roamerfromtexas Posted May 23 #1 Share Posted May 23 Link to comment Share on other sites More sharing options...
Wishing on a star Posted May 23 #2 Share Posted May 23 The web site seems to be screwed up a lot lately... I think the APP is working. Link to comment Share on other sites More sharing options...
jrobinso Posted May 23 #3 Share Posted May 23 Try using a different web browser. I was having the same problem until I switched to Chrome. Link to comment Share on other sites More sharing options...
DANCING GRANDMOMMY Posted May 23 #4 Share Posted May 23 I right click on the blue excursion tab an clicked open in a new tab. It opens up there. Link to comment Share on other sites More sharing options...
suekel Posted May 23 #5 Share Posted May 23 Issues today. The website, regardless of browser is not working for excursions. App kicked me out, finally got in. Excursions not working there either. Maybe later. Link to comment Share on other sites More sharing options...
NavyVeteran Posted May 24 #6 Share Posted May 24 2 hours ago, DANCING GRANDMOMMY said: I right click on the blue excursion tab an clicked open in a new tab. It opens up there. I had the same problem, and this solution worked for me. I was able to book several excursions by continuing to open up new tabs. Not the cleanest solution, but it worked. 1 Link to comment Share on other sites More sharing options...
suekel Posted May 24 #7 Share Posted May 24 I was finally able to book normally about an hour ago. 1 Link to comment Share on other sites More sharing options...
cruisingcousin1 Posted May 24 #8 Share Posted May 24 Excursion tab not working in App. Booked an excursion online through website on laptop yesterday but still unable to see the booked excursion in the app on the phone. Tried deleting the app several times and then reinstalling it but the excursion app still not working for me on the phone. Very frustrating. 1 Link to comment Share on other sites More sharing options...
canadarocks Posted May 24 #9 Share Posted May 24 I haven't been able to access any Shore Excursion info for my two upcoming bookings for a few days. And just noticed that even on the general Princess site, no info is available for shore excursions at all. Just the never-ending spinning ball. Anyone know what's up? 1 Link to comment Share on other sites More sharing options...
AZaTaz Posted May 24 #10 Share Posted May 24 (edited) Yesterday I was able to get in around 3PM Arizona time after a morning of frustration. I see it acting up again today, suggest you try later. Another Princess App gremlin. Edited May 24 by AZaTaz 1 Link to comment Share on other sites More sharing options...
canadarocks Posted May 24 #11 Share Posted May 24 Glad to read that it's not just me. But strange that both the app and the website aren't working. Link to comment Share on other sites More sharing options...
Rare trbarton Posted May 25 #12 Share Posted May 25 I’m on a September cruise on the Crown from San Francisco to Alaska & I can’t access any excursions either. Tom😀 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted May 25 #13 Share Posted May 25 I have 2 cruises in my personalizer...cannot access excursions for either one. Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted May 25 #14 Share Posted May 25 Very odd. I could access excursions for our upcoming Alaska cruise yesterday morning but it's not working at all now. Ditto our Caribbean cruise later this year. Hmmm.... Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted May 25 #15 Share Posted May 25 This would appear to be the beginning rollout of their newly announced "Pay As You Go" objective. You must now sign up for paid access to various parts of the website. Shore Excursions is the first section to fall under this new program. Those who have signed up for "Super Premier" still have access (for now...) 1 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted May 25 #16 Share Posted May 25 Just now, Rick&Jeannie said: This would appear to be the beginning rollout of their newly announced "Pay As You Go" objective. You must now sign up for paid access to various parts of the website. Shore Excursions is the first section to fall under this new program. Those who have signed up for "Super Premier" still have access (for now...) Pay for access to something that allows you to pay up to double the direct price for a tour? Yep, they would totally do that. Link to comment Share on other sites More sharing options...
Stevena54 Posted May 25 #17 Share Posted May 25 I just spent the last hour trying to access the excursions on both the app and web site with no luck! How do we let them know it’s locked? 1 Link to comment Share on other sites More sharing options...
Teechur Posted May 25 #18 Share Posted May 25 Just tried. Still down. 🤪 1 Link to comment Share on other sites More sharing options...
canadarocks Posted May 25 #19 Share Posted May 25 Called and the woman I spoke to could not get anyone in authority to respond as to what's going on. But she confirmed that it is indeed a website issue, and said to check again on Monday. And I was actually surprised to get a response quickly on the Chat line - we are currently experiencing a system issue, please try to check for it after an hour. 1 Link to comment Share on other sites More sharing options...
canadarocks Posted May 25 #20 Share Posted May 25 JUST got a second email (Thursday was the first) encouraging me to book my shore excursions... Jeez Princess, get your act in gear. 🙄 1 2 Link to comment Share on other sites More sharing options...
waltd Posted May 25 #21 Share Posted May 25 I'm still unable to look at excursions online through the website. Tried changing to chrome. Link to comment Share on other sites More sharing options...
Gail & Dan Posted May 25 #22 Share Posted May 25 Try holding ctrl key when you click on it Link to comment Share on other sites More sharing options...
waltd Posted May 25 #23 Share Posted May 25 That worked. Thank You Link to comment Share on other sites More sharing options...
Jose Zalfadilla Posted May 25 #24 Share Posted May 25 Unable to do so since Wed night. Doesn't matter what browser or media I use (Princess website 'Cruise Personalizer' using Edge, Safari, or Chrome, or even mobile app on iPhone or iPad). No response from clicking 'View Excursions' link. 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted May 25 #25 Share Posted May 25 I still cannot access excursions on my phone using either the app or direct on website. Have not tried today on my desktop. (All using Chrome.) Link to comment Share on other sites More sharing options...
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