Grandma Cruising Posted April 13 #26 Share Posted April 13 8 hours ago, MicCanberra said: Yes, but it is still disappointing. If you book a cruise that has OBC as a promotion, you can’t really expect to cancel & keep the OBC, unless you are lifting and shifting your booking! 4 Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted April 13 #27 Share Posted April 13 6 minutes ago, Grandma Cruising said: If you book a cruise that has OBC as a promotion, you can’t really expect to cancel & keep the OBC, unless you are lifting and shifting your booking! Yes, so true, but some itineraries are not repeated so lifting and shifting is not possible Link to comment Share on other sites More sharing options...
fruitmachine Posted June 2 #28 Share Posted June 2 Reiterating many of the previous comments on this thread... In early April Azamara sent a marketing email that included the following wording: In addition to your Quarterly Loyalty Savings, take advantage of our current brand offer and choose between a US$1,000 Onboard Credit or an Airfare Discount* credited to your cruise fare. These offers are also combinable with any Onboard Credits or other Azamara Circle offers you may already have. To take advantage of these savings, be sure to book before 30 June 2024. At the time, they were also offering additional 10% OBC for immediate payment. We booked the next day through a major UK travel agent (who confirmed the offer with Azamara) and paid them in full a couple of days later. From the outset, the US$1,000 OBC was on the booking, but the 10% immediate-payment OBC was missing. No amount of chasing by TA or myself seemed to resolve this, so I escalated to a TA senior manager on Friday. He was more candid with me, telling me that Azamara had admitted their mistake but that nobody seemed to have sufficient authority to resolve it. But when I looked at my booking, Azamara had removed the $1,000 OBC. Now it was zero! Talk about one step forward and two back! I'll report back on how an email to Erin O'Donnell expressing my utter frustration is responded to. 3 1 Link to comment Share on other sites More sharing options...
fruitmachine Posted June 13 #29 Share Posted June 13 On 6/2/2024 at 9:49 AM, fruitmachine said: I'll report back on how an email to Erin O'Donnell expressing my utter frustration is responded to. I emailed Erin O'Donnell and heard nothing. So after a week - and with my TA still making little headway other than getting a promise that Azamara were still working on it ten weeks into the problem - I tried an alternative email address for her that appeared on another CC thread. That got an acknowledgement, the revelation that my previous email had gone to her Spam folder, and a promise that she would "get back to you today with an answer on the OBC!". She didn't. However ... two days later my booking showed the correct OBC! To my delight, it was still there this morning!! Whether this was due to my TA's persistence, Erin's intervention, or a combination of these, I'll probably never know. She never did reply, and a 'thank you' email to her went unacknowledged. 1 Link to comment Share on other sites More sharing options...
Rare uktog Posted June 13 #30 Share Posted June 13 I always thought it was brave channeling all emails to one mailbox. Maybe they’d underestimated how many folks were struggling still with issues. Let’s hope it sorts for you soon. Link to comment Share on other sites More sharing options...
Rare tonyl1956 Posted June 13 #31 Share Posted June 13 (edited) I suspect they record OBC in more than one place, though whether this is the reason for 'disappearances' would surprise me. We are taking family on a cruise soon, so used the old Refer & Receive programme to apply for OBC for them. I had acknowledgment of the success of the applications (two cabins) but when the Reservation Confirmations were produced after final payment the credit only showed up against one of the cabins. I queried this via my TA and they eventually sent me a further Azamara confirmation that it had been added and was showing against the cabin - they said it was visible 'on the system' but had not been allocated to the cabin? Subsequently, it had 'disappeared' from both cabins when the Guest Ticket Booklets were sent out last week. TA investigated and said that not all credit is shown at this point (though the EXMO early booking bonus was). They sent me further evidence that it does exist! At no time has it been visible on 'Manage my Reservation'. Needless to say, I'll be taking all the relevant bits of paper with me in case it doesn't appear on board. Edited June 13 by tonyl1956 Confused it by mentioning FCC! 2 Link to comment Share on other sites More sharing options...
lahore Posted July 8 #32 Share Posted July 8 I am in Australia, just FYI, so there are obviously exchange rate differences. I have 100% definitely taken this into account in what I am about to say: My OBC showing on the website bears absolutely no resemblance to the OBC showing on my invoice. Is anyone else in that position? The discrepancy is actually in my favour at the moment, so I'm not really complaining, but I am worried that it could be just about anything when I get onboard. Up, Down, who knows? Link to comment Share on other sites More sharing options...
Grandma Cruising Posted July 8 #33 Share Posted July 8 3 hours ago, lahore said: I am in Australia, just FYI, so there are obviously exchange rate differences. I have 100% definitely taken this into account in what I am about to say: My OBC showing on the website bears absolutely no resemblance to the OBC showing on my invoice. Is anyone else in that position? The discrepancy is actually in my favour at the moment, so I'm not really complaining, but I am worried that it could be just about anything when I get onboard. Up, Down, who knows? I’d take a screen print of it & take it with you. 1 Link to comment Share on other sites More sharing options...
NeilWM Posted July 8 #34 Share Posted July 8 Hi Lahore, we are in Australia and have not tried to use the 8% OBC to book anything. The OBC on our invoice was approx $AUS 1200 and the web site is showing $US 1200 Link to comment Share on other sites More sharing options...
crzrr Posted July 8 #35 Share Posted July 8 8 hours ago, lahore said: I am in Australia, just FYI, so there are obviously exchange rate differences. I have 100% definitely taken this into account in what I am about to say: My OBC showing on the website bears absolutely no resemblance to the OBC showing on my invoice. Is anyone else in that position? The discrepancy is actually in my favour at the moment, so I'm not really complaining, but I am worried that it could be just about anything when I get onboard. Up, Down, who knows? We have 7 cruises booked. Only 1 shows the correct OBC on the first page when you log in. This is Azamara's page. When you click on Manage My Reservation, you go into the Seaware site. At this point, I don't pay any attention to what's showing on the website. If you have a booking confirmation that comes from AZ through your TA, this should show all of your coupons and how any charges, for such things as shore excursions, have been applied to those coupons. All of my booking confirmations show the correct amount of OBC coupons. The website totals at this point are irrelevant. 2 Link to comment Share on other sites More sharing options...
combine Posted July 8 #36 Share Posted July 8 4 hours ago, NeilWM said: Hi Lahore, we are in Australia and have not tried to use the 8% OBC to book anything. The OBC on our invoice was approx $AUS 1200 and the web site is showing $US 1200 Our % obc also showed online as $US rather than UK£ and was added to our other obc. We were losing out with the exchange rate when it showed like that. On querying it , they apparently could see it as a UK£ amount at their end and separate from our other $US obc, which was good to hear! We have just used the % obc to book an excursion for our day of departure and the remaining $US obc is correct. Im not touching anything again until we get onboard ! 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now