Cruises not showing in Princess.com personalizer

[emmak8]

I sign into my princess account but none of my cruises are showing. It worked fine yesterday!

Is anyone else having this problem? 

[dickinson]

Yes.  Same with me.

[Paula_MacFan]

Same problem here, both on website and app.

[walkingsoon]

I signed on and the "my account" link does not show my booked cruises as it usually does. I could still get to them by using the pulldown "booked guests" and then "manage booking".

[azbirdmom]

Yes same with me.  They are there on my future cruise list and also if you look under "Booked Guests" and then "Manage Booking".  But then when I click on one I get the old technical difficulties error.  The list of FDCs and OBC / casino free play is missing too.  Tried in multiple browsers on my laptop and phone with the same result so this seems like a widespread error.

Edited September 5 by azbirdmom

[Jadn13]

The site wasn’t working fully yesterday, either. Today’s issues seem like a continuation of whatever they were working on yesterday.

 

[emmak8]

I pulled down beverages and all booked cruises came up. It seems every few months there is a tech problem. I was able to print travel summary. Dealing with Princess requires incredible patience!

[CruisinCouple2010]

Yes we also have the same problem.

[Rick&Jeannie]

They must have resolved whatever the issue was...it's working for me.

[azbirdmom]

2 hours ago, Rick&Jeannie said:

They must have resolved whatever the issue was...it's working for me.

The displays are all back for me.  But when I click on any booked cruise I get the technical difficulties message.

[Rick&Jeannie]

I only have one booking at the moment...when I go under "Booked Guests", Manage Booking it just goes straight into my Personalizer.  Are we saying that only people with multiple bookings are getting this error?

[PacnGoNow]

42 minutes ago, Rick&Jeannie said:

I only have one booking at the moment...when I go under "Booked Guests", Manage Booking it just goes straight into my Personalizer.  Are we saying that only people with multiple bookings are getting this error?

I have multiple bookings and I’m not getting errors.

 

Did you notice they got rid of “cruise personalizer” category?

Booked Guests  then  “manage booking”.  About a month ago.

 

[azbirdmom]

1 hour ago, Rick&Jeannie said:

I only have one booking at the moment...when I go under "Booked Guests", Manage Booking it just goes straight into my Personalizer.  Are we saying that only people with multiple bookings are getting this error?

I was able to get in to one of our cruises this afternoon.  Then went back a while later and got the technical difficulties message.  Also searching for a cruise was funky this afternoon.  Funny but this stuff rarely happens to me even when others have reported issues.  They must be making a lot of changes.

[Paula_MacFan]

8 minutes ago, azbirdmom said:

I was able to get in to one of our cruises this afternoon.  Then went back a while later and got the technical difficulties message.  Also searching for a cruise was funky this afternoon.  Funny but this stuff rarely happens to me even when others have reported issues.  They must be making a lot of changes.

 

I have multiple cruises booked.  Earlier today none of them showed.  Now they are back but when I click to open I get this screen.

[azbirdmom]

2 minutes ago, Paula_MacFan said:

 

I have multiple cruises booked.  Earlier today none of them showed.  Now they are back but when I click to open I get this screen.

Yep!  That's the same one I have gotten most times when I've tried today!

[Anne76]

9 hours ago, walkingsoon said:

I signed on and the "my account" link does not show my booked cruises as it usually does. I could still get to them by using the pulldown "booked guests" and then "manage booking".

Same for me yesterday, but now they are showing in "my account" as well.

[PacnGoNow]

Sounds like they are still updated the format of the initial page of what used to be called “cruise personalizer.”

 

Hopefully, this doesn’t run into the weekend.

 

[Jadn13]

Chrome wouldn’t load my cruises this morning but Firefox did.

Try a change in browser if you are still experiencing issues and need access. 

[voljeep]

13 hours ago, Paula_MacFan said:

 

I have multiple cruises booked.  Earlier today none of them showed.  Now they are back but when I click to open I get this screen.

I got that about an hour ago ... single cruise booked

 

also, pricing not available to look at SUN P cruises

 

meh

[azbirdmom]

I just tried and it's all working for me - at least for now it is!

[CUontheC]

So today I can go and view a cruise that I get a discount on.  However, when I go to look at "my account" I get the technical difficulties menu.  I have tried on Chrome, Edge and on my phone and get the same thing.  Also when I go to my app to look at my upcoming cruise in February I can see my dining but cannot look at excursions or anything else.  So frustrating!!

[walkingsoon]

1 hour ago, CUontheC said:

So today I can go and view a cruise that I get a discount on.  However, when I go to look at "my account" I get the technical difficulties menu.  I have tried on Chrome, Edge and on my phone and get the same thing.  Also when I go to my app to look at my upcoming cruise in February I can see my dining but cannot look at excursions or anything else.  So frustrating!!

Try Chrome's  'Incognito' window.

[CUontheC]

1 hour ago, walkingsoon said:

Try Chrome's  'Incognito' window.

How do you go to their incognito window?

[CUontheC]

So I could not get in on Chrome or Edge.  I downloaded Firefox and am not able to get on.  I emailed my PVP and she said they are having issues.  I already knew that.

[walkingsoon]

53 minutes ago, CUontheC said:

How do you go to their incognito window?

With Chrome open, go to the upper right, look for the three vertical dots, use that pull down menu and select "new incognito window" (edit - or use Ctrl+Shift+N). You'll have to sign in again. Don't know why, but I frequently get this to work when I'm getting that error message on the other browser window.

Edited September 6 by walkingsoon