying MSC out.  

[JT1962]

13 hours ago, 80sGal said:

New to MSC with cruise in October from Miami.   DH and I are both Platinum with Carnival so I filled out the online form, attached screenshot of cards, and subnitted.  The next day his was approved and I got a rejection note.  Seems like I accidentally loaded his card to both of our requests.  The email said to reply with accurate info ... which I've now done FIVE times over the past two months.   His took less than 24 hours!  How can I correct this?  I can't get through to a live person on the number for support.  It just redirects me to send an email to the status match address.  

You can keep re-submitting yours, but they may not take it. I believe they only allow one time to match. While I realize you submitted his card in error for your match, they may have that in their system as your one request for status match and it won’t allow them to enter anything else. Sadly, MSC’s IT systems and Customer Service are horrible and most have very little luck in getting obvious errors corrected. 
 

From the MSC website FAQs regarding Status Match: 

 

“You may only apply for a Status Match one time. Multiple submissions will not be accepted or approved. If you are a member of multiple loyalty programs, be sure to select the one with the greatest value to maximize your benefits.”

Edited March 25 by JT1962

[Scottdalfonso]

I submitted mine and never even bothered with my wife's, anything I can do she will be able to do with me, so as long as one of you are at the proper level, you should be fine. 

[80sGal]

Thanks to all who responded.  After another round of emails the issue has been fixed and status matched.  Perseverance pays, I suppose.  

[dbrown84]

11 hours ago, 80sGal said:

Thanks to all who responded.  After another round of emails the issue has been fixed and status matched.  Perseverance pays, I suppose.  

Good to hear.  I just submitted a status match and they sent me an email to resubmit the documentation.  I did and haven't heard back.  That was about three weeks ago.  I will take your advice and persevere