atexsix Posted June 27 #1 Share Posted June 27 Bad code Bad request Oops, something went wrong Yes, something always goes wrong on your website. So then I call, finally get through, and disconnected mid-way through, they have my number, did the guy call back? Of course not! Back to the website Bad Code Oops, something went wrong Finally gave up I don't know why I don't just look at other lines on a 7 day. I don't seem to run into issues on other cruise line websites. Thanks for the rant. 5 1 Link to comment Share on other sites More sharing options...
AKJonesy Posted June 27 #2 Share Posted June 27 Other than going through the check in process, I think I have only booked once or maybe twice (4 star) on the official Holland site. The majority of my bookings, other than the one or two I remember, are through a reputable on line cruise discount company, and I can honestly say that: 1. I've never had a booking problem 2. The online booking cruise discount company has beat HAL all but one time. Sometimes, the cruise price is so significantly different. Maybe it's time to chuck booking on HAL and go somewhere else. 4 Link to comment Share on other sites More sharing options...
Rare BermudaBound2014 Posted June 27 #3 Share Posted June 27 1 minute ago, AKJonesy said: Other than going through the check in process, I think I have only booked once or maybe twice (4 star) on the official Holland site. The majority of my bookings, other than the one or two I remember, are through a reputable on line cruise discount company, and I can honestly say that: 1. I've never had a booking problem 2. The online booking cruise discount company has beat HAL all but one time. Sometimes, the cruise price is so significantly different. Maybe it's time to chuck booking on HAL and go somewhere else. It's not just a problem for those booking with HAL. It's also a problem doing things like adding shore excursions, laundry, making diner reservations etc... I never ever book directly with a cruise line, but still have lots to do online interacting with HAL's web page. This has been happening for over a year. It's an embarrassment to HAL and makes me question just how committed CCL is to HAL and the other lines under the umbrella. Apparently Princess and Cunard are equally bad. FWIW: The actual Carnival web page works seamlessly. Clearly CCL is more devoted to Carnival (their bread maker) than they are the little guys like HAL. 1 3 Link to comment Share on other sites More sharing options...
Kay S Posted June 27 #4 Share Posted June 27 Every cruise line web site I use is defective in some way, but HAL's is especially frustrating. 4 Link to comment Share on other sites More sharing options...
Rare BermudaBound2014 Posted June 27 #5 Share Posted June 27 Just now, Kay S said: Every cruise line web site I use is defective in some way, but HAL's is especially frustrating. NCLH and Carnival were both seamless for me a few months ago. Not one glitch. 1 1 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted June 27 #6 Share Posted June 27 Use that little feedback in the margin and don’t hold back. Use it often. 3 1 Link to comment Share on other sites More sharing options...
AKJonesy Posted June 27 #7 Share Posted June 27 @BermudaBound2014 I see. I guess I don't notice because I don't book excursions through HAL and I don't book reservations online. I do that as soon as I get on board. 2 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted June 27 #8 Share Posted June 27 19 minutes ago, BermudaBound2014 said: It's not just a problem for those booking with HAL. It's also a problem doing things like adding shore excursions, laundry, making diner reservations etc... I never ever book directly with a cruise line, but still have lots to do online interacting with HAL's web page. This has been happening for over a year. It's an embarrassment to HAL and makes me question just how committed CCL is to HAL and the other lines under the umbrella. Apparently Princess and Cunard are equally bad. FWIW: The actual Carnival web page works seamlessly. Clearly CCL is more devoted to Carnival (their bread maker) than they are the little guys like HAL. You think it has been happening for a year because you are a HAL novice, it has been happening since they invented the internet. HAL’s IT is and has been awful. I could build a better website in 20 minutes while eating, talking on the phone and watching YouTube 2 5 Link to comment Share on other sites More sharing options...
Rare BermudaBound2014 Posted June 27 #9 Share Posted June 27 (edited) 38 minutes ago, Mary229 said: You think it has been happening for a year because you are a HAL novice, it has been happening since they invented the internet. HAL’s IT is and has been awful. I could build a better website in 20 minutes while eating, talking on the phone and watching YouTube I have been sailing on HAL since the mid 90's but I don't think we had internet back then. I'm a dinosour in the industry, but I am a HAL novice. I'm just not HAL's targeted demographic. Where are the water slides? hahahahah If this was going on pre-covid I am absolutely shocked (and I have no reason to doubt you). It's an abomination. Embarrassment. COS 😄 Edited June 27 by BermudaBound2014 3 Link to comment Share on other sites More sharing options...
