schwesterellibelli Posted July 23 #1 Share Posted July 23 How or where can I look up my onboard credit ? I sucessfully applied for shareholder credit. Thanks Ellen Link to comment Share on other sites More sharing options...
Rare Ready2go11 Posted July 23 #2 Share Posted July 23 You are not able to see OBC pre-boarding on your online account. To confirm the OBC you have to check your email confirmation of the cruise details. Since you applied for the shareholder credit after you booked, you can always call HAL and ask them for an updated booking confirmation, which should show all OBC attached to the booking to make sure it is correct. Link to comment Share on other sites More sharing options...
schwesterellibelli Posted July 24 Author #3 Share Posted July 24 I will try that.Thanks a lot. Link to comment Share on other sites More sharing options...
CruiserBruce Posted July 24 #4 Share Posted July 24 27 minutes ago, schwesterellibelli said: I will try that.Thanks a lot. Just keep your documentation on the OBC, and bring it on board. Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted July 24 #5 Share Posted July 24 14 hours ago, schwesterellibelli said: How or where can I look up my onboard credit ? Our OBC is listed on the Booking Notification from our TA. Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted July 24 #6 Share Posted July 24 3 hours ago, FlaMariner said: Our OBC is listed on the Booking Notification from our TA. Not trying to be pedantic, but is it actually 'listed' (itemised) or is it that the total amount is noted? Would love to be able to get a listing! Link to comment Share on other sites More sharing options...
Rare POA1 Posted July 24 #7 Share Posted July 24 2 hours ago, VMax1700 said: Not trying to be pedantic, but is it actually 'listed' (itemised) or is it that the total amount is noted? Would love to be able to get a listing! Only the total on the booking confirmation. A HAL rep can see the breakdown, buy it does not print on the booking confirmation form. 1 1 Link to comment Share on other sites More sharing options...
StLouisCruisers Posted July 27 #8 Share Posted July 27 On 7/24/2024 at 12:53 PM, VMax1700 said: Not trying to be pedantic, but is it actually 'listed' (itemised) or is it that the total amount is noted? Would love to be able to get a listing! My travel agent has sent me a listing showing the OBC for each passenger before when asked. I don't know if it's from her travel agency or Holland America. Ask your agent about a listing instead of a total amount and perhaps they will be able to come up with it. 1 1 Link to comment Share on other sites More sharing options...
MikeD4134 Posted July 27 #9 Share Posted July 27 Once you are onboard you may check your shipboard account on the TV or go to guest services and get a printed copy (not advisable on day1 as guest services is always really busy on embarkation day. The information is also on the Navigator APP. All of these are itemized listings of your OBC. If something is missing wait a few days many times it shows up later. If still missing visit guest services and they will fix the problem, be patient as many times they must communicate with Seattle to resolve the problem and it can take a couple of days. 1 Link to comment Share on other sites More sharing options...
Rare Gail & Marty sailing away Posted July 28 #10 Share Posted July 28 Unfortunately you or your travel agent can't see it you have to call up. Link to comment Share on other sites More sharing options...
Rare luv2kroooz Posted July 28 #11 Share Posted July 28 Our OBC was printed on the invoice we received from our TA after making our final payment. Link to comment Share on other sites More sharing options...
Will_Dieterich Posted July 30 #12 Share Posted July 30 (edited) There is no way on the web page of seeing your OBC before you get on the ship. To make sure all is good write them at reservations_submit@hollandamerica.com Tell them you want your OBC and give them name, mariner ID, booking number, ship and voyage. It will take under a day to get a mail back of your total amount. I will do it a few weeks before the cruise just to make sure everything matches what it should be. Edited July 30 by Will_Dieterich 1 Link to comment Share on other sites More sharing options...
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