Paulinda Posted June 27 #10 Share Posted June 27 I made a big mistake on my next cruise...... I booked it online. Originally I called my PCC to book it but it seems he was out on vacation. Since the online cost looked tempting, I called his number again and got through to another PCC. Unfortunately, I had a hard time understanding this agent and misunderstood what she said. Ergo, I decided to book it myself online. Shortly after he got back from vacation he did get back to me but said I would have to work with the online system for any assistance. Usually he will guarantee me a cabin but now I have to wait until the system generates a cabin. I will always use a PCC in the future. Link to comment Share on other sites More sharing options...
cccole Posted June 27 #11 Share Posted June 27 Time to get a great TA? JMO. Cherie 4 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted June 27 #12 Share Posted June 27 5 minutes ago, Paulinda said: I made a big mistake on my next cruise...... I booked it online. Originally I called my PCC to book it but it seems he was out on vacation. Since the online cost looked tempting, I called his number again and got through to another PCC. Unfortunately, I had a hard time understanding this agent and misunderstood what she said. Ergo, I decided to book it myself online. Shortly after he got back from vacation he did get back to me but said I would have to work with the online system for any assistance. Usually he will guarantee me a cabin but now I have to wait until the system generates a cabin. I will always use a PCC in the future. You have a period where you can transfer a booking to a TA. Or you could cancel and rebook. 4 Link to comment Share on other sites More sharing options...
Rare BermudaBound2014 Posted June 27 #13 Share Posted June 27 1 minute ago, Mary229 said: You have a period where you can transfer a booking to a TA. Or you could cancel and rebook. @Paulinda, I would really take Mary's advice to heart. You have 60 days to move your reservation with one simple form. You CAN move it after that, but it requires more documentation. There is no reason to do this alone. Personally, I would be looking at a TA that rebates commission in the form of OBC but that's just me. 3 Link to comment Share on other sites More sharing options...
Live4cruises Posted June 27 #14 Share Posted June 27 Independent me has always had great luck with the 800 #. Fast, friendly, dependable - until late last year when they offshored. The 800 # is just awful now; the people I’ve dealt with are ignorant of cruising, and I have been flat out lied to. I have a friend who has always used a live TA and loves her, so that’s where my next 3 bookings lie. 3 Link to comment Share on other sites More sharing options...
Gsel Posted June 27 #15 Share Posted June 27 Use the feedback button! And find a good travel agent! They are worth their weight in gold!!!! Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted June 27 #16 Share Posted June 27 2 hours ago, Mary229 said: You think it has been happening for a year because you are a HAL novice, it has been happening since they invented the internet. HAL’s IT is and has been awful. I could build a better website in 20 minutes while eating, talking on the phone and watching YouTube You really don't hold back!!! It wouldn't take much to make their website better, so grab your phone, a burger, and crank up YouTube and go for it! @atexsix, try Incognito or InPrivate. That has helped when I've had problems with HAL's website. 1 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted June 27 #17 Share Posted June 27 3 hours ago, Mary229 said: You think it has been happening for a year because you are a HAL novice, it has been happening since they invented the internet. HAL’s IT is and has been awful. I could build a better website in 20 minutes while eating, talking on the phone and watching YouTube Sadly true 🫣🙄 Link to comment Share on other sites More sharing options...
HollDoll Posted June 27 #18 Share Posted June 27 Strangely when I use the Chrome browser the HAL website works lots better. Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted June 27 #19 Share Posted June 27 For many people, using TAs only solves the booking challenges because, as @Mary229 said, there's other online details to tend to. Even if one doesn't book excursions, dining, spas, etc there's still check-in, luggage tags, etc that require a functional website. 3 Link to comment Share on other sites More sharing options...
1ANGELCAT Posted June 28 #20 Share Posted June 28 39 minutes ago, Haljo1935 said: For many people, using TAs only solves the booking challenges because, as @Mary229 said, there's other online details to tend to. Even if one doesn't book excursions, dining, spas, etc there's still check-in, luggage tags, etc that require a functional website. My TA does it all. Link to comment Share on other sites More sharing options...
cccole Posted June 28 #21 Share Posted June 28 6 minutes ago, 1ANGELCAT said: My TA does it all. Mine also. He can make or change excursions, dining reservations, spa reservations, and anything else. And he is not "out of the office" after 5 pm and on weekends. Cherie 1 Link to comment Share on other sites More sharing options...
Rare BermudaBound2014 Posted June 28 #22 Share Posted June 28 My TA gives back to me everything except $25 of their commission. I would never expect them to do anything other than make the reservation and process payment. That’s part of the arrangement. 1 Link to comment Share on other sites More sharing options...
cccole Posted June 28 #23 Share Posted June 28 And, I'm sure this is normal with most TAs... they give you an amount of OBC. A bonus for us. JMO. Cherie Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted June 28 #24 Share Posted June 28 1 hour ago, cccole said: Mine also. He can make or change excursions, dining reservations, spa reservations, and anything else. And he is not "out of the office" after 5 pm and on weekends. Cherie Yep, I get TA can do all that, but what about completing the check-in details and printing luggage tags? Those things are frequently hard to do due to website issues. 2 Link to comment Share on other sites More sharing options...
shadow 123 Posted June 28 #25 Share Posted June 28 6 hours ago, atexsix said: Bad code Bad request Oops, something went wrong Yes, something always goes wrong on your website. So then I call, finally get through, and disconnected mid-way through, they have my number, did the guy call back? Of course not! Back to the website Bad Code Oops, something went wrong Finally gave up I don't know why I don't just look at other lines on a 7 day. I don't seem to run into issues on other cruise line websites. Thanks for the rant. It's very frustrating 2 Link to comment Share on other sites More sharing options...
